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Customer Service


Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers. 

And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills.  Courses are currently offerred in Live Online and Toronto.

 



  • "  John – you will be remembered! Excellent interactive learning, audio visuals, content knowledge, presentation!  "

    Deborah Shannon
    Shannon Communications

  • "  I appreciate the amount of information I can immediately put to use in the workplace.  "

  • "  Thank you for a great learning experience. I found that some of what was learned is good to get my private life organized as well. Thanks.  "

  • "  I liked the templates & worksheet examples. I can apply them to my ongoing and future projects at work.  "

  • "  Very useful, great examples and scenarios. Best seminar I have attended!  "

  • "  We were able to work on projects we are currently working on back at the office. This made the training more relevant.  "

  • "  I felt confident before the course and now I feel even much better while knowing the recipe and the rationale of the win-win negotiation parties.  "

  • "  I enjoyed the hands-on case scenarios and the sharing of information with the other participants.  "

  • Kiara Sol

  • "  The course was interactive, informative and helpful in all aspects.  "