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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  The course was highly interactive. Everybody was engaged and involved. It also addressed many real world situations.  "

  • "  I enjoyed the interaction between participants and the willingness of Jim to discuss items until we were all in the loop.  "

  • "  What I liked most about this course was the instructor because she made what can potentially be perceived as "fluffy" material very interesting by way of how she delivered the material. She used good examples and due to her vast experience in the field (and in delivering such courses, I'm sure) she was able to spontaneously come up with good suggestions as to how to handle specific situations the class questioned her on.  "

  • "  Thank you for a great speaker! Very enjoyable.  "

  • "  The course offered very useful knowledge that I can apply to my company right away.  "

  • "  Knowledgeable. Excellent relationship with students.  "

  • Debbie Dockray

  • "  This course worked well for me as a new buyer.  "

  • "  Course material was very organized and easy to read. It will be a good resource in the future. The course leader was very knowledgeable and personable.  "

  • "  Very good course, strongly recommend to others  "

    Wayne Adams
    ISC – Information Services Corporation