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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  There was a consistent effort to apply theory to real life.  "

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  • "  The small size of the group allowed us to move through material quickly and still have good discussions.  "

  • "  Thank you for a great learning experience. I found that some of what was learned is good to get my private life organized as well. Thanks.  "

  • "  I liked the opportunity to interact with other project managers.  "

  • "  It has met and exceeded my expectation and for a new manager. This course was great.  "

  • "  I was very focused all three days as the program suited our environment very much.  "

  • "  I appreciate the amount of information I can immediately put to use in the workplace.  "

  • "  I liked how the theory tied in well with practical experience. I was able to take away many tools to implement at work.  "

  • "  It was a small group, which made it more of a coaching and mentoring environment, enabling the participants to readily apply the new techniques and concepts to their own environments.  "