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Emotional Intelligence: Techniques to Increase Team Engagement & Results
Canadian Management Centre
Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.
Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.
Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.
" The course was very well detailed. The interaction with the facilitator regarding actual business plan activities and challenges was excellent. "
" The course had a dynamic presenter, appropriate class size and venue, and broad topic coverage. "
" Excellent subject knowledge & depth, very clear & methodical, and excellent mentor. "
" he fact that there were eight participants in the seminar was great because it made it more interactive with more opportunities to participate or ask questions. I also like the exercises we worked on. "
" Significantly exceeded my expectations. By far the best Unit have taken so far (I,II,III). "
" Most importantly, the course gave an overview of the role project management has within an organization. It provided ideas of how to breakdown a project into bite-sized steps. "
" I enjoyed the instructor, who was very knowledgeable and realistic. "
" The course covered a vast range of topics. This was beneficial as it provided a good overview of product management. "
" Lucie was an excellent instructor: she certainly knows her stuff. Lucie was able to interact with the group and enabled me to attain a level of confidence that wasn´t in me before. "
" I thought the course was very interesting and the flow was very comfortable. "