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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  I like the course binder, as it provides background knowledge and will serve as a reference for the future.  "

  • "  Thank you for a great speaker! Very enjoyable.  "

  • "  Networking with other financial professionals provided valuable information and insight into specific issues and suggested resolutions. In addition, information on web sites and other information resources was helpful.  "

  • "  Very good course, strongly recommend to others  "

    Wayne Adams
    ISC – Information Services Corporation

  • "  Very useful, great examples and scenarios. Best seminar I have attended!  "

  • "  The course was interactive, informative and helpful in all aspects.  "

  • "  John – you will be remembered! Excellent interactive learning, audio visuals, content knowledge, presentation!  "

    Deborah Shannon
    Shannