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Customer Service


Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers. 

And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills.  Courses are currently offerred in Live Online and Toronto.

 



  • "  I liked the fact that everybody that attended had the same problems and as a group, we discussed ways that we would handle them when we got back to the office. It gave you a good perspective on how to handle problems.  "

  • "  Way more interesting/informative than I expected  "

  • "  I liked the real-life examples provided by the instructor and by others in the class - it allowed me to see how I might apply what I was learning to my own situation.  "

  • "  I appreciate the amount of information I can immediately put to use in the workplace.  "

  • "  The instructor has a breadth of global, real world experience.  "

  • "  I enjoyed how the facilitator adapted the course to the needs of participants while still achieving the objectives.  "

  • "  I like how open the course was - open discussion and not following hundreds of pages in a binder.  "

  • "  Overall, an excellent seminar. I have recommended it to other dept coworkers already.  "

  • "  Basics were covered in a number of categories. I learned things that would have taken me years to discover or realize on the job.  "

  • "  I liked that the course size was small. This allowed for us to build relationships during the time we were together.  "