- Corporate Learning
- Training Options
- Upcoming Events
- Free Resources
- About CMC
Through The Lens Of Complexity Theory : Concepts For Managing Change
Managing Change is among the most crucial people-management issues of our age. Every year the Human Resource Institute surveys hundreds of HR professionals from many of the top companies in the world, asking them about the most important issues they’re facing today and will be facing in 10 years. Managing Change has appeared at or near the top of the list for most of the 1990s. Our 1998 survey shows that Managing Change remains a top ranked issue today and is expected to still be ranked among the top five most important issues in the year 2008.
Such survey findings are no great surprise. Throughout the business world, in virtually every discipline, people are scrambling to manage in a turbulent world. The number of books and articles on the subject has exploded in recent years. One new book co-authored by Stanford’s Prof. Kathleen M. Eisenhardt simply asserts "change is the striking feature of contemporary business.… From autos to telecommunications, from Santiago to Stockholm, constant change has become the norm."
In their sometimes desperate quest to manage change, employers have been using a variety of strategies: investing in information technologies, reengineering work processes, empowering front-line employees, organizing around teams, emphasizing quality mprovements or customer service, etc. Although all of these are known to be effective under some circumstances, it is sometimes hard to see how they all fit together. There are few paradigms that enable business people to gain a "big picture" of what is happening and what should be done in these uncertain times.
One of the most intriguing of the big-picture paradigms comes from so-called complexity theory. Studying complex systems has become one of the most ambitious and all-encompassing intellectual challenges of recent times. The term complexity usually refers to the study of self-organizing, adaptive systems, which range from single-celled organisms to large business
organizations. By studying complexity, scientists and researchers are trying to understand how a group of independent agents can generate singular systems that evolve and adapt to their environments. A number of business writers have begun trying to apply complexity theory to business organizations.
Research and White PapersDownload
" The course covered a vast range of topics. This was beneficial as it provided a good overview of product management. "
" Instructor was very knowledgeable and questions were answered without hesitation. "
" The small size of the group allowed us to move through material quickly and still have good discussions. "
" The exercises were terrific. I am going to see if our teams are forming, storming, norming or performing. I am also going to look at the DiSC exercise we did to see if there are things I can do to perform more effectively with others. "
" The amount of integration was a bonus - it keeps attention heightened. I also found the atmosphere to be very welcoming. Susan is a great instructor. "
" The number of course participants allowed a direct interaction between the trainer and students. Also, the trainer used the structure of topics and challenging statements to wake the students up from their day-to-day work procedures. "
" Lucie was a dynamic speaker and made the course materials relevant to my job. "
" Very good course, strongly recommend to others "
ISC – Information Services Corporation
" I liked everything about the course but enjoyed the case evaluations the most. With the cases, we were putting all the analytical tools together through practical use rather than just theoretically. "
" I appreciate the amount of information I can immediately put to use in the workplace. "