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Bailey M., Guest Experience Coordinator Feb 5, 2024
Jennifer was amazing. She explained everything clearly, stopped for questions, provided great examples, and engaged everyone thoroughly. She made it interactive which really helped my learning. I would suggest that she take additional time to explain tasks before splitting the group in breakout rooms.
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Nicole D., Manager, Patient Services Jan 8, 2024
I really enjoyed taking this course. It provided me with reassurance of skills I am presently utilizing, as well as adding tools to my toolbox to utilize for future scenarios. I was able to discuss scenarios and talk through them with classmates and the instructor and get feedback. I was able to see scenarios from a different lens and leave the class feeling reassured, refreshed, and ready to tackle any future conversations.
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Danielle J., Security Analyst Jan 8, 2024
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Kyle R., Operations Supervisor Dec 7, 2023
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Shawn K., Facilities Engineer Dec 4, 2023
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Past Participant, Analyst, Production Control Dec 1, 2023
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Past Participant, HR Manager Dec 1, 2023
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Past Participant, Assistant Manager Dec 1, 2023
It was very informative and eye opening, made me realize that some of my own actions and responses lead to the frustrating situations i deal with.
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Krita T., Manager, Biomedical Engineering Nov 17, 2023
great course- I learned many new concepts and hardwired those which I already have.
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Past Participant, Innovation Manager Nov 17, 2023
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Jared F., Lead Planning and Factory Automation Engineer Oct 31, 2023
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Rosa C., Manager, IoT & Digital Workplace Oct 31, 2023
The instructor was very friendly and hopeful. He made the class interactive which allowed us to learn more from each topic on the course. I am very please with this course and the technique used to teach.
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Kellie S., National Representative Oct 3, 2023
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Fred M., Operations Manager Sep 26, 2023
Time was managed perfectly.
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Past Participant, Team Lead Sep 26, 2023
Facilitator was engaging
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Past Participant, Team Lead Sep 26, 2023
This course provided me additional tools to communicate with my colleagues and improve my relationships with them built on trust. We did a little bit of role-play in this course and gained insight on how to deal with difficult conversations.
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Past Participant, Lead Customer Service Specialist Sep 26, 2023
Insightful and adds more information and tools to my tool box for dealing with various people and personalities.
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Past Participant, Senior Paralegal/Law Clerk Sep 26, 2023
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Past Participant, Chief Executive Officer Sep 19, 2023
It was a good refresher course for myself as senior management. There were some good key takeaways and resources to add to my skill set. I would recommend this course to staff in a junior role or just entering lower management.
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Cordon G., Territory Manager Sep 19, 2023
lots of material but as Always in these types of seminars i have come away with a few insights and reminders for me to improve myself with
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Past Participant, Strategic Advisor Aug 29, 2023
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Past Participant, SPM Aug 22, 2023
Overall, this has been one of the better courses I have taken. Michael did a great job.
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Wayne S., Union Steward Aug 10, 2023
Learn a lot about my style
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Past Participant, Evaluation Coordinator Jul 28, 2023
It was a good course and I appreciated the instructor not just reading off of the notes/slides and she really did tailor it to the goals that people within the course had.
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Past Participant, Division Manager Jul 11, 2023
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Past Participant, Mgr. Legal Services, Sr. Counsel Program Jul 11, 2023
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Past Participant, Divisional Manager Jul 11, 2023
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Rajat G., Area Manager Jul 11, 2023
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Past Participant, Director, Legal Leasing Jul 11, 2023
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Past Participant, Investor Specialist Jul 11, 2023
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Barry F., Front Line Manager Jul 11, 2023
The course material was excellent
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Cathy G., Facilities Supervisor May 26, 2023
I really enjoyed the interaction of working on case studies and gaining insights from other participants in the classroom
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Andrea V., Manager May 26, 2023
It was presented very well and the instructor was very knowledgeable on the topic.
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Past Participant, Analyst Senior May 26, 2023
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Erin S., Speech Language Pathologist May 9, 2023
I enjoyed the small group experience that was well facilitated by a knowledgeable leader. The pace of the workshop was even and all of the information was covered in a practical way.
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J. Albino, Title Senior Training Specialist Mar 17, 2023
Great session cant wait to enroll in future ones
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Past Participant, Manager, Pine Hills Cemetery Mar 15, 2023
Lew was an excellent facilitator, she obviously knew what she was talking about and came across as genuinely wanting to help out each individual as best she could in the time she had.
It would be valuable for anyone in any role to take regardless of posi
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Past Participant, Client Support Analyst Mar 15, 2023
Very insightful, learned new techniques I will put into practice right away. Has raised interest in taking other cmc courses.
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I. Frechette, Bilingual Public Information Officer Mar 15, 2023
This is a great course I would recommend to anyone. Dr Bayer is so knowledgeable, and I spend 2 days learning so much about myself and how complex your work environment plays a crucial role on your communications skills and approach on different situation
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Past Participant, Manager , Strategic Projects and Research, PMP Mar 15, 2023
Another great CMC course! Lew is an excellent facilitator. I learned so many valuable ideas and tips to enhance communication. Thank you very much.
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R. Namasivayam, Event Content Lead Mar 15, 2023
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P. Leung, Assistant Vessel Manager Mar 15, 2023
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Past Participant Mar 9, 2023
Dian Anderson's presentation style included opportunities to ask questions and learn from other participant's experiences. It made for a really informative course. The course was great.
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S. Chanthalangsy Mar 3, 2023
The instructor was very informative and engaging. I like how we were able to be put into groups, and it felt like I was in a real class room, except virtually. The class was given enough break times was hour and 10 mins was perfect. The only comment I have about the class, trying to follow the handouts and where to look at activities was a bit confusing. Just need to be more clear on the instructions. Other than that, I would definitely recommend this class to others.
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Past Participant, Technical Advisor / System Architect and Senior Software Developer Feb 22, 2023
Excellent teacher. please let me know if she offers any other training. i will try to attend.
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N. Diabo, Administrative Assistant, Administration Unit Feb 22, 2023
The course in my option was excellent, the instructor was fantastic.
