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Accessible Customer Service Policy

Canadian Management Centre (CMC) strives for excellence in serving all customers, and in keeping with our values and fundamental principles, our Accessible Customer Service Policy ensures people with disabilities are treated with respect, dignity and equality.  We are committed to meeting the needs of people with disabilities so that they have the same access to our services as individuals without a disability.  Please let us know if you require written information made accessible, or other forms of communication support.  We will work with you to determine how to best meet your needs to ensure a great learning experience.  Please feel free to emailcall, or contact us in person

Providing Services to People with Disabilities:

A)  Communication:

CMC is committed to communicating with people with disabilities in ways that take into consideration their disability.  Communications with individuals can be via e-mail, telephone or in person depending on the individual need.

B)  Assistive devices:

CMC recognizes that some customers with disabilities use assistive devices in order to access or benefit from our services. CMC will use its best efforts to accommodate all assistive devices of customers.

C)  Service animals:

CMC welcomes individuals with disabilities and their service animals. Service animals are allowed in the parts of our premises that are open to the public, as well as the office areas if the need arises.

D)  Support persons:

Any person with a disability who is accompanied by a support person is welcome at CMC programs and events.  Fees will not be charged for support persons.

E)  Notice of temporary disruption:

In the event of a planned or unexpected disruption to services or facilities (i.e. renovation of the accessible washroom, elevators out of service) CMC will notify customers with disabilities promptly of such disruptions by email, or telephone, or face to face communication. A notice will also be posted if applicable, and will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

F)  Emergency Response Plans:

CMC, in conjunction with GWL Realty Advisors (Landlord), has extensive Fire and Emergency procedures in place that includes each suite and/or floor having their own Tenant Floor Warden Team.  Should a participant and/or facilitator make it known to our Customer Service team that they would require assistance in case of a Fire and or Emergency situation, CMC will create a specific emergency response plan that can be utilized during the individual’s time at CMC.

G)  Training for staff:

Canadian Management Centre provides training to all employees and contracted facilitators across Canada.  As required by Ontario legislation, training is provided either at the time employees or facilitators join CMC or when updates to the legislation occur.  The training document includes information on:

  • An overview of the Accessibility for Ontarians with Disabilities Act and the requirements of the customer service standard
  • CMC's Accessible Customer Service Policy
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • What to do if a person with a disability is having difficulty accessing CMC's services.

H)  Feedback process:

Customers who wish to request a copy of CMC’s Accessible Customer Service Policy, or to provide feedback on the way CMC provides services to people with disabilities can emailcall, or contact us in person. All feedback will be directed to our Customer Service Manager. Customers can expect to hear back within 5 business days. 

I)  Modifications to this or other policies:

Any policy of Canadian Management Centre that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.



  • "  What I liked most about this course was the instructor because she made what can potentially be perceived as "fluffy" material very interesting by way of how she delivered the material. She used good examples and due to her vast experience in the field (and in delivering such courses, I'm sure) she was able to spontaneously come up with good suggestions as to how to handle specific situations the class questioned her on.  "

  • "  Instructor Peter Taylor was outstanding as he led this class. The small group of five led to some very interesting conversation as the course progressed. It also enabled trust to develop quickly and therefore a more open and honest environment. The subject matter of the course was fascinating!  "

  • "  I enjoyed the group environment and interaction with other attendees. It made the course more enjoyable and helped to illustrate the different types of people.  "

  • "  I liked that the course size was small. This allowed for us to build relationships during the time we were together.  "

  • "  The training was excellent; far more than I expected in terms of amount of information covered and the depth in which we were able to get into some of the topics.  "

    Sean De Vries
    Panasonic Canada

  • "  We are very pleased with CMC’s willingness and ability to understand our business and create solutions to help us build on our successes - CMC has become a trusted advisor for our training and development needs and has assisted us in developing continuous learning options for our leaders to support relevant and engaging classroom programs.  "

    R.G. (Rick) Luciani
    Vice President, Human Resources & Administration
    Gibson Energy

  • "  Amazing instructor -- knowledgeable, capture attention, able to gently push people in right direction. I very much enjoyed Janelle's sense of humour.  "

    Marijke Wortman
    Teekay Shipping

  • "  I enjoyed the interaction. It was a very good opportunity to exchange on the different subject that we touched.  "

  • "  Lucie was a dynamic speaker and made the course materials relevant to my job.  "

  • "  The amount of integration was a bonus - it keeps attention heightened. I also found the atmosphere to be very welcoming. Susan is a great instructor.  "