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Emotional Intelligence: Techniques to Increase Team Engagement & Results
Canadian Management Centre
Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.
Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.
Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.
" The course was interactive, informative and helpful in all aspects. "
" The personalized involvement by the course leader made the learning relevant to the real world. "
" I liked the fact that we were a small group and were able to share experiences, ideas and examples from our specific companies. "
" I liked being able to apply the knowledge gained to real examples during the course. "
" Way more interesting/informative than I expected "
" I have learned how to be effective at leading my first meeting with my staff: communication, motivation and decision-making. "
" Rob was a very experienced instructor for detailed project management with hands-on knowledge for the PMP exam. "
" There was lots of interaction. The small group allowed more time for in depth discussions. "
" Simply put – Excellent "
ISC – Information Services Corporation
" Instructor Peter Taylor was outstanding as he led this class. The small group of five led to some very interesting conversation as the course progressed. It also enabled trust to develop quickly and therefore a more open and honest environment. The subject matter of the course was fascinating! "