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Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers.
And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills. Courses are currently offerred in Toronto.
" Excellent subject knowledge & depth, very clear & methodical, and excellent mentor. "
Director of Interactive Solutions
St. Joseph Communications
" This was a learning milestone in my career! "
Gibson Energy Ltd
" Way more interesting/informative than I expected "
" The course was interactive, informative and helpful in all aspects. "
" he fact that there were eight participants in the seminar was great because it made it more interactive with more opportunities to participate or ask questions. I also like the exercises we worked on. "
" I liked the outline of the course. I wanted to learn how to write a marketing plan, and that was covered in detail. "
" The instructor has a breadth of global, real world experience. "
" Networking with other financial professionals provided valuable information and insight into specific issues and suggested resolutions. In addition, information on web sites and other information resources was helpful. "
" I like how the instructor related real stories and situations to the material being taught. "