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Customer Service


Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers. 

And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills.  Courses are currently offerred in Toronto.

 



  • "  The course offered very useful knowledge that I can apply to my company right away.  "

  • "  Thank you John for sharing your knowledge, experiences and allowing us to share ours. Invaluable experience!  "

    Paolo Tuscano
    Canada Post Corporation

  • "  We are very pleased with CMC’s willingness and ability to understand our business and create solutions to help us build on our successes - CMC has become a trusted advisor for our training and development needs and has assisted us in developing continuous learning options for our leaders to support relevant and engaging classroom programs.  "

    R.G. (Rick) Luciani
    Vice President, Human Resources & Administration
    Gibson Energy

  • "  The instructor was very energetic & dynamic. She provided excellent examples and skillfully directed the discussions. She also has a wonderful sense of humour.  "

    Francine Proirier
    Fisheries & Oceans Canada

  • Michael Lai

  • "  Not only did I learn from the presenters, I also learned from all the students (professionals) that I was lucky to be surrounded by all week.  "

    Vicki Burnell
    President
    Aero Medical Industrial Services

  • "  The course really made one think, especially concerning what type of person you are and also the type of person your supervisor is.  "

  • "  This was very interesting and useful given that is was delivered in the context of real life experiences and the workplace rather than approaching it from a theoretical point of view.  "

  • "  Thank you John for sharing your knowledge, experiences and allowing us to share ours. Invaluable experience!  "

    Paolo Tuscano
    Canada Post Corporation

  • "  I liked the templates & worksheet examples. I can apply them to my ongoing and future projects at work.  "