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S. Siamandouros, Senior Service and Warranty Specialist and Warranty Integration Project Lead Feb 22, 2023
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Varad Thalnerkar, Keilhauer Feb 3, 2023
It was detailed and insightful
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Dalia Hussein, IESO Jan 10, 2023
There are too many group activities with no enough time for the instructor to guide and comment on the understanding of the topic
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Engy Hassan, IESO Nov 28, 2022
Awesome training!
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Past Participant, Optiom Nov 17, 2022
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Past Participant, KTI Limited Nov 7, 2022
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Roula Moucarry, Distribution Coordinator, Zimmer Biomet Aug 23, 2022
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Joan Debono, Senior Manager, CIBC Aug 23, 2022
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Terry Turner, National Customer Service Supervisor, Westlake Pipe & Fittings Aug 23, 2022
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Past Participant, Radiant Global Logistics (Canada) Inc. Aug 23, 2022
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Ewa Dzienniak, Manager Shift #1, Canada Post Corporation Aug 23, 2022
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Keele Walker, Community Living Iroquois Falls Aug 23, 2022
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Vivien Xing, Sr. Infrastructure Engineer, CIBC Jul 22, 2022
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Past Participant, Ross Video Jul 19, 2022
Great information & tools that I can implement professionally & in my everyday life. Some of the exercises would benefit from having updated scenarios & all can benefit from having better instructions.
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Past Participant, Metro Supply Chain Group Jul 14, 2022
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Scott Lane, NAPCO Royal Pipe Systems May 20, 2022
The content was good, and the instructor did a good job of explaining, as well as listening to our feedback, and keeping discussions on point…
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Robyn Bayles, NAPCO Royal Pipe Systems May 13, 2022
Well facilitated & fun!
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Past Participant, Iris Power LP Apr 7, 2022
Some breakout assignments seemed rushed
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Neil Schmidt, NAPCO Pipe & Fittings Mar 10, 2022
The class and discussion was great, enjoy every minute of it.
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Peter Hagidiakou, Plasman Mar 10, 2022
Speaker was very interactive and shared many life examples that assisted in the course context.
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Past Participant, Kahnawake Mohawk Peacekeepers Mar 10, 2022
Very well put together. Instructor made the course very interesting and fun!
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Past Participant, Provincial Health Services Authority Feb 25, 2022
Pam was knowledgeable, approachable, and delivered the course material in an engaging way.
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Past Participant, Kahnawake Environment Protection Office (KEPO) Feb 18, 2022
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Sam Ferraro, The ECCO Group Feb 18, 2022
Great value! This course was spread out over 4 days which I found worked better for me. There was lots of time for group discussion based on case studies, the instructor shared her own personal examples and she was able to provide great one-on-one coaching
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Patty Di Monte, Jonas Software Feb 28, 2020
Sometimes found it difficult to determine different styles (disc) because its not intuitive yet. Very knowledgeable, easy to listen to and understand
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Dustyn M., Gibson Energy Feb 12, 2020
Course was great, Deane the instructor was an experienced and overall great asset to learn from. She has provided me with immense knowledge and tools to excel in life. If you want to succeed in communication this is the course to take.
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Past Participant, The Gear Centre Group of Companies Feb 8, 2020
Lots of experience, very articulate. Lots of material to cover, could easily be a three day course. Will learn more about your personal style and dealing with other's styles.
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Past Participant, Gibson Energy Ltd. Feb 7, 2020
She is very knowledgeable and direct of how to deal with situations.
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Past Participant, Healthcare Solutions Feb 7, 2020
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Past Participant, Healthcare Solutions Feb 7, 2020
Overall good.
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Past Participant, Healthcare Solutions Feb 7, 2020
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S Rowe, Canada Post Corporation Jan 14, 2020
Solid basics on how to deal with a variety of people. Wonderful trainer. Easy to understand and always made me comfortable.
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Rosie Young, Tundra Technical Solutions Jan 10, 2020
Karen was great! I just need to be sure to put it into action!
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Past Participant, CIBC Jan 10, 2020
Thank you very much Karen. She accommodated to the best of her ability in helping us with all our individual struggles and provided us with actual tools/approaches to use and reminders and food for thought as we work towards becoming more diplomatic and tactful. I found it also liberating that she gave us permission to acknowledge our feelings like be upset, sad, frustrated and articulate them in difficult conversations. I'll always remember - It depends. Know your audience. It widened my perspective that applies both to work and life in general. I liked that all the participants were very open about their experiences and struggles and helpful in sharing possible approaches to situations brought up. It was engaging and it opened up opportunities for self-reflection and gave me the encouragement to consider what matters to me and decide from there. The exercises were very valuable. I intend to use them as I evaluate the relationships I have in the workplace, and how to nurture and make them stronger. I greatly appreciate how she shared a lot of her experiences and encouraged us too to share ours. It will help you be a better person - i.e. understand yourself and others. And i think as you get better at being diplomatic, tactful and credible, you'll experience a happier and more rewarding life.
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Past Participant, Ontario Dental Association Jan 10, 2020
I think this is a course that makes you pause and reflect. There isn't anything revolutionary yet I actually think I have learned a lot and will work in applying it. Very engaging and able to read the audience.
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Past Participant, Ferrero Canada Limited Dec 9, 2019
Great Facilitator. I would take courses from this facilitator again.
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Past Participant, Ontario College Application Services Dec 9, 2019
The course had useful takeaways for how I can better communicate in the work place. Christina was able to connect with the course participants. I would say 'participate to get the full benefit of the course'
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Past Participant, CIBC Dec 9, 2019
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Past Participant, Fujifilm Canada Inc. Dec 9, 2019
Christina did a great job. Her advice was relevant to all the people attending the class despite the diverse industry backgrounds.
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Past Participant, Drake Hotel Properties Nov 29, 2019
This course helped me open up and gave me new tools that I can apply to my workplace. Absolutely amazing! Christina made this particular course incredible. Because of her I was able to embrace the course and the other participants. She made us all feel welcomed and relaxed. Very impressive indeed. The one thing I would say is: the CMC courses work if you go into them with an open mind and reserve judgment until the course is over. All the information received throughout the course makes sense at the end, but you have to allow it to come together.
