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Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure (Live Online)

Master the challenges of an expanding workload and perpetual change!

From the convenience of your desktop, you can acquire fast, easy-to-use tools and techniques to manage unproductive confusion and disorder and transform them into controllable challenges. The four Live-Online lessons give you immediate opportunity to apply your knowledge so you can adjust your priorities and demands with less stress and greater clarity.

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Upcoming Sessions

Date City Times Course# 62261
  • Aug 14, 2017
    - Aug 23, 2017
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart
  • Oct 16, 2017
    - Oct 25, 2017
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart
  • Nov 27, 2017
    - Dec 6, 2017
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart
  • Jan 29, 2018
    - Feb 7, 2018
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart

Do you need a different date or location? We offer Courses On Request.

Course Details

What You Will Learn

Lesson 1
Welcome to Chaos; Problem Solving
  • Identifying the real/root cause of a problem or issue
  • Choosing a tool to address chaos
Lesson 2
Priority Planning and Decision Making
  • Analyzing four aspects of a situation to determine priorities
  • Closing the gap between the current problem and the desired solution
  • Using the priority matrix to determine activities to support your decision
Lesson 3
Planning Daily Work
  • Establishing a daily plan for completion of the most important priorities
  • Accurately estimating how long it takes to do things
  • Differentiating between necessary vs. unnecessary interruptions
Lesson 4
Communication Skills for Managing Chaos
  • Responding assertively and strategically when priorities shift or conflict
  • Developing an “I” statement to use when presented with a difficult situation
  • Choosing and practicing language to positively influence others
  • Assertively communicating with your manager while maintaining a respectful relationship
  • Completing a task despite changes, interruptions and chaos

How You Will Benefit

  • Reduce, clarify and eliminate chaos within your control
  • Identify, analyze and determine priority of your workday
  • Use a daily action plan to allocate time and energy
  • Remain focused and act more decisively when priorities shift
  • Become more assertive and strategic in your communication
  • Manage interruptions and conflicts with greater ease
  • Utilize the right tools to balance and manage tough choices

Additional Details

Four 3-hour sessions run over a 2 week period (Monday and Wednesday in 2 consecutive weeks). 

Live Online courses are delivered in partnership with the American Management Association.

These courses offer the high-calibre faculty and quality content that Canadian Management Centre is known for, but in a live online format— delivered in easy-to-manage lesson installments that won’t disrupt your work week. Learn new skills, sharpen existing ones and enhance your career journey!

  • Interactive, instructor-led course in a user-friendly platform
  • Talk and text with faculty and peers via chat and VoIP
  • Share files and work in breakout group activities
  • Access live, 24/7 customer support throughout your AMA learning experience
  • Lessons are divided into manageable 3-hour blocks


  • $1,900 Member         
  • $2,200 non Member

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Who Should Attend

Anyone facing shifting priorities, expanding, workloads, tight deadlines, organizational restructuring, multiple projects or increased uncertainty.