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Management Skills for Administrative Professionals (Live Online)

With tighter budgets and staff reductions, you have even more responsibilities than before.
 
Chances are you don’t have time to get away to acquire the skills you need to face new challenges with confidence. This Live Online seminar lets you do just that. Build your managerial skills, discuss pressing problems and brainstorm solutions by interacting with other attendees and your course leader via chat panels and VoIP—right from your desktop.
 
 
 

Learn More


Upcoming Sessions

Date City Times Course# 62294
  • Jul 11, 2017
    - Jul 20, 2017
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart
  • Nov 28, 2017
    - Dec 7, 2017
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart

Do you need a different date or location? We offer Courses On Request.


Course Details

What You Will Learn

LESSON 1
Taking the Role of Mission Control
  • Empowering yourself to achieve growth
  • Discovering change-mastery skills
  • Blending Leadership and Management Skills
  • Creating a blueprint for leading change with and through others
  • Handling resistance to change from others
LESSON 2
Fine-tuning Your Team Skills
  • Accommodating diverse team-player skill sets
  • Increasing administrative effectiveness to meet priorities
  • Controlling Your Workday
  • Plan projects using The SMART Method
  • Managing your workload
LESSON 3
Communicating Professionally
  • Managing verbal and nonverbal behaviors
  • Building mutual respect and trust with others
  • Listening Effectively
  • Strengthening your active listening skills
  • Managing your emotions and detaching from others’ emotions
LESSON 4
Dealing Productively with Conflict
  • Choosing the appropriate method to handle conflict
  • Mastering five techniques for dealing with difficult people
  • Value-Added Management Skills
  • Demonstrating best-practice tools in team interactions
  • Giving and receiving feedback to colleagues

How You Will Benefit

  • Juggle multiple responsibilities
  • Learn better ways to think on your feet with powerful techniques
  • Create win-win solutions that leave everyone feeling positive
  • Become a strategic partner to your boss
  • Understand different team player styles for more effective collaboration
  • Control your time and workload with advanced time-management skills

Additional Details

Four 3-hour sessions run over a 2 week period (Tuesday and Thursday in 2 consecutive weeks). 

Live Online courses are delivered in partnership with the American Management Association.

These courses offer the high-calibre faculty and quality content that Canadian Management Centre is known for, but in a live online format— delivered in easy-to-manage lesson installments that won’t disrupt your work week. Learn new skills, sharpen existing ones and enhance your career journey!

  • Interactive, instructor-led course in a user-friendly platform
  • Talk and text with faculty and peers via chat and VoIP
  • Share files and work in breakout group activities
  • Access live, 24/7 customer support throughout your AMA learning experience
  • Lessons are divided into manageable 3-hour blocks

Fee

  • $1,900 Member         
  • $2,100 non Member

Become a Member and save