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Building Better Work Relationships: New Techniques for Results-Oriented Communication (Live Online)

Build a more successful career by making your work relationships more successful.
Discover the competencies critical to solid work relationships and become more accepting of the differences between people. Learn to use these differences as a positive force within your organization. This live online communications training course will also help you become more skilled at analyzing situations and selecting the most productive communication strategies to use.

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Upcoming Sessions

Date City Times Course# 62235
  • Sep 11, 2017
    - Sep 20, 2017
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart
  • Dec 4, 2017
    - Dec 13, 2017
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart
  • Mar 12, 2018
    - Mar 21, 2018
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart

Do you need a different date or location? We offer Courses On Request.

Course Details

What You Will Learn

Lesson 1—Effective Workplace Relationships
  • Assessing your workplace relationships
  • Identifying effective workplace relationships
  • Understanding how your perception and world view affect your relationships
  • Becoming a conscious communicator
Lesson 2—Building Better Relationships with Ourselves and Others
  • Using Emotional Intelligence to improve work relationships
  • Using assertive verbal and nonverbal behaviors
  • Building rapport and trust
Lesson 3—Expressing Needs Within Relationships
  • Using direct and indirect messages
  • Improving listening skills
  • Removing listening barriers
  • Asking good questions
Lesson 4—Addressing Relational Change and Conflict
  • Addressing change
  • Communicating change
  • Resolving conflicts without destroying relationships

How You Will Benefit

  • Build better rapport and gain the trust of your colleagues
  • Discover the basic competencies critical to solid work relationships
  • Develop flexibility in actions, thoughts and feelings to better handle any situation
  • Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
  • Influence and motivate others to first-rate performance
  • Learn how to use direct and indirect messages accurately
  • Build your self-esteem as you discover a new self-awareness
  • Identify strengths, weaknesses and opportunities in your work relationships
  • Understand values, beliefs, attitudes and perceptual processes
  • Understand emotions and how they translate into emotional intelligence
  • Master the keys to excellent communication: observe, listen, analyze, plan, communicate

Additional Details

Four 3-hour sessions run over a 2 week period (Monday & Wednesday in 2 consecutive weeks). 

Live Online courses are delivered in partnership with the American Management Association.

These courses offer the high-calibre faculty and quality content that Canadian Management Centre is known for, but in a live online format— delivered in easy-to-manage lesson installments that won’t disrupt your work week. Learn new skills, sharpen existing ones and enhance your career journey!

  • Interactive, instructor-led course in a user-friendly platform
  • Talk and text with faculty and peers via chat and VoIP
  • Share files and work in breakout group activities
  • Access live, 24/7 customer support throughout your AMA learning experience
  • Lessons are divided into manageable 3-hour blocks


  • $2,300 Member         
  • $2,599 non Member

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Who Should Attend

Anyone who wants to build better work relationships, maximize impact, increase productivity and drive results by applying effective communication and relationship management.

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