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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.


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  • "  Amazing instructor -- knowledgeable, capture attention, able to gently push people in right direction. I very much enjoyed Janelle's sense of humour.  "

    Marijke Wortman
    Teekay Shipping

  • "  Excellent, dynamic speaker; well qualified & personable.  "

  • "  I enjoyed the group environment and interaction with other attendees. It made the course more enjoyable and helped to illustrate the different types of people.  "

  • "  The Instructor was great with real life experiences. The course offered good information and concepts that I can take home and use immediately.  "

  • "  Gives me ideas/strategies to apply to real life, not just text book (school).  "

    Laurie Carstensen
    Panago Pizza Inc.

  • "  The course offered very useful knowledge that I can apply to my company right away.  "

  • "  Instructor Peter Taylor was outstanding as he led this class. The small group of five led to some very interesting conversation as the course progressed. It also enabled trust to develop quickly and therefore a more open and honest environment. The subject matter of the course was fascinating!  "

  • "  I liked the outline of the course. I wanted to learn how to write a marketing plan, and that was covered in detail.  "

  • "  An exceptional course. The course was very well coordinated. The social activities were well placed during the week to help facilitate networking ...  "

    Ken Budzak
    ISC - Information Services Corporation

  • "  I thought the course was very interesting and the flow was very comfortable.  "