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How to Communicate with Diplomacy, Tact and Credibility (Live Online)

What you say and how you say it can determine your success.

It takes a special set of skills to hear others clearly and respond appropriately when feeling challenged or overwhelmed. Such skills are also necessary for effective collaborations and diplomatic interactions. This interactive course will give you valuable insights into your communication style and that of others—and provide you with hands-on skills for productively receiving and transmitting information, ideas, thoughts, feelings and needs.




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Upcoming Sessions

Date City Times Course# 62206
  • Jul 17, 2017
    - Jul 20, 2017
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart
  • Jul 31, 2017
    - Aug 3, 2017
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart
  • Sep 11, 2017
    - Sep 14, 2017
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart
  • Oct 2, 2017
    - Oct 5, 2017
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart
  • Nov 13, 2017
    - Nov 16, 2017
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart
  • Dec 4, 2017
    - Dec 7, 2017
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart
  • Jan 22, 2018
    - Jan 25, 2018
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart
  • Feb 12, 2018
    - Feb 15, 2018
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart
  • Mar 26, 2018
    - Mar 29, 2018
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart

Do you need a different date or location? We offer Courses On Request.

Course Details

What You Will Learn

How Diplomacy, Tact and Credibility Affect How You’re Perceived

  • The PIE model (Performance, Image, Exposure) and perception
  • Unspoken contracts, nonverbal messages and decoding messages
  • Dealing with passive/aggressive behaviors
  • Managing what you say and how you say it

Communication Style Differences

  • Understanding how style impacts your image
  • Reading others so you can communicate more effectively
  • Learning to flex your style to meet the situation

Effective and Powerful Communication Skills

  • Learning the Know-Feel-Do Model of Communication
  • Adjusting your communication style for generational and cultural differences
  • Identifying the 3Vs: visual, verbal and vocal components of communication
  • Identifying red-flag words and cultural faux pas that can hurt conversations

Better Communication Through Effective Listening Skills

  • Understanding the barriers and obstacles to effective listening
  • Using credibility to influence your audience and gain respect
  • Trust and other characteristics of credible people
  • Identifying and working on your own workplace communications

How You Will Benefit

  • Communicate efficiently and tactfully with clients, direct reports, colleagues, your boss and senior management
  • Respond in a professional manner, even when you’re out of your comfort zone
  • Strengthen your communication effectiveness with active listening
  • Elicit cooperation and respect by modeling
  • Improve your image through the increased self-awareness you’ll gain in this communication skills course

Additional Details

Four 3-hour sessions run over a 2 week period

Live Online courses are delivered in partnership with the American Management Association.

These courses offer the high-calibre faculty and quality content that Canadian Management Centre is known for, but in a live online format— delivered in easy-to-manage lesson installments that won’t disrupt your work week. Learn new skills, sharpen existing ones and enhance your career journey!

  • Interactive, instructor-led course in a user-friendly platform
  • Talk and text with faculty and peers via chat and VoIP
  • Share files and work in breakout group activities
  • Access live, 24/7 customer support throughout your AMA learning experience
  • Lessons are divided into manageable 3-hour blocks


  • $2,100 Member         
  • $2,399 Non Member

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Who Should Attend

All professionals who want to advance their credibility with diplomatic communication.

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