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Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers.
And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills. Courses are currently offerred in Mississauga and Toronto.
" The exercises were terrific. I am going to see if our teams are forming, storming, norming or performing. I am also going to look at the DiSC exercise we did to see if there are things I can do to perform more effectively with others. "
" Simply put – Excellent "
ISC – Information Services Corporation
" Rob was a very experienced instructor for detailed project management with hands-on knowledge for the PMP exam. "
" I enjoyed the interaction. It was a very good opportunity to exchange on the different subject that we touched. "
" I have learned how to be effective at leading my first meeting with my staff: communication, motivation and decision-making. "
" An exceptional course. The course was very well coordinated. The social activities were well placed during the week to help facilitate networking ... "
ISC - Information Services Corporation
" Susan gave very good, interesting information on topics that I thought were going to be difficult. She made the course fun and full of insight. "
" I liked being able to apply the knowledge gained to real examples during the course. "
" Thank you John for sharing your knowledge, experiences and allowing us to share ours. Invaluable experience! "
Canada Post Corporation
" The course was interactive, informative and helpful in all aspects. "