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Customer Service


Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers. 

And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills.  Courses are currently offerred in Toronto.

 



  • "  It has met and exceeded my expectation and for a new manager. This course was great.  "

  • "  The way Harry lead the course gave me a lot of insight and confidence in Project Management.  "

  • "  The instructor was upbeat, knowledgeable and flexible with the content.  "

  • "  I liked the outline of the course. I wanted to learn how to write a marketing plan, and that was covered in detail.  "

  • "  The instructor was very energetic & dynamic. She provided excellent examples and skillfully directed the discussions. She also has a wonderful sense of humour.  "

    Francine Proirier
    Fisheries & Oceans Canada

  • "  I enjoyed the interaction. It was a very good opportunity to exchange on the different subject that we touched.  "

  • "  A big part was our instructor, Susan. She was extremely knowledgeable and had great teaching skills. She certainly helped clear up a lot of questions I had and made the course much more interesting.  "

  • "  Janelle is a terrific course administrator. She made everything very easy to understand and the information was of benefit to my boss and I.  "

  • "  Jim was a great facilitator and kept the energy level high. The course was fast-moving and applicable.  "

  • "  Susan gave very good, interesting information on topics that I thought were going to be difficult. She made the course fun and full of insight.  "