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Past Participant, Office Of The Superintendent Of Bankruptcy Canada Nov 25, 2019
She ensured we stayed on topic and kept on our schedule. Knowledable and a good listener. The course had a good mix of lecture and group work. it helps you to communicate better
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Past Participant, SNOLAB Nov 21, 2019
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Past Participant, Bot Construction Group Oct 28, 2019
You will learn great tips that you can use daily.
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Past Participant, Toronto Police Service Aug 28, 2019
great instructor, good content. good examples, good dynamics. it's worth it
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Past Participant, The Beer Store Aug 28, 2019
Very good instructor. Thank-you Peter
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Autherine Ricketts, `WSPS Aug 27, 2019
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Past Participant, Nuclear Waste Management Organization Aug 6, 2019
Excellent !! Very good communicator, interactive and explicit in his presentations. It shows you how analyze and understand your audience for better communication.
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Past Participant, Owens-Corning Canada Inc., Aug 1, 2019
Great course- gave excellent background on personality styles and highlighted how each of those styles would react in certain situations. This gave light on how to tailor your communication to different recipients. Great knowledge and delivery. Flexible to the group. Very enlightening.
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Brian Yee, Bell Jul 28, 2019
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Past Participant, Eberspaecher Group of Companies Jul 23, 2019
Lisa had excellent perspectives from both big corporate life as well as small business perspective, and was really able to connect with everyone attending.
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Kendra Roesch, CIRNAC/ISC Jun 14, 2019
One comment I would like to make is regarding this training was a participant present, was extremely rude and making a lot of us in the course feel uncomfortable as he was continuously arguing, being rude and name calling our instructor. At times I actually wanted to leave the course as he was causing quite a conflict. I am not sure if there are procedures in place to deal with that sort of thing but I think they should implement something for any future incidents.I think she was very good on the knowledge side of it all, however regarding that conflict I think she could have dealt with it a bit better. Overall I think she is a wonderful person and teacher.
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Past Participant, CMC Canadian Management Centre May 21, 2019
Christina was excellent
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Past Participant, Alectra Utilities May 15, 2019
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Past Participant, Workplace Safety and Insurance Board May 15, 2019
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Past Participant, Fresenius Kabi Canada Ltd Apr 17, 2019
Christina was a great facilitator. Great collaboration during the exercises. Christina was very open and helpful in all the discussions. She was confronted with some very difficult scenarios during the discussions, which she handled well. I really like the Mississauga location. The center is well equipped and laid out. Lots of free parking as well. Location is easy to get to. I wish there were more CMC courses available at the Mississauga centre.
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Leslie Wall, Ideal Supply Inc. Apr 15, 2019
Christina did a fantastic job keeping everyone engaged. She related her experiences and had us share our own on a personal and business level.She was tremendous at keeping our small group engaged, on task and on time.
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Tina Curry, Alectra Utilities Apr 15, 2019
The facilitator was fantastic and kept the course relevant and interactive very friendly, easy to talk to and relate to. Very relevant & interesting Enjoyed the involvement of the other members of the course.
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Aleksandra Solar, Gilead Sciences Canada, Inc. Apr 14, 2019
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Past Participant, The Gear Centre Group of Companies Apr 2, 2019
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Marco Ruggiero, Brookfield Residential Apr 2, 2019
The course taught you different views and understandings for every specific situation or dialog. Marylin made the course intriguing and I did not want to stop learning, I started applying what we learned the minute I left the class and have not stopped. Excellent in describing issues and different situations, gets me involved with what we are discussing, make you feel deeply involved in what is being taught.
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Nicole Ziegler, goeasy Ltd. Apr 1, 2019
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Chris Theobald, TMMC Mar 31, 2019
Always enjoy the open forum for discussion. Marilyn was well spoken and was a good source of knowledge. Had good examples to speak from and had the class looking through a different lense by the end of the second day. I will take a good portion of this thinking back with me.Had good energy and was able to steer discussions to new thoughts. By the end I believe most of us had opened our thoughts tosome of her suggestions. Well spoken and good presentation. The course content was effective. Was relevant and created good discussions in the class. The real scenarios allows the class to relate in some way and take what they need from the course.
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Past Participant, Brookfield Residential Mar 30, 2019
Great videos Great exercises Good concepts Marilyn is a world class expert She needs to write a book So pleasant and willing to answer all questions Very professional and kind Very good Pam Wood was excellent
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Dave lotton, CAMBRIA design Mar 29, 2019
Awesome. Marilyn was great. Interactive. Fun. Will do another Awesome again. Fun Great. Thanks
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Past Participant, DATA Communications Management Feb 25, 2019
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Past Participant, Crust Craft Inc. Feb 23, 2019
Enjoyed the interaction with instructor and peers. Lots of information to take in during the two days Personable, knowledgeable, clear and consiceI will be able to take what I have learned and improve my communication skills
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Pier-Luc Samson, Canam Buildings & Structures Inc Feb 23, 2019
Extremely relevant and applicable to my job. It will definitely have an impact on my career Brilliant! Her knowledge and skills related to the course theory definitely reflects in the way she teaches it. She is very interesting and keeps you attentive all along. I was really impress. Great women and defenitely an example for me. I hope I'll have the chance to take an other course with her. Worth the money
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John Bennett, Data Communication Management Feb 23, 2019
The speed of the course was a bit faster pace then I Could think but I really enjoyed it Very knowledgeable Very clear speaker and a joy to learn from. I learned things about myself that I didn't realize. It was an eye opening experience
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Batul Rahimtoola, Ontario Energy Board Feb 12, 2019
The presenter made the course interesting with participation from the attendees.Well prepared and knowledgeable about the topic.
