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Emotional Intelligence: Techniques to Increase Team Engagement & Results
Canadian Management Centre
Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.
Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.
Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.
" Thank you so much. I walked away with more than I expected. "
Atomic Energy of Canada Ltd.
" I liked the opportunity to interact with other project managers. "
" The material was very appropriate and in-line with my previous training. I really enjoyed the section on dealing with conflict and the self-evaluations. "
" The course was very informative and easy to understand. "
" I enjoyed how the facilitator adapted the course to the needs of participants while still achieving the objectives. "
" Harry Mingail is a very good instructor. He made the course an enjoyable experience by keeping people involved with the discussion. Though the course material could be very dry without a good instructor, Harry made it an enjoyable learning experience. "
" Rob was very knowledgeable about the subject. His knowledge allowed him to go into detail on many of the topics. "
" We are very pleased with CMC’s willingness and ability to understand our business and create solutions to help us build on our successes - CMC has become a trusted advisor for our training and development needs and has assisted us in developing continuous learning options for our leaders to support relevant and engaging classroom programs. "
R.G. (Rick) Luciani
Vice President, Human Resources & Administration
" This course worked well for me as a new buyer. "
" Peter, you have a tremendous ability to reach people. "