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Better customer relationships lead to a better bottom line
Canadian Management Centre’s Customer Service training courses provide the skills and techniques to understand customer service and mprove customer satisfaction. Whether you’re a front-line staff member or a customer service manager, you’ll discover the strategies and best practices used by highly successful, world-class organizations that deliver superior service to customers.
And, our customer service training courses are scheduled nationally to offer you the most flexibility in developing your customer service skills. Courses are currently offerred in Toronto.
" The course covered a vast range of topics. This was beneficial as it provided a good overview of product management. "
" Lots of practical examples - knowledgable resource "
" I thought the course was very interesting and the flow was very comfortable. "
" The small size of the group allowed us to move through material quickly and still have good discussions. "
" The number of course participants allowed a direct interaction between the trainer and students. Also, the trainer used the structure of topics and challenging statements to wake the students up from their day-to-day work procedures. "
" Thank you John for sharing your knowledge, experiences and allowing us to share ours. Invaluable experience! "
Canada Post Corporation
" I liked everything about the course but enjoyed the case evaluations the most. With the cases, we were putting all the analytical tools together through practical use rather than just theoretically. "
" Jim was a great facilitator and kept the energy level high. The course was fast-moving and applicable. "
" Basics were covered in a number of categories. I learned things that would have taken me years to discover or realize on the job. "
Director of Interactive Solutions
St. Joseph Communications