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Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers.
And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills. Courses are currently offerred in Mississauga and Toronto.
" I have learned how to be effective at leading my first meeting with my staff: communication, motivation and decision-making. "
" I was very focused all three days as the program suited our environment very much. "
" The course offered a clear and concise approach to the presentation and support material - very focused. "
" This course worked well for me as a new buyer. "
" I liked the fact that everybody that attended had the same problems and as a group, we discussed ways that we would handle them when we got back to the office. It gave you a good perspective on how to handle problems. "
" Susan gave very good, interesting information on topics that I thought were going to be difficult. She made the course fun and full of insight. "
" The number of course participants allowed a direct interaction between the trainer and students. Also, the trainer used the structure of topics and challenging statements to wake the students up from their day-to-day work procedures. "
" Extremely valuable, the seminar exceeded my expectations. "
" Significantly exceeded my expectations. By far the best Unit have taken so far (I,II,III). "
" It was a small group, which made it more of a coaching and mentoring environment, enabling the participants to readily apply the new techniques and concepts to their own environments. "