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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  The instructor was very knowledgeable and provided information that could be put to use immediately. Also, questions were answered in a direct manner, with assistance from the group.  "

  • "  Peter, you have a tremendous ability to reach people.  "

  • "  I felt confident before the course and now I feel even much better while knowing the recipe and the rationale of the win-win negotiation parties.  "

  • "  Amazing instructor -- knowledgeable, capture attention, able to gently push people in right direction. I very much enjoyed Janelle's sense of humour.  "

    Marijke Wortman
    Teekay Shipping

  • "  The exercises were terrific. I am going to see if our teams are forming, storming, norming or performing. I am also going to look at the DiSC exercise we did to see if there are things I can do to perform more effectively with others.  "

  • "  I liked that the course size was small. This allowed for us to build relationships during the time we were together.  "

  • "  I liked how the theory tied in well with practical experience. I was able to take away many tools to implement at work.  "

  • "  I enjoyed the group environment and interaction with other attendees. It made the course more enjoyable and helped to illustrate the different types of people.  "

  • "  There was lots of interaction. The small group allowed more time for in depth discussions.  "

  • "  I liked the small group setting, friendly atmosphere, and that all participants came from a different field of work and shared their experiences with the group.  "