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Dan Kish, Alectra Utilities Feb 12, 2019
Was able to take away some great info Very well spoken and she took the time to listen. Course was well delivered
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Ali.jalali@toyota.com, Toyota Feb 8, 2019
That was a good course. Would be great if have a little bit bigger group to have more different thoughts. Thanks. Patient and knowledgeable Perfect
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Past Participant, AXYZ International Jan 11, 2019
Great teacher. She was able to create some great classroom conversations. Outstanding
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M. Zaman, ACML Jan 11, 2019
Extremely valuable for new and or existing supervisors.very good communicator, very interactive and pleasant to work with, made all of us feel comfortable All staff encounter were pleasant and helpful
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Past Participant, Exp Services Inc. Jan 9, 2019
good instructor. lots of class participation. knew the course materials. presented well and promoted class participation. good experience with CMC
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Past Participant, Canadian Institute for Health Information Jan 9, 2019
Lots of content. Good balance of presentation vs discusson vs excercises. Excellent at pacing course and at responding to questions or discussion points. Very good at ensuring that everyone was able to participate, regardless of different learning or personal styles.
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Francis Sasota, R.W.Gibson Consulting Jan 8, 2019
The course was eye-opening. Gave me insight on factors that I would have never considered on my own.Christina was great. The course exceeded my expectation mainly because of her. She took command of the room, but also knew when not to press too far.
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Past participant, Canadian Blood Services Dec 13, 2018
Course was very good, but in several sections of the booklet, content was missing from the participant's copies. The instructor did an excellent job, I quite enjoyed the course.
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Past participant, Kinaxis Inc Dec 8, 2018
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Past participant, Portlands Energy Centre Oct 25, 2018
Slide were limited but not a bad thing. Reg provided some great relevant stories/examples as well as great class participation. Overall great experience by the down to minute precision by "The Velvet Colonel"... Great course and facilities.
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Past participant, Black & McDonald Oct 23, 2018
Hi, Reg was a great presenter/teacher. He kept the group engaged and shared relevant stories. I would suggest for future classes that an activity be created to practice seeing and dealing live with other styles. Such as a video showing a person talking to the audience as if they were the person they were talking to. Replicating a confrontational situation. The class could pause the video at key points and discuss the clues as to how to read the persons style and other aspects. This could give more of a hands on practice approach. All in all I enjoyed the course. Reg was a great facilitator and made the course go by smoothly. He paid attention to the group and made sure everyone was comfortable and ok with the speed.
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Past participant, Veridian Connections Oct 21, 2018
The course was very good. There pace and amount of material was a good balance.
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Past participant, Veoneer Canada Inc Oct 19, 2018
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Past participant, Victaulic Sep 2, 2018
Reg is a very credible instructor Reg was very credible None
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Past participant, Toyota Motor Manufacturing Canada Aug 30, 2018
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Past participant, DATA Communications Management Aug 20, 2018
Binders for inserting documents would be helpful. Excellent tips and examples and focus toward the group
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Past participant, Evonik Aug 20, 2018
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Chris, Alectra Jul 29, 2018
good course and excellent instructor I think she did a great job I thought that this course met some good expectations on dealing with issues and how to go about them in transitional ways
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Past participant, Kumon Canada Inc. Jul 29, 2018
I enjoyed the course. It was informative and full of information and good strategies to approach situations and conflicts. I enjoyed the activities within the course as well. I felt that made it more engaging and practical. I really enjoyed the presence of Christina. She was professional and knowledgeable. I enjoyed the open group discussions, she provided feedback and strategies. Christina was very positive and made the course very engaging.
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Past participant, Teranet Inc. Jul 29, 2018
Too much switching around partners to be able to get under surface issues. A lot of good energy
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Past participant, RioCan REIT Jul 29, 2018
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Past participant, Esri Canada Jul 29, 2018
The facility and the food was great. It is nice that the instructor was interactive which kept things lively.
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Past participant, Institute for Clinical Evaluative Sciences Jul 26, 2018
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Frank, CIBC Jun 17, 2018
Excellent Instructor, Laurel was enthusiastic and knowledgeable. Course material has practical application.
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Past participant, Veridian Connections May 24, 2018
The instructor was flexible, adjusting the course according to the students need. Very useful group communications during the exercise.
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Past participant, Qikiqtani Inuit Association May 22, 2018
Good instructor, useful handbook. She was a strong communicator.
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Past participant, Integrity Tool & Mold Inc Apr 24, 2018
Reg, was very easy to communicate with, because of his style i felt it was a good match for me by keeping my attention to listening effectively.
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Past participant, Ehealth Ontario Feb 13, 2018
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Past participant, Bruce Power LP Feb 11, 2018
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Dana Prutschi, Markham stouffville hospital Feb 8, 2018
Reg was great! The timing was well done. I expected the materials in the course to be more of a manager level. He is very personable and knowledgable
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Maya Zgrablic, Manulife Finacial / John Hancock Feb 8, 2018
Some of the materials in the book is a bit repetitive. I wish there was more time to go over some examples the course participants would be willing to share (with advance notice to think about it). Very engaging, credible and enthusiastic about the subject
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Past participant, Kinaxis Inc Dec 13, 2017
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Past Participant, Kinaxis Inc Dec 13, 2017
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Past Participant, Kinaxis Inc Dec 12, 2017
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Angie H, Kinaxis Dec 12, 2017
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Past Participant, Global Payments Canada Dec 11, 2017
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Past Participant, Seaway International Bridge Corporation Dec 10, 2017
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Past participant, MD Financial Management Oct 1, 2017
Bill was a wonderful facilitator!
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Past participant, Masco Canada Oct 1, 2017
It was very good. Maybe a few more "real life" examples to walk through - things the group experiences daily with how to handle communication responses.
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Past Participant, MD Financial Management Oct 1, 2017
Bill was a wonderful facilitator!
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Past Participant, Masco Canada Oct 1, 2017
It was very good. Maybe a few more "real life" examples to walk through - things the group experiences daily with how to handle communication responses.
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Past Participant, Honda Financial Services Sep 29, 2017
Would have liked to leave with more skills. More ideas / phrases to use in order to execute ideas developed in class. We learned why but not how. Bill was great facilitator!
