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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  I thought the course was very interesting and the flow was very comfortable.  "

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  • "  I liked the outline of the course. I wanted to learn how to write a marketing plan, and that was covered in detail.  "

  • "  he fact that there were eight participants in the seminar was great because it made it more interactive with more opportunities to participate or ask questions. I also like the exercises we worked on.  "

  • "  I liked being able to apply the knowledge gained to real examples during the course.  "

  • "  Thank you for a great learning experience. I found that some of what was learned is good to get my private life organized as well. Thanks.  "

  • "  The instructor was upbeat, knowledgeable and flexible with the content.  "

  • "  Basics were covered in a number of categories. I learned things that would have taken me years to discover or realize on the job.  "

  • "  Lots of practical examples - knowledgable resource  "

  • "  I liked the focus on practical examples of the lessons taught, as well as opportunities to practice the tools in teams. This allowed us to better understand, and obviously practice what we were learning, on work based examples. Therefore we learned and got some preliminary work done.  "