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Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers.
And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills. Courses are currently offerred in Live Online and Toronto.
" The course was very professional and friendly. Ms. Rose was a joy to be around and she made all the role-playing games not as intimidating as I thought they'd be. "
" Course material was very organized and easy to read. It will be a good resource in the future. The course leader was very knowledgeable and personable. "
" I liked the real-life examples provided by the instructor and by others in the class - it allowed me to see how I might apply what I was learning to my own situation. "
" Most importantly, the course gave an overview of the role project management has within an organization. It provided ideas of how to breakdown a project into bite-sized steps. "
" It was a small group, which made it more of a coaching and mentoring environment, enabling the participants to readily apply the new techniques and concepts to their own environments. "
" This course worked well for me as a new buyer. "
" A big part was our instructor, Susan. She was extremely knowledgeable and had great teaching skills. She certainly helped clear up a lot of questions I had and made the course much more interesting. "
" Instructor Peter Taylor was outstanding as he led this class. The small group of five led to some very interesting conversation as the course progressed. It also enabled trust to develop quickly and therefore a more open and honest environment. The subject matter of the course was fascinating! "
" The instructor has a breadth of global, real world experience. "
" The course was highly interactive. Everybody was engaged and involved. It also addressed many real world situations. "