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Past participant, Honda Financial Services Sep 29, 2017
Would have liked to leave with more skills. More ideas / phrases to use in order to execute ideas developed in class. We learned why but not how. Bill was great facilitator!
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Past Participant, Kinaxis Inc Sep 17, 2017
The course was delivered by an excellent lead, and the pace of the course was just right. We learned a lot of interesting techniques and facts that should help me achieve what I need in my work environment (and outside of work). Thank you. Excellent course - would recommend to my colleagues.
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Past participant, Takeda Canada Inc Aug 29, 2017
Perhaps more scenarios to work through with less time dedicated to each one, so can practice more varieties of scenarios. Also, more material around how to approach higher management level would be appreciated rather than most of materials focused on communicating with team members/ colleagues of same level Bill was a great instructor! He's very knowledgable, witty, shared lots of past experiences and stories, and is a very effective communicator.
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Past Participant, Takeda Canada Inc Aug 29, 2017
Bill was a great instructor! He's very knowledgable, witty, shared lots of past experiences and stories, and is a very effective communicator. Perhaps more scenarios to work through with less time dedicated to each one, so can practice more varieties of scenarios. Also, more material around how to approach higher management level would be appreciated rather than most of materials focused on communicating with team members/ colleagues of same level
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Past Participant, Esri Canada Aug 9, 2017
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Past participant, Health Shared Services Ontario (HSSO) (Formerly OACCAC) Aug 7, 2017
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Past Participant, Health Shared Services Ontario (HSSO) (Formerly OACCAC) Aug 7, 2017
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Past Participant, Paralucent Aug 7, 2017
We ran out of time right at the end, and had to rush through the last module (or two?) of content. There were a few times when participants spoke for a long time, sometimes on topic, sometimes not quite, and I think this contributed to the time shortage. Nevertheless, it was an excellent course, and I will be reviewing the materials going forward, especially the last bit of content that we didn't have enough time for. Thank you. Very friendly, professional, engaging and extremely enthusiastic.Overall an excellent course. I would come back to CMC for courses in the future. Also, excellent food and refreshments.
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Past participant, Canadian Institute for Health Information (CIHI) Aug 3, 2017
Bill was a great Facilitator! Engaging, upbeat & very approachable. Great delivery of course and especially like the no role playing!! Thanks Bill! Would recommend this course, some good take aways and working tools, thanks!
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Past Participant, Canadian Institute for Health Information (CIHI) Aug 3, 2017
Bill was a great Facilitator! Engaging, upbeat & very approachable. Great delivery of course and especially like the no role playing!! Thanks Bill !Would recommend this course, some good take aways and working tools, thanks!
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Past participant, Enerchem International Inc Jul 30, 2017
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Past Participant, Conexus Credit Union Jul 30, 2017
Thanks Deborah it was a great experience
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Past Participant, Enerchem International Inc Jul 30, 2017
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Past Participant, Boehringer Ingelheim Canada Ltd. Jul 30, 2017
Great course, would recommend to others.
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Past Participant, Arbor Memorial Services Inc. Jul 30, 2017
I do not feel that enough time was allotted for the course. The main purpose I was attending was at the end of the course and due to a lack of time it was rushed through at the end. Bill was fabulous made the course fun and enjoyable.Fabulous course but as stated earlier not enough time.
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Past Participant, Cancer Care Ontario (CCO) Jul 29, 2017
It was a bit rushed on Day 2 but then again we were a chatty group. Bill was one of the best course instructors (of any topic) that I have had the pleasure of spending time with. He was excellent. CMC was great - I would recommend that you suggest to your participants to bring a water bottle so that not so many plastic cups are wasted. Your receptionist/service is exceptionally pleasant. On a side note: I really appreciated Bill's flexibility and accommodation as I had a particularly hectic 2 days - I felt he understood that work happens and he didn't "mind" that I needed to step out for calls or check my email during his class. Other instructors have been very disapproving of this in the past; and it's not something I can avoid, so I appreciated not being made to feel bad about it.
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Past participant, Precision Resource Canada May 23, 2017
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Past Participant, Precision Resource Canada May 23, 2017
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Past Participant, Loblaws Inc May 23, 2017
The facilitator was not engaging at all. She reviewed the material page by page and didn't provide any additional insight, value or experience. Found her to be very monotone.I would recommend the course but not the facilitator
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Past Participant, Veridian Connections May 22, 2017
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Past Participant, Esri Canada May 20, 2017
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Past Participant, Denso Sales Canada, Inc Apr 30, 2017
I firmly believe that it was the instructor that made this course so beneficial. Many lecture based courses that I have taken in the past, I found that the instructor only projected the information to the student, in this case I found that I was apart of the lecture and more engaged overall.
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Past Participant, Canada Post Corporation Apr 25, 2017
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Past Participant, Canada Post Corporation Apr 23, 2017
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Past Participant, West Fraser Electro/Mechanical Ltd. Mar 14, 2017
Lisa was an excellent presenter
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Melanie A. Mar 14, 2017
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Past Participant, Canadian Agency for Drugs and Technologies in Health (CADTH) Mar 14, 2017
Would have liked to see concrete examples of options for how to answer, in multiple choice format to see the differences between an untactful response and a tactful response (or diplomatic). Michel is a wonderful model of how to communicate effectively and with tact and diplomacy.
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Past Participant, Royal College Of Physicians And Surgeons Of Canada Mar 14, 2017
most of the instructions for in book exercises are hard to understand what is being asked. Facilitator was GREAT! amazing, had a great time
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Past Participant, Indigenous and Northern Affairs Canada Mar 14, 2017
Excellent theory material....more role playing might be a good course addition. thanks for providing refreshments and lunch.
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Past Participant, Canadian Medical Protective Association (CMPA) Mar 13, 2017
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Past Participant, Indigenous and Northern Affairs Canada Mar 12, 2017
The reference material can be a bit more clear with activities. ie example of answers to help support input
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Past Participant, Canadian Pacific Mar 10, 2017
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Past Participant, eHealth Ontario Mar 7, 2017
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Past Participant, RioCan REIT Mar 5, 2017
I would highly recommend any course taught by Bill. He is excellent at what he does.
