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Customer Service


Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers. 

And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills.  Courses are currently offerred in Toronto.

 



  • "  Lucie was an excellent instructor: she certainly knows her stuff. Lucie was able to interact with the group and enabled me to attain a level of confidence that wasn´t in me before.  "

  • "  I was very focused all three days as the program suited our environment very much.  "

  • "  Course material was very organized and easy to read. It will be a good resource in the future. The course leader was very knowledgeable and personable.  "

  • "  Significantly exceeded my expectations. By far the best Unit have taken so far (I,II,III).  "

    Gordon Reed
    TMI

  • "  I learned how to better apply my leadership skills and to improve my managerial skills  "

  • "  Lots of practical examples - knowledgable resource  "

  • "  I felt confident before the course and now I feel even much better while knowing the recipe and the rationale of the win-win negotiation parties.  "

  • "  I like how the instructor related real stories and situations to the material being taught.  "

  • "  The instructor was very knowledgeable and provided information that could be put to use immediately. Also, questions were answered in a direct manner, with assistance from the group.  "

  • "  I liked the real-life examples provided by the instructor and by others in the class - it allowed me to see how I might apply what I was learning to my own situation.  "