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Customer Service


Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers. 

And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills.  Courses are currently offerred in Toronto.

 



  • "  Thank you John for sharing your knowledge, experiences and allowing us to share ours. Invaluable experience!  "

    Paolo Tuscano
    Canada Post Corporation

  • "  The amount of integration was a bonus - it keeps attention heightened. I also found the atmosphere to be very welcoming. Susan is a great instructor.  "

  • "  Jim was a great facilitator and kept the energy level high. The course was fast-moving and applicable.  "

  • "  Way more interesting/informative than I expected  "

  • "  Excellent, dynamic speaker; well qualified & personable.  "

  • "  The course offered good information with solid examples.  "

  • "  The course gave me a good general understanding of financial reports and annual reporting.  "

  • "  Very useful, great examples and scenarios. Best seminar I have attended!  "

  • "  Lucie was a dynamic speaker and made the course materials relevant to my job.  "

  • "  Very practical & timely course – Great instructor!  "

    Wendy Watson
    Point Inc.