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Past Participant, Union of Ontario Indians Mar 5, 2017
Practical examples shared by the instructor and participants complimented the content well. Bill is a great instructor, very knowledgeable about the content and provided many examples and resources for further information.
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Past Participant, Siemens Canada Limited Dec 15, 2016
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Past Participant, Boehringer Ingelheim Canada Ltd. Dec 11, 2016
I appreciate that Peter took the time to make links to personal DISC profile patterns, Addressing strengths and linking to communication styles. Thank you for also ensuring that personal goals/expectations were met.
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Josie V. Dec 11, 2016
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Past Participant, CIBC Dec 5, 2016
The instructor Peter was very engaging and very good.
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Past Participant, Royal Building Products, a Westlake company Dec 4, 2016
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Past Participant, Warner Music Canada Dec 4, 2016
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Past Participant, Nartech Metal Products Nov 23, 2016
need more emphasis on dealing with under-performing personnel
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Past Participant, Honda Canada Nov 23, 2016
Prior to the class each attendee should have two copies of the self assessment for them to provide to two coworkers of their choice that they value their opinion/perception of them. Then in class when the attendee completes their own they can compare to see where they see themselves compared to their valued opinion peer. This way they can focus in even more during the class on areas they wish to improve on.
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Lynda C. Nov 22, 2016
I realy liked the Workbook titled 'Insight Inventory'. There are lots of great communication tools on dealing with differing work styles as to take back with me. For me, more time spent on this would have been beneficial. Please can you tell me how to order the Workbook? Laura is a most excellent presenter; she made everyone comfortable and moved effortlessly through the material. I learned some great techniques on presenting from her. A great course for those new to a management role; especially coming in from being part of a team to managing it. I believe most of the material is structured for this and would highly recommend it for anyone transitioning into a Management role. I'd like to offer a suggestion for a new course on managing virtual/distance teams. The challenges are different and as virtual teams are fairly new there is not a lot of tried and true material out there on it. On any management course I take I always check if anyone is managing a virtual team and we brainstorm as much as we can on shared issues and solutions that have worked.
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Past Participant, CPP Investment Board Nov 21, 2016
It is a useful course for me to pick up 3 things that I can apply to my work and help me to communicate better with others. One thing that I think could help the audiences to related to the materials more is to provide more real work or life examples or experiences during the class. Overall, it is a good learning experience. Thank you for putting everything together. Laura did a good job to facilitate the class discussion. She is approachable and easy to talk to.
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Past Participant, Guardian Chemical Inc. Nov 8, 2016
great experience
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Past Participant, Atlas Copco Oct 11, 2016
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Past Participant, Ombudsman for Banking Services and Investment / OBSI Oct 2, 2016
There were a number of useful elements to the course and the instructor was well-versed in the materials. I found that the content at times was somewhat basic. We did a role-play exercise of a difficult conversation at the end of the course that I found very useful. This course could be enhanced through more practical application to difficult discussions along with observations.
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Mike Sep 29, 2016
I felt I had met the instructor previously...meaning I was comfortable and at ease within an hour of arriving...one talented instructor...insightful
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Robert G. Sep 20, 2016
This was my first time attending a CMC course and I was extremely impressed. The professionalism, skill and knowledge of the facilitator was exceptional and the facility provided for the effective learning environment. The professionalism and courteousness of all the administration agents is also to be commended. I would definitely recommend CMC to anyone.
Lucie has had to be the best facilitator of any other courses I have taken.
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Past Participant, Canada Post Corporation Sep 18, 2016
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Past Participant, Canada Post Corporation Sep 18, 2016
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Instructor made the course! |
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Past Participant, Ottawa Airport Authority Sep 18, 2016
Lucie is an excellent facilitator.
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Past Participant, Canada Post Corporation Sep 17, 2016
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Past Participant, Wajax Industries Ltd., Sep 16, 2016
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Past Participant, The Regional Municipality of York (York Region) Sep 5, 2016
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Past Participant, Canadian Nuclear Laboratories/Atomic Energy of Canada - AECL Jun 14, 2016
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Michael B. Jun 14, 2016
Excellent course professor Michel that brought a lot of personal insight and examples to the table. Very engaging and well done class. However, content was too long for the 2-day course. Did not complete the entire material on time.
One of the best training Facilitators I have ever had the pleasure of hearing. Clear, concise, relevant examples provided.
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Past Participant, Hubbell Canada May 19, 2016
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Past Participant, Stoney Creek Community Homes Apr 17, 2016
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Past Participant, Esri Canada Apr 17, 2016
The course was exceptional, I consider that it is more of a workshop than just a course and this is what I greatly appreciated about it.
This was a very positive experience. I was fortunate as well because the other participants were positive, pleasant and engaging as well, it made the course also more interesting and beneficial.
Ann was incredible. She was very skilled at answering questions and situations in the moment and giving them their due time while being mindful of the time we had to cover all areas.
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Tanya D. Apr 17, 2016
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Marcari Apr 17, 2016
It was very rewarding the instructor was keeping me engaged. Looking forward to another one
We all liked her style
Give the instructor a 10
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Past Participant, eHealth Ontario Mar 30, 2016
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Past Participant, Stoney Creek Community Homes Mar 29, 2016
Ann was terrific and we had a very engaged group of Participants
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Past Participant, CPP Investment Board Mar 29, 2016
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Past Participant, R.W. Gibson Consulting Services Mar 6, 2016
The facilitator was very well prepared and engaging. Knowledgeable and kept the class interacting. The smaller class size was a pleasant surprise.
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Emil G. Mar 6, 2016
The on site experience of exchanging real world examples provided to be an invaluable learning tool. The fact that I was able to exchange views and share experiences with unbiased people gave that edge for this course that I value the most.
Some video material used in this course was from the late 80's , could have used more recent ones, although the message was there.
