- Corporate Learning
- Training Options
- Upcoming Events
- Free Resources
- About CMC
Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers.
And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills. Courses are currently offerred in Toronto.
" I liked the small group setting, friendly atmosphere, and that all participants came from a different field of work and shared their experiences with the group. "
" I enjoyed the speaker. Susan was organized and spoke well. The course will help me control my workload by using the task bar. I am excited about using it. "
" I enjoyed all aspects of the course, I found it very informative and practical. "
" I thought that we had a perfect size for a course such as this. There were twelve in attendance, and it made for a very good rapport with one another. "
" Networking with other financial professionals provided valuable information and insight into specific issues and suggested resolutions. In addition, information on web sites and other information resources was helpful. "
" I learned how to better apply my leadership skills and to improve my managerial skills "
" I like how open the course was - open discussion and not following hundreds of pages in a binder. "
" Lots of practical examples - knowledgable resource "
" Very useful, great examples and scenarios. Best seminar I have attended! "
" The material was very appropriate and in-line with my previous training. I really enjoyed the section on dealing with conflict and the self-evaluations. "