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Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers.
And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills. Courses are currently offerred in Live Online and Toronto.
" Thank you for a great learning experience. I found that some of what was learned is good to get my private life organized as well. Thanks. "
" I found the course interesting and progressive in its approach to explaining a fairly dry topic. "
" I enjoyed the speaker. Susan was organized and spoke well. The course will help me control my workload by using the task bar. I am excited about using it. "
" Rob was a very experienced instructor for detailed project management with hands-on knowledge for the PMP exam. "
" The number of course participants allowed a direct interaction between the trainer and students. Also, the trainer used the structure of topics and challenging statements to wake the students up from their day-to-day work procedures. "
" The course information was very well organized. It was nice to have a variety of participants with a range of different issues. "
" Excellent, very participative group, good techniques & learning. "
Delta Dental Plan Michigan
" Lots of practical examples - knowledgable resource "
" The course was interactive, informative and helpful in all aspects. "