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Customer Service


Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers. 

And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills.  Courses are currently offerred in Mississauga and Toronto.

 



  • "  The amount of integration was a bonus - it keeps attention heightened. I also found the atmosphere to be very welcoming. Susan is a great instructor.  "

  • "  I thought the course was very interesting and the flow was very comfortable.  "

  • "  Lots of practical examples - knowledgable resource  "

  • "  I liked the small group setting, friendly atmosphere, and that all participants came from a different field of work and shared their experiences with the group.  "

  • "  I like the course binder, as it provides background knowledge and will serve as a reference for the future.  "

  • Kiara Sol

  • "  Excellent, very participative group, good techniques & learning.  "

    David Fitzke
    Delta Dental Plan Michigan

  • "  The course had a dynamic presenter, appropriate class size and venue, and broad topic coverage.  "

  • "  Gives me ideas/strategies to apply to real life, not just text book (school).  "

    Laurie Carstensen
    Panago Pizza Inc.

  • "  I was very focused all three days as the program suited our environment very much.  "