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Emotional Intelligence: Techniques to Increase Team Engagement & Results
Canadian Management Centre
Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.
Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.
Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.
" It was a small group, which made it more of a coaching and mentoring environment, enabling the participants to readily apply the new techniques and concepts to their own environments. "
" The course was very informative and easy to understand. "
" Lucie was an excellent instructor: she certainly knows her stuff. Lucie was able to interact with the group and enabled me to attain a level of confidence that wasn´t in me before. "
" Networking with other financial professionals provided valuable information and insight into specific issues and suggested resolutions. In addition, information on web sites and other information resources was helpful. "
" It has met and exceeded my expectation and for a new manager. This course was great. "
" This course worked well for me as a new buyer. "
" Lucie was a dynamic speaker and made the course materials relevant to my job. "
" The training was excellent; far more than I expected in terms of amount of information covered and the depth in which we were able to get into some of the topics. "
Sean De Vries
" I liked the outline of the course. I wanted to learn how to write a marketing plan, and that was covered in detail. "
" Significantly exceeded my expectations. By far the best Unit have taken so far (I,II,III). "