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Brad P. Mar 5, 2016
The facilitator was amazing with the dynamics of the class, delivered the content of the course in an outstanding way. Thank you Tara
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Past Participant, Clarion Medical Technologies Nov 16, 2015
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Sarah S. Nov 13, 2015
Reg is a very talented teacher! He kept the class engaged the whole time, with very relevant stories, and examples to connect to the material being taught.
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Past Participant, Ontario Lottery and Gaming (OLG) Nov 13, 2015
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Julie M. Nov 12, 2015
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Past Participant, Cimpress Windsor Corporation (Formerly Vistaprint) Nov 8, 2015
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Past Participant, TheMIGroup Nov 5, 2015
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Past Participant, FINTRAC Sep 30, 2015
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Past Participant, Export Development Canada (EDC) Sep 27, 2015
I expected to work on a personal action plan to communicate with diplomacy, tack and credibility. This activity was left to do on our own.
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Jason N. Sep 27, 2015
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Past Participant, CIBC Sep 20, 2015
Great course and would recommend it for all People Managers. She kept the class engaged at all times, make learning the materials fun and was able to bring real life experiences to the class.
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Past Participant, Southwire Canada Co Sep 13, 2015
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Past Participant, CIBC Sep 13, 2015
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Past Participant, CIBC Sep 13, 2015
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Adrienne W. Sep 13, 2015
A practical approach on diplomacy tactics. Very useful at work place. Facilitator (Salima) was an effective communicator and easy to understand.
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Past Participant, CPP Investment Board Sep 13, 2015
The course was engaging - exercises useful and provided useful methods to communicate with confidence, diplomacy and tact. Salima used current examples and encouraged/assisted participants to think how to improve their current situations and achieve their objectives. Thereby making this an engaging and beneficial course
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Past Participant, Independent Electricity System Operator (IESO) Sep 13, 2015
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Past Participant, CIBC Sep 12, 2015
I was very impressed with the facilitator's performance
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Past Participant, CIBC Sep 10, 2015
Salima is an excellent instructor Salima is an excellent facilitator
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Past Participant, Independent Electricity System Operator (IESO) Jul 22, 2015
Felt more like a group theorpy session but that was probably due to the students that were in the course and not the course or teacher
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Past Participant, CIBC - Toronto Jul 22, 2015
The activities and exercises really needed a foundation in the sense that we were asked to ask each other how to be diplomatic, tactful and credible. Well, nobody knows that which is essentially the reason to attend this course. What would have worked is before the worskhop to read material offline and then be actually taught how to do these things. Again people came to the course to learn because they knew nothing of the specific areas and yet you are asking those same people to evaluate each other. this would be so misguided and not an authority to discuss these subjects. The intent of the course was not served. Its not about the facilatator but rather the material itself and the format used. disucssions among people who have no knowledge about the subject!! Wow what sort of a course is this...discussions should occur after a knowledge base has been established otherwise there is no credibility in what the students are discussing.
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Past Participant, Independent Electricity System Operator (IESO) Jul 22, 2015
Felt more like a group theorpy session but that was probably due to the students that were in the course and not the course or teacher
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Past Participant, CIBC - Toronto Jul 22, 2015
the activities and exercises really needed a foundation in the sense that we were asked to ask each other how to be diplomatic , tactful and credible. Well, nobody knows that which is essentially the reason to attend this course. What would have worked is before the worskhop to read material offline and then be actually taught how to do these things. Again people came to the course to learn because they knew nothing of the specific areas and yet you are asking those same people to evaluate each other. this would be so misguided and not an authority to discuss these subjects. the intent of the course was not served.its not about the facilatator but rather the material itself and the format used. disucssions among people who have no knowledge about the subject!! wow what sort of a course is this...discussions should occur after a knowledge base has been established otherwise there is no credibility in what the students are discussing.
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Jianguo (Paul) L. Jul 21, 2015
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Godson O., Jul 21, 2015
Educating and an opportunity to play roll past events and potential scenarios. Knowledgeable and patient in ensuring that the subject matter is exhaustively discussed and or explained.
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Past Participant, CIBC - Toronto Jul 21, 2015
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Past Participant, DBRS Limited Jul 21, 2015
The course was lightweight on Diplomacy and Tact. I think it is mislabelled somewhat. As a general communications skills course, it is fine.
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Past Participant, Ontario Science Centre (OSC) Jul 21, 2015
I felt the course did not address real life situations.
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Past Participant Jun 8, 2015
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Past Participant, Ontario Ministry of Education Jun 8, 2015
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Past Participant Jun 7, 2015
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Julie F Jun 7, 2015
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Past Participant Jun 7, 2015
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Tim H. Jun 7, 2015
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Past Participant Jun 7, 2015
Lucie Chatrand is a great facilitator/instructor. Very knowledgeable and engaging.
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Past Participant, Canadian Payments Association Jun 7, 2015
The instructor was excellent in addressing all the questions, issues that participants have had during the course.
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Julie F. Jun 7, 2015
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Past Participant, High Liner Foods Jun 7, 2015
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Tim H. Jun 7, 2015
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Past Participant, Canadian Blood Services Jun 7, 2015
Lucie is a great facilitator/instructor. Very knowledgeable and engaging.
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Past Participant Jun 2, 2015
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Past Participant Jun 2, 2015
Enjoy the group discussion and sharing.
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Past Participant, CIBC - Toronto Jun 2, 2015
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Past Participant, CIBC - Toronto Jun 2, 2015
Enjoy the group discussion and sharing.
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Past Participant May 31, 2015
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Past Participant May 31, 2015
Content was good and facilitator was good at communicating. Was a challenge to stay on topic given opinions (tangents) of classmates. This detracted a little from the overall experience.
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Past Participant, CIBC - Toronto May 31, 2015
Content was good and facilitator was good at communicating. Was a challenge to stay on topic given
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Past Participant, CIBC - Toronto May 31, 2015
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Past Participant May 30, 2015
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Past Participant, CIBC Mar 25, 2015
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Karen M. Mar 24, 2015
Great group/ cross section of people, alot of dynamic conversation, relatable stories and Anne kept us on track and also added such great value with her own knowledge and expertise Anne was personable, relatable, very knowledgeable, great humour and also able to support and suggest things as we were in discussions on topics
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Brad C. Mar 24, 2015
Fantastic course and facilitator. Also, the food was excellent. I have already started to use the tools I've learned in the course. Thank you, Brad She was terrific and easy to understand.
