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Customer Service


Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers. 

And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills.  Courses are currently offerred in Toronto.

 



  • "  This course worked well for me as a new buyer.  "

  • "  It has met and exceeded my expectation and for a new manager. This course was great.  "

  • "  I enjoyed all aspects of the course, I found it very informative and practical.  "

  • "  The personalized involvement by the course leader made the learning relevant to the real world.  "

  • "  A big part was our instructor, Susan. She was extremely knowledgeable and had great teaching skills. She certainly helped clear up a lot of questions I had and made the course much more interesting.  "

  • "  Peter, you have a tremendous ability to reach people.  "

  • "  The subject matter selected to be taught in this course fits exactly to my current job roles. The teacher did an excellent job relating that info to specific job responsibilities and selected example companies.  "

  • "  Just about everything covered in this course I can use immediately in the office.  "

  • "  The instructor was very energetic & dynamic. She provided excellent examples and skillfully directed the discussions. She also has a wonderful sense of humour.  "

    Francine Proirier
    Fisheries & Oceans Canada

  • Michael Lai