- Corporate Learning
- The Hub
- Upcoming Events
- Free Resources
- About CMC
- Why Choose CMC
- Our Team
- AMA Global Network
- CMC Awards
- Our Facilitators
- Privacy Statement
- Room Rental Information
- National Locations
- Our Accessibility (AODA) Customer Service Policy
- In the News
- Training Options
- Quebec Training Act
- Canada Job Grant
- Contest Winners
- Corporate Citizenship
Through The Lens Of Complexity Theory : Concepts For Managing Change
Managing Change is among the most crucial people-management issues of our age. Every year the Human Resource Institute surveys hundreds of HR professionals from many of the top companies in the world, asking them about the most important issues they’re facing today and will be facing in 10 years. Managing Change has appeared at or near the top of the list for most of the 1990s. Our 1998 survey shows that Managing Change remains a top ranked issue today and is expected to still be ranked among the top five most important issues in the year 2008.
Such survey findings are no great surprise. Throughout the business world, in virtually every discipline, people are scrambling to manage in a turbulent world. The number of books and articles on the subject has exploded in recent years. One new book co-authored by Stanford’s Prof. Kathleen M. Eisenhardt simply asserts "change is the striking feature of contemporary business.… From autos to telecommunications, from Santiago to Stockholm, constant change has become the norm."
In their sometimes desperate quest to manage change, employers have been using a variety of strategies: investing in information technologies, reengineering work processes, empowering front-line employees, organizing around teams, emphasizing quality mprovements or customer service, etc. Although all of these are known to be effective under some circumstances, it is sometimes hard to see how they all fit together. There are few paradigms that enable business people to gain a "big picture" of what is happening and what should be done in these uncertain times.
One of the most intriguing of the big-picture paradigms comes from so-called complexity theory. Studying complex systems has become one of the most ambitious and all-encompassing intellectual challenges of recent times. The term complexity usually refers to the study of self-organizing, adaptive systems, which range from single-celled organisms to large business
organizations. By studying complexity, scientists and researchers are trying to understand how a group of independent agents can generate singular systems that evolve and adapt to their environments. A number of business writers have begun trying to apply complexity theory to business organizations.
Research and White PapersDownload
" Peter, you have a tremendous ability to reach people. "
" The exercises were terrific. I am going to see if our teams are forming, storming, norming or performing. I am also going to look at the DiSC exercise we did to see if there are things I can do to perform more effectively with others. "
" I found the course interesting and progressive in its approach to explaining a fairly dry topic. "
" This was a learning milestone in my career! "
Gibson Energy Ltd
" I liked that the course size was small. This allowed for us to build relationships during the time we were together. "
" Rob was a very experienced instructor for detailed project management with hands-on knowledge for the PMP exam. "
" I liked the small group setting, friendly atmosphere, and that all participants came from a different field of work and shared their experiences with the group. "
" I liked the opportunity to interact with other project managers. "
" I enjoyed the interaction between participants and the willingness of Jim to discuss items until we were all in the loop. "
" It has met and exceeded my expectation and for a new manager. This course was great. "