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Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers.
And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills. Courses are currently offerred in Toronto.
" Basics were covered in a number of categories. I learned things that would have taken me years to discover or realize on the job. "
" Harry Mingail is a very good instructor. He made the course an enjoyable experience by keeping people involved with the discussion. Though the course material could be very dry without a good instructor, Harry made it an enjoyable learning experience. "
" The exercises were terrific. I am going to see if our teams are forming, storming, norming or performing. I am also going to look at the DiSC exercise we did to see if there are things I can do to perform more effectively with others. "
" Thank you for a great speaker! Very enjoyable. "
" I like how the instructor related real stories and situations to the material being taught. "
" Significantly exceeded my expectations. By far the best Unit have taken so far (I,II,III). "
" I liked the small group setting, friendly atmosphere, and that all participants came from a different field of work and shared their experiences with the group. "
" I found the course interesting and progressive in its approach to explaining a fairly dry topic. "
" It has met and exceeded my expectation and for a new manager. This course was great. "
" Overall, an excellent seminar. I have recommended it to other dept coworkers already. "