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Conflict Management Workshop

The ability to effectively manage conflict separates the good from the outstanding performers.

Conflict is a part of daily life. Those who embrace conflict as an opportunity to build understanding and better relationships experience greater personal and professional success. But managing conflict is not easy – it requires self-awareness, solid communication skills and the motivation to resolve uncomfortable situations. This one-day interactive communications training workshop will provide insight into your own emotional triggers and give you the tools to productively managing difficult, conflict-prone conversations.  You’ll walk away feeling greater confidence in managing tough situations with diplomacy, tact and credibility.

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Upcoming Sessions

Date City Times Course# 21007
  • Jun 16, 2017
    - Jun 16, 2017
    Calgary, AB 9:00 AM
    - 5:00 PM
    Add to Cart
  • Jul 19, 2017
    - Jul 19, 2017
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Oct 27, 2017
    - Oct 27, 2017
    Calgary, AB 9:00 AM
    - 5:00 PM
    Add to Cart
  • Oct 27, 2017
    - Oct 27, 2017
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Jan 29, 2018
    - Jan 29, 2018
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Feb 15, 2018
    - Feb 15, 2018
    Calgary, AB 9:00 AM
    - 5:00 PM
    Add to Cart
  • Mar 19, 2018
    - Mar 19, 2018
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart

Do you need a different date or location? We offer Courses On Request.


Course Details

What You Will Learn

  • Manage your emotional reaction in a conflict situation     
  • Choose the appropriate conflict management approach for any scenario
  • Understand your own conflict style
  • Follow a proven method for diffusing tense situations
  • Communicate assertively without eliciting defensiveness from the other person
  • Plan for difficult conversations in a way that focuses on achieving the results you desire
  • Practice executing difficult conversations

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How You Will Benefit

  • Build trust and credibility with colleagues and team members
  • Gain confidence in holding difficult conversations calmly and assertively
  • Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
  • Manage conflict situations proactively and effectively

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Course Features

  • Self-assessment will provide insights into your conflict behaviours (TKI®)
  • Role plays to practice techniques and behaviours in a safe environment
  • Sharing of best practices regarding conflict management approaches
  • Job aids and resources to enable you to transfer your learning back to your work environment

Fee

Who Should Attend

Professionals and Managers who want to enhance their ability to deal with conflict situations productively.

Accreditation

Facilitators

Read Reviews

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  • This course has helped the following company outperform.

    Ontario Securities Commission

  • This course has helped the following company outperform.

    Canadian Institute of Chartered Accountants

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    Canlyte Inc

  • This course has helped the following company outperform.

    Hubbell Canada LP

  • This course has helped the following company outperform.

    Ontario Ministry of Transportation