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Communication and Interpersonal Skills for Technical Professionals

Do you ever wonder why you can’t seem to get through to clients and customers?

This intensive seminar has been carefully tailored to meet your unique needs as a technical professional. You’ll learn to deal with conflict, overcome resistance to new ideas and  reach resolution.

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Upcoming Sessions

Date City Times Course# 32576
  • Sep 7, 2017
    - Sep 8, 2017
    Toronto, ON 9:00 AM
    - 5:00 PM
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  • Dec 4, 2017
    - Dec 5, 2017
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Jan 24, 2018
    - Jan 25, 2018
    Ottawa, ON 9:00 AM
    - 5:00 PM
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  • Mar 5, 2018
    - Mar 6, 2018
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart

Do you need a different date or location? We offer Courses On Request.

Course Details

What You Will Learn

  • Identify differences between technical and non¬-technical professionals  and manage the differences
  • Differentiate communication style preferences in order to better understand, influence and connect with others
  • Overcome others’ “automatic resistance” to your ideas in order to build better understanding and acceptance of your views and proposals
  • Appraise and apply a “strategic” model for communicating, based on instantaneous assessment and adjustment of interpersonal behaviours
  • Create a strategic plan to help close the gap between your intended style and your perceived style

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How You Will Benefit

  • Explore ways to be assertive without being intimidating toward others
  • Develop active listening skills that promote better work relationships
  • Influence others positively
  • Effective communication between clients, staff and managers

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Course Features

  • Self assessment for insight into individual behaviour and how you work with others
  • Role play to practice techniques and behaviours in a safe environment
  • Job aid(s) and tip sheets to take back to the workplace


Who Should Attend

Managers, supervisors and experienced technical professionals seeking to build stronger relationships with clients and customers in their workplaces.

Course Type



Read Reviews

The reviews below are from course evaluations.

  • "  The speaker was very well spoken. The organization of the facility was exceptional.  "

  • "  I enjoyed the group participation activities. These activities gave us a chance to apply the modules to our everyday work environment.  "

  • "  I enjoyed the specific examples and the atmosphere where I felt comfortable asking questions.  "

  • This course has helped the following company outperform.

    Epson Canada Ltd