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Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers.
And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills. Courses are currently offerred in Mississauga and Toronto.
" The instructor was very knowledgeable and provided information that could be put to use immediately. Also, questions were answered in a direct manner, with assistance from the group. "
" My organization is only now starting to use strategic planning; this course provided me with the information I need to help my departments and my division to move ahead. "
University of Toronto
" I enjoyed the interaction. It was a very good opportunity to exchange on the different subject that we touched. "
" What I liked most about this course was the instructor because she made what can potentially be perceived as "fluffy" material very interesting by way of how she delivered the material. She used good examples and due to her vast experience in the field (and in delivering such courses, I'm sure) she was able to spontaneously come up with good suggestions as to how to handle specific situations the class questioned her on. "
" The course offered very useful knowledge that I can apply to my company right away. "
" The way Harry lead the course gave me a lot of insight and confidence in Project Management. "
" I liked the small group setting, friendly atmosphere, and that all participants came from a different field of work and shared their experiences with the group. "
" I liked the opportunity to interact with other project managers. "
" [I] Enjoyed the course, it provides a framework to understand the necessity to think strategically and to do the right thing right. "
Business Development Bank of Canada
" The seminar was very interactive - lots of hands on training. "