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Communicating Up, Down, and Across the Organization (Live Online)

Get heard - regardless of where you sit in the organization.

Are you prepared to communicate with anyone in your company? Do you know how to analyze your audience? Can you frame your message so that people feel connected to you? In this course, you’ll learn how to build mutual understanding and connectivity with others, discover influence strategies and get skills to critically evaluate each unique communication event.


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Upcoming Sessions

Date City Times Course# 62203
  • Aug 14, 2017
    - Aug 23, 2017
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart
  • Oct 30, 2017
    - Nov 8, 2017
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart
  • Jan 22, 2018
    - Jan 31, 2018
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart
  • Mar 12, 2018
    - Mar 21, 2018
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart

Do you need a different date or location? We offer Courses On Request.

Course Details

What You Will Learn

Putting the “Best” You Forward

  • Exploring your communication image
  • Getting and keeping trust
  • Building rapport through identification and mirroring

Targeting Your Message to the Audience and Situation

  • Exploring your audience focusing on generation, gender, role, needs and working style
  • Targeting your message to the mind and heart of your listener
  • Choosing the best channel for discussion to fit various situations

Framing the Message

  • Using indirect vs. direct messaging
  • Setting a clear purpose or result
  • Adapting to the audience and situation
  • Building content understanding
  • Achieving the desired emotional response
  • Identifying influencing strategies

Motivating and Influencing Throughout the Organization

  • Practicing various motivational, information and influencing presentation formats
  • Applying influencing strategies for typical workplace situations

Additional Details

Four 3-hour sessions run over a 2 week period (Monday and Wednesday in 2 consecutive weeks).

Live Online courses are delivered in partnership with the American Management Association.

These courses offer the high-calibre faculty and quality content that Canadian Management Centre is known for, but in a live online format— delivered in easy-to-manage lesson installments that won’t disrupt your work week. Learn new skills, sharpen existing ones and enhance your career journey!

  • Interactive, instructor-led course in a user-friendly platform
  • Talk and text with faculty and peers via chat and VoIP
  • Share files and work in breakout group activities
  • Access live, 24/7 customer support throughout your AMA learning experience
  • Lessons are divided into manageable 3-hour blocks


  • $2,100 Member        
  • $2,399 Non Member

Who Should Attend

All business professionals who want to build the communication skills that encourage dialogue throughout the organization and among different departments and levels.