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Customer Service


Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers. 

And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills.  Courses are currently offerred in Live Online and Toronto.

 



  • "  Thank you for a great speaker! Very enjoyable.  "

  • "  The small size of the group allowed us to move through material quickly and still have good discussions.  "

  • "  The instructor has a breadth of global, real world experience.  "

  • "  I enjoyed the instructor, who was very knowledgeable and realistic.  "

  • Anthony Sabanal
    Director of Interactive Solutions
    St. Joseph Communications

  • "  There was a consistent effort to apply theory to real life.  "

  • "  Rob was very knowledgeable about the subject. His knowledge allowed him to go into detail on many of the topics.  "

  • Christel McFatridge

  • "  Very useful, great examples and scenarios. Best seminar I have attended!  "

  • "  The number of course participants allowed a direct interaction between the trainer and students. Also, the trainer used the structure of topics and challenging statements to wake the students up from their day-to-day work procedures.  "