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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  Most importantly, the course gave an overview of the role project management has within an organization. It provided ideas of how to breakdown a project into bite-sized steps.  "

  • "  The training was excellent; far more than I expected in terms of amount of information covered and the depth in which we were able to get into some of the topics.  "

    Sean De Vries
    Panasonic Canada

  • "  Lucie was an excellent instructor: she certainly knows her stuff. Lucie was able to interact with the group and enabled me to attain a level of confidence that wasn´t in me before.  "

  • "  Thank you John for sharing your knowledge, experiences and allowing us to share ours. Invaluable experience!  "

    Paolo Tuscano
    Canada Post Corporation

  • "  The course was very well detailed. The interaction with the facilitator regarding actual business plan activities and challenges was excellent.  "

  • "  The exercises were terrific. I am going to see if our teams are forming, storming, norming or performing. I am also going to look at the DiSC exercise we did to see if there are things I can do to perform more effectively with others.  "

  • "  Very practical & timely course – Great instructor!  "

    Wendy Watson
    Point Inc.

  • "  I like the course binder, as it provides background knowledge and will serve as a reference for the future.  "

  • "  I liked how the theory tied in well with practical experience. I was able to take away many tools to implement at work.  "

  • "  It was a small group, which made it more of a coaching and mentoring environment, enabling the participants to readily apply the new techniques and concepts to their own environments.  "