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Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers.
And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills. Courses are currently offerred in Toronto.
" I liked that the course size was small. This allowed for us to build relationships during the time we were together. "
" I liked the fact that we were a small group and were able to share experiences, ideas and examples from our specific companies. "
" Thank you for a great learning experience. I found that some of what was learned is good to get my private life organized as well. Thanks. "
" I felt confident before the course and now I feel even much better while knowing the recipe and the rationale of the win-win negotiation parties. "
" Come to the course with expectations of what you want to learn and specific questions and you will come away with a high degree of satisfaction. The more you get involved in the course material, with the instructors and participants, the more you will get out of the course. "
Vice President, Engineering
NuVista Engery Ltd
" Very useful, great examples and scenarios. Best seminar I have attended! "
" We are very pleased with CMC’s willingness and ability to understand our business and create solutions to help us build on our successes - CMC has become a trusted advisor for our training and development needs and has assisted us in developing continuous learning options for our leaders to support relevant and engaging classroom programs. "
R.G. (Rick) Luciani
Vice President, Human Resources & Administration
" My organization is only now starting to use strategic planning; this course provided me with the information I need to help my departments and my division to move ahead. "
University of Toronto
" Thank you so much. I walked away with more than I expected. "
Atomic Energy of Canada Ltd.
" Susan Diamond is great! I would not change anything in the way she delivered the seminar. I would attend Susan's seminars again! "
Workplace Safety & Insurance