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Customer Service


Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers. 

And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills.  Courses are currently offerred in Toronto.

 



  • "  I enjoyed the pace, the knowledge and the background of the instructor and the fact that he shared his experiences. The size of the group was small. Also, the course helped identify where the gaps are in our succession planning program.  "

  • "  I found the course interesting and progressive in its approach to explaining a fairly dry topic.  "

  • "  The content was very good and of great value.  "

  • "  The course offered a clear and concise approach to the presentation and support material - very focused.  "

  • "  Thank you so much. I walked away with more than I expected.  "

    Giulio Manni
    Atomic Energy of Canada Ltd.

  • "  I have learned how to be effective at leading my first meeting with my staff: communication, motivation and decision-making.  "

  • "  Come to the course with expectations of what you want to learn and specific questions and you will come away with a high degree of satisfaction. The more you get involved in the course material, with the instructors and participants, the more you will get out of the course.  "

    Dan McKinnon
    Vice President, Engineering
    NuVista Engery Ltd

  • "  Thank you for a great learning experience. I found that some of what was learned is good to get my private life organized as well. Thanks.  "

  • "  There was a consistent effort to apply theory to real life.  "

  • "  Janelle is a terrific course administrator. She made everything very easy to understand and the information was of benefit to my boss and I.  "