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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  Thank you John for sharing your knowledge, experiences and allowing us to share ours. Invaluable experience!  "

    Paolo Tuscano
    Canada Post Corporation

  • "  Very useful, great examples and scenarios. Best seminar I have attended!  "

  • "  The instructor was upbeat, knowledgeable and flexible with the content.  "

  • "  I enjoyed the interaction. It was a very good opportunity to exchange on the different subject that we touched.  "

  • "  The exercises were terrific. I am going to see if our teams are forming, storming, norming or performing. I am also going to look at the DiSC exercise we did to see if there are things I can do to perform more effectively with others.  "

  • "  I appreciated the level of experience the speaker has. He shared relevant real life examples to support the material being taught.  "

  • "  The course was interactive, informative and helpful in all aspects.  "

  • "  I liked the fact that we were a small group and were able to share experiences, ideas and examples from our specific companies.  "

  • "  The course was very informative and easy to understand.  "

  • "  This was a learning milestone in my career!  "

    Carrie Wilemsen
    Gibson Energy Ltd