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Emotional Intelligence: Techniques to Increase Team Engagement & Results
Canadian Management Centre
Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.
Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.
Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.
" Excellent, dynamic speaker; well qualified & personable. "
" This course worked well for me as a new buyer. "
" The course was very informative and easy to understand. "
" Way more interesting/informative than I expected "
" I appreciate the amount of information I can immediately put to use in the workplace. "
" Thank you for a great speaker! Very enjoyable. "
" Susan Diamond is great! I would not change anything in the way she delivered the seminar. I would attend Susan's seminars again! "
Workplace Safety & Insurance
" Significantly exceeded my expectations. By far the best Unit have taken so far (I,II,III). "
" Extremely valuable, the seminar exceeded my expectations. "
" Jim was a great facilitator and kept the energy level high. The course was fast-moving and applicable. "