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Customer Service


Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers. 

And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills.  Courses are currently offerred in Mississauga and Toronto.

 



  • "  I thought that we had a perfect size for a course such as this. There were twelve in attendance, and it made for a very good rapport with one another.  "

  • "  [I] Enjoyed the course, it provides a framework to understand the necessity to think strategically and to do the right thing right.  "

    Jean Benoit
    Business Development Bank of Canada

  • "  I like how the instructor related real stories and situations to the material being taught.  "

  • "  I liked the small group setting, friendly atmosphere, and that all participants came from a different field of work and shared their experiences with the group.  "

  • "  I enjoyed the interaction between participants and the willingness of Jim to discuss items until we were all in the loop.  "

  • "  A big part was our instructor, Susan. She was extremely knowledgeable and had great teaching skills. She certainly helped clear up a lot of questions I had and made the course much more interesting.  "

  • "  Amazing instructor -- knowledgeable, capture attention, able to gently push people in right direction. I very much enjoyed Janelle's sense of humour.  "

    Marijke Wortman
    Teekay Shipping

  • "  Janelle was an excellent instructor and kept the class motivated which was wonderful - keeps you interested in the course and the time flew by! The course gave wonderful insight into why and how you can have a better working relationship with your boss.  "

  • "  Lucie was an excellent instructor: she certainly knows her stuff. Lucie was able to interact with the group and enabled me to attain a level of confidence that wasn´t in me before.  "

  • "  Very useful, great examples and scenarios. Best seminar I have attended!  "