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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  I liked the small group setting, friendly atmosphere, and that all participants came from a different field of work and shared their experiences with the group.  "

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  • "  I appreciate the amount of information I can immediately put to use in the workplace.  "

  • "  I liked how the theory tied in well with practical experience. I was able to take away many tools to implement at work.  "

  • "  The amount of integration was a bonus - it keeps attention heightened. I also found the atmosphere to be very welcoming. Susan is a great instructor.  "

  • "  There was lots of interaction. The small group allowed more time for in depth discussions.  "

  • "  Way more interesting/informative than I expected  "

  • "  Thank you for a great learning experience. I found that some of what was learned is good to get my private life organized as well. Thanks.  "

  • "  The small size of the group allowed us to move through material quickly and still have good discussions.  "

  • "  I liked being able to apply the knowledge gained to real examples during the course.  "