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Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers.
And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills. Courses are currently offerred in Toronto.
" There was lots of interaction. The small group allowed more time for in depth discussions. "
" I liked the opportunity to interact with other project managers. "
" I appreciate the amount of information I can immediately put to use in the workplace. "
" I enjoyed the interaction. It was a very good opportunity to exchange on the different subject that we touched. "
" Simply put – Excellent "
ISC – Information Services Corporation
" I have learned how to be effective at leading my first meeting with my staff: communication, motivation and decision-making. "
" I liked the real-life examples provided by the instructor and by others in the class - it allowed me to see how I might apply what I was learning to my own situation. "
" Thank you John for sharing your knowledge, experiences and allowing us to share ours. Invaluable experience! "
Canada Post Corporation
" The material was very appropriate and in-line with my previous training. I really enjoyed the section on dealing with conflict and the self-evaluations. "
" Knowledgeable. Excellent relationship with students. "