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Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers.
And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills. Courses are currently offerred in Mississauga and Toronto.
" Thank you for a great learning experience. I found that some of what was learned is good to get my private life organized as well. Thanks. "
" The course was very informative and easy to understand. "
" I enjoyed how the facilitator adapted the course to the needs of participants while still achieving the objectives. "
" The seminar was very interactive - lots of hands on training. "
" Excellent, very participative group, good techniques & learning. "
Delta Dental Plan Michigan
" I like how the instructor related real stories and situations to the material being taught. "
" I felt confident before the course and now I feel even much better while knowing the recipe and the rationale of the win-win negotiation parties. "
" I enjoyed all aspects of the course, I found it very informative and practical. "
" I have learned how to be effective at leading my first meeting with my staff: communication, motivation and decision-making. "