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Emotional Intelligence: Techniques to Increase Team Engagement & Results
Canadian Management Centre
Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.
Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.
Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.
" Excellent, dynamic speaker; well qualified & personable. "
" I liked the fact that Harry covered not just the hard skills, but also the soft skills. He showed a real interest and went out of his way to help us learn. "
" The course was very well detailed. The interaction with the facilitator regarding actual business plan activities and challenges was excellent. "
" I enjoyed the hands-on case scenarios and the sharing of information with the other participants. "
" We were able to work on projects we are currently working on back at the office. This made the training more relevant. "
" I thought that we had a perfect size for a course such as this. There were twelve in attendance, and it made for a very good rapport with one another. "
" Most importantly, the course gave an overview of the role project management has within an organization. It provided ideas of how to breakdown a project into bite-sized steps. "
" I liked the small group setting, friendly atmosphere, and that all participants came from a different field of work and shared their experiences with the group. "
" Harry Mingail is a very good instructor. He made the course an enjoyable experience by keeping people involved with the discussion. Though the course material could be very dry without a good instructor, Harry made it an enjoyable learning experience. "
" I enjoyed the instructor, who was very knowledgeable and realistic. "