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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  I enjoyed the group environment and interaction with other attendees. It made the course more enjoyable and helped to illustrate the different types of people.  "

  • "  I liked that the course size was small. This allowed for us to build relationships during the time we were together.  "

  • "  Thank you so much. I walked away with more than I expected.  "

    Giulio Manni
    Atomic Energy of Canada Ltd.

  • Michael Lai

  • "  Come to the course with expectations of what you want to learn and specific questions and you will come away with a high degree of satisfaction. The more you get involved in the course material, with the instructors and participants, the more you will get out of the course.  "

    Dan McKinnon
    Vice President, Engineering
    NuVista Engery Ltd

  • "  This was a learning milestone in my career!  "

    Carrie Wilemsen
    Gibson Energy Ltd

  • "  I enjoyed the speaker. Susan was organized and spoke well. The course will help me control my workload by using the task bar. I am excited about using it.  "

  • "  I found the course interesting and progressive in its approach to explaining a fairly dry topic.  "

  • "  Jim was a great facilitator and kept the energy level high. The course was fast-moving and applicable.  "

  • "  I like how the instructor related real stories and situations to the material being taught.  "