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How To Communicate with Diplomacy, Tact and Credibility

Get your point across with a positive professional image

The way you communicate reflects your capabilities and influences others' perception of you. Learn how to choose and use the most appropriate words and emotional tone for every business situation. In just two days you will gain insight into your communication style and that of others and build skills to clearly give and receive information.
 

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Upcoming Sessions

Date City Times Course# 32206
  • Jun 12, 2017
    - Jun 13, 2017
    Ottawa, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Jul 27, 2017
    - Jul 28, 2017
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Jul 27, 2017
    - Jul 28, 2017
    Calgary, AB 9:00 AM
    - 5:00 PM
    Add to Cart
  • Aug 28, 2017
    - Aug 29, 2017
    Mississauga, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Sep 14, 2017
    - Sep 15, 2017
    Ottawa, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Sep 28, 2017
    - Sep 29, 2017
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Oct 23, 2017
    - Oct 24, 2017
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Nov 6, 2017
    - Nov 7, 2017
    Calgary, AB 9:00 AM
    - 5:00 PM
    Add to Cart
  • Nov 30, 2017
    - Dec 1, 2017
    Markham, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Dec 7, 2017
    - Dec 8, 2017
    Ottawa, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Dec 7, 2017
    - Dec 8, 2017
    Mississauga, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Jan 4, 2018
    - Jan 5, 2018
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Feb 8, 2018
    - Feb 9, 2018
    Markham, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Mar 1, 2018
    - Mar 2, 2018
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Mar 8, 2018
    - Mar 9, 2018
    Calgary, AB 9:00 AM
    - 5:00 PM
    Add to Cart
  • Mar 12, 2018
    - Mar 13, 2018
    Ottawa, ON 9:00 AM
    - 5:00 PM
    Add to Cart

Do you need a different date or location? We offer Courses On Request.


Course Details

What You Will Learn

  • Recognize how communicating with diplomacy, tact and credibility positively impacts the image others have of you
  • Identify your personal communication style and match your style to the style of others
  • Understand and remove the roadblocks to effective communication
  • Utilize and leverage the visual, verbal and vocal components of communication
  • Address difficult situations with diplomacy, tact and credibility
  • Create an action plan to enhance your communication skills at work

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How You Will Benefit

  • Strengthen your communication effectiveness with active listening and questioning skills
  • Gain cooperation and respect by modeling positive behaviours
  • Improve your professional image
  • Create a more positive work environment
  • Gain tips on maintaining confidence, credibility and polish when interacting with others
  • Develop techniques for handling difficult situations effectively

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Course Features

  • Self assessment for insight into individual behaviour and how you work with others
  • Role play to practice techniques and behaviours in a safe environment
  • Simulation activities to help transfer learned skills and behaviour to the working world

Fee

Who Should Attend

All business professionals who want to advance their credibility and confidence with diplomatic methods of communication

Course Type

Accreditation

Facilitators

Read Reviews

The reviews below are from course evaluations.



  • This course has helped the following company outperform.

    Bombardier

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    Veridian Connections Inc

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    CPP Investment Board

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    FundSERV Inc

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    Gibson Energy Ltd

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    Maxxam Analytics Inc

  • This course has helped the following company outperform.

    Ontario Lottery & Gaming

  • This course has helped the following company outperform.

    Syngenta Canada Inc

  • This course has helped the following company outperform.

    Takeda Canada

  • This course has helped the following company outperform.

    BDO Canada LLP