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Radha S., Mar 24, 2015
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Past Participant, Bank of Montreal Mar 24, 2015
The facilitator was great - engaging and fantastic at bring conversations back to course concepts. The second day felt a little "fluffy" in content and I feel it could have been condensed a bit. Personally I hate role playing so I'm happy that was kept to a minimum.
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Past Participant, AP Plasman Inc. Mar 24, 2015
This course will help me in my job as it taught me what I may have been doing wrong and I will be able to apply lessons learned in real life. Ann was very good! The days went by quickly because she made it easy to learn and understand.
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Sarasa R. Mar 23, 2015
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Rakesh V. Mar 23, 2015
The course content was good and the way Instructor delivered is awesome. Her way of delivering the lecture is excellent.
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Past Participant, Dairy Farmers of Canada Mar 23, 2015
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Past Participant, Canadian Agency for Drugs and Technologies in Health (CADTH) Mar 12, 2015
I enjoyed this course and found it highly relevant and useful for my needs, and Lucie is an excellent coach. I think it has already made a difference at my work. Lucie is very engaging, passionate, and approachable. She took the time to answer my specific questions and had some great suggestions. I would recommend her to others.
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Manon L. Mar 12, 2015
This was an excellent course and was a real eye opener for me!!Lucie was FANTASTIC!!! I loved her
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Sandra D. Mar 10, 2015
Instructor was wonderful. I would like to have better tool set (not a number of various techniques) to help and techniques for maintaining them - we need reminders sometimes to keep it goingInstructor was patient and allowed everyone in the class to speak
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Past Participant, Dairy Farmers of Canada Mar 10, 2015
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Steve D. Mar 9, 2015
Should be 3 days
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Past Participant, Electrical Safety Authority (ESA) - Gov of Ont DAA Feb 24, 2015
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Past Participant, Electrical Safety Authority (ESA) - Gov of Ont DAA Feb 24, 2015
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Past Participant, Plex Pack Feb 24, 2015
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Past Participant, Nexans Canada Inc Feb 24, 2015
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Past Participant, Jan 27, 2015
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Svetlana B. Jan 22, 2015
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Kerry T. Jan 20, 2015
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Past Participant, Enbridge Jan 20, 2015
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Kristian K. Jan 20, 2015
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Past Participant, Jan 19, 2015
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Past Participant, EnerCare Inc. Dec 30, 2014
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Past Participant, Dec 21, 2014
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Past Participant, CIC Dec 15, 2014
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Past Participant, Dec 14, 2014
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Past Participant, Dec 12, 2014
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Martin C. Nov 23, 2014
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Past Participant, Manulife Financial Nov 22, 2014
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Past Participant, TEPCA Nov 16, 2014
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Past Participant, Sun Life Financial Oct 22, 2014
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Kevin S. Oct 21, 2014
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Michel F. Oct 21, 2014
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Past Participant, CMRTO Oct 21, 2014
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Elena B. Oct 21, 2014
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Past Participant, AB Sciex Oct 21, 2014
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Susanne M. Oct 21, 2014
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Past Participant, Brookfield Properties Ltd. Oct 19, 2014
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Kevin S. Oct 1, 2014
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Past Participant, CIBC Sep 28, 2014
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Past Participant, New Gold Inc. Sep 28, 2014
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Terrina H. Sep 28, 2014
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Past Participant, CIBC Jul 15, 2014
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Asif M. Jul 13, 2014
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Neil B. Jul 13, 2014
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Olga B. Jul 13, 2014
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Past Participant, Manulife Jul 13, 2014
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Steven L. Jul 13, 2014
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Past Participant, IDEXX Reference Labs Jul 12, 2014
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Past Participant Jun 8, 2014
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Past Participant Jun 1, 2014
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Sabrina W. Jun 1, 2014
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John L. May 29, 2014
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Past Participant May 29, 2014
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Past Participant, Manulife May 29, 2014
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Andrew H. Apr 20, 2014
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Past Participant Apr 20, 2014
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Past Participant Apr 20, 2014
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Lee S. Mar 12, 2014
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Past Participant Mar 12, 2014
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Past Participant, Honda Financial Services Mar 11, 2014
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Johanna D. Mar 5, 2014
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Past Participant Mar 5, 2014
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Past Participant Mar 5, 2014
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Past Participant Mar 5, 2014
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Past Participant, Manulife Mar 5, 2014
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Past Participant, Ontario Teachers' Pension Plan Mar 2, 2014
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Past Participant, Magellan Aerospace - Haley Mar 1, 2014
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Cathy Z. Dec 17, 2013
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Bernadette B. Dec 15, 2013
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Past Participant Dec 15, 2013
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Past Participant, OCHC Dec 15, 2013
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Past Participant, NOVA Chemicals Dec 11, 2013
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Past Participant, Sun Chemical Dec 9, 2013
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Past Participant Dec 1, 2013
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Past Participant Dec 1, 2013
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Past Participant, GBC Nov 29, 2013
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Past Participant, DCC Oct 2, 2013
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Past Participant, Mattamy Homes Sep 29, 2013
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Past Participant, scotiabank Sep 29, 2013
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Past Participant Aug 26, 2013
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Past Participant, Lyreco Aug 25, 2013
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Darlene R. Jul 21, 2013
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Matt C. Jun 25, 2013
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Antonia P. Apr 21, 2013
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Ryck B. Apr 21, 2013
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Past Participant, UHN Apr 2, 2013
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iara r. Apr 1, 2013
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Kenneth P. Mar 27, 2013
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Past Participant Mar 13, 2013
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Kevin H. Mar 11, 2013
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Mihaela S. Mar 10, 2013
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Past Participant Mar 10, 2013
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Past Participant Mar 8, 2013
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Past Participant Feb 4, 2013
