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Customer Service


Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers. 

And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills.  Courses are currently offerred in Live Online and Toronto.

 



  • "  The course offered good information with solid examples.  "

  • "  Overall, an excellent seminar. I have recommended it to other dept coworkers already.  "

  • "  The instructor has a breadth of global, real world experience.  "

  • Kiara Sol

  • "  I enjoyed the pace, the knowledge and the background of the instructor and the fact that he shared his experiences. The size of the group was small. Also, the course helped identify where the gaps are in our succession planning program.  "

  • "  It was a small group, which made it more of a coaching and mentoring environment, enabling the participants to readily apply the new techniques and concepts to their own environments.  "

  • "  Lots of practical examples - knowledgable resource  "

  • "  Excellent subject knowledge & depth, very clear & methodical, and excellent mentor.  "

    David Johnson
    Honeywell

  • "  I liked the opportunity to interact with other project managers.  "

  • "  This course worked well for me as a new buyer.  "