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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  Excellent, very participative group, good techniques & learning.  "

    David Fitzke
    Delta Dental Plan Michigan

  • Michael Lai

  • "  The course offered very useful knowledge that I can apply to my company right away.  "

  • "  Thank you for a great learning experience. I found that some of what was learned is good to get my private life organized as well. Thanks.  "

  • "  We were able to work on projects we are currently working on back at the office. This made the training more relevant.  "

  • "  The course information was very well organized. It was nice to have a variety of participants with a range of different issues.  "

  • "  Excellent, dynamic speaker; well qualified & personable.  "

  • "  Lucie was an excellent instructor: she certainly knows her stuff. Lucie was able to interact with the group and enabled me to attain a level of confidence that wasn´t in me before.  "

  • "  I enjoyed the pace, the knowledge and the background of the instructor and the fact that he shared his experiences. The size of the group was small. Also, the course helped identify where the gaps are in our succession planning program.  "

  • Anthony Sabanal
    Director of Interactive Solutions
    St. Joseph Communications