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Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers.
And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills. Courses are currently offerred in Mississauga and Toronto.
" I liked that the course size was small. This allowed for us to build relationships during the time we were together. "
" It was a small group, which made it more of a coaching and mentoring environment, enabling the participants to readily apply the new techniques and concepts to their own environments. "
" I liked the very interactive and more application approach. "
" There was a consistent effort to apply theory to real life. "
" The material was very appropriate and in-line with my previous training. I really enjoyed the section on dealing with conflict and the self-evaluations. "
" A big part was our instructor, Susan. She was extremely knowledgeable and had great teaching skills. She certainly helped clear up a lot of questions I had and made the course much more interesting. "
" I enjoyed the areas that focused on the process, as opposed to the project management side. "
" The way Harry lead the course gave me a lot of insight and confidence in Project Management. "
" Most importantly, the course gave an overview of the role project management has within an organization. It provided ideas of how to breakdown a project into bite-sized steps. "
" The instructor was very knowledgeable and provided information that could be put to use immediately. Also, questions were answered in a direct manner, with assistance from the group. "