CANCELLATION POLICIES AND PROCEDURES

If you cannot attend the course you registered for, please notify us as soon as possible by emailing your CMC Training Advisor (or cmcinfo@cmcoutperform.com) or by calling us at 1-866-929-1590. We appreciate that this is an important investment for you and your organization and would like to accommodate your needs the best we can. 

• Cancellations or transfers may be made without penalty any time up to 15 business days before the start date of your course. 
• If you notify CMC less than 15 business days from the start date or fail to attend, you will be liable for the entire course fee. 
• An administration fee of $250 applies to transfer requests received less than 15 business days from the course's start date. This courtesy transfer can be applied to any course of equal or lesser value and used by anyone at your organization. The courtesy transfer expires one year after the original cancelled session. 
• For cancellations received five business days or less before the session start date, or if you fail to attend without notifying us, in fairness to all attendees, neither a refund nor transfer will be issued. 
• Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund.
• Additional terms and conditions may apply if your purchase is made using a discount or promotion. See the terms of the applicable promotion for details. 

If you have any questions about the cancellation and refund policy, please get in touch with your Training Advisor or call us at 1-866-929-1590.

Allowable Missed Time

Courses are scheduled as advertised with breaks and lunchtimes providing time to reconnect with your workday when it is necessary.  In order to receive a Certificate of Completion, you may not miss more than the following amount of time per course.