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Customer Service


Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers. 

And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills.  Courses are currently offerred in Mississauga and Toronto.

 



  • "  The course information was very well organized. It was nice to have a variety of participants with a range of different issues.  "

  • "  The amount of integration was a bonus - it keeps attention heightened. I also found the atmosphere to be very welcoming. Susan is a great instructor.  "

  • "  Simply put – Excellent  "

    Carmen Leibel
    ISC – Information Services Corporation

  • "  Excellent, dynamic speaker; well qualified & personable.  "

  • "  It has met and exceeded my expectation and for a new manager. This course was great.  "

  • "  Thank you John for sharing your knowledge, experiences and allowing us to share ours. Invaluable experience!  "

    Paolo Tuscano
    Canada Post Corporation

  • "  The course really made one think, especially concerning what type of person you are and also the type of person your supervisor is.  "

  • "  The course offered a clear and concise approach to the presentation and support material - very focused.  "

  • "  Susan Diamond is great! I would not change anything in the way she delivered the seminar. I would attend Susan's seminars again!  "

    Marie Babic
    Workplace Safety & Insurance

  • "  I liked the real-life examples provided by the instructor and by others in the class - it allowed me to see how I might apply what I was learning to my own situation.  "