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Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers.
And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills. Courses are currently offerred in Toronto.
" Gives me ideas/strategies to apply to real life, not just text book (school). "
Panago Pizza Inc.
" Leader was very excellent in delivering her material. I was able to learn different techniques to use when dealing with my customers and co-workers. "
" Simply put – Excellent "
ISC – Information Services Corporation
" The number of course participants allowed a direct interaction between the trainer and students. Also, the trainer used the structure of topics and challenging statements to wake the students up from their day-to-day work procedures. "
" he fact that there were eight participants in the seminar was great because it made it more interactive with more opportunities to participate or ask questions. I also like the exercises we worked on. "
" Amazing instructor -- knowledgeable, capture attention, able to gently push people in right direction. I very much enjoyed Janelle's sense of humour. "
" I felt confident before the course and now I feel even much better while knowing the recipe and the rationale of the win-win negotiation parties. "
" I enjoyed the instructor, who was very knowledgeable and realistic. "
" The way Harry lead the course gave me a lot of insight and confidence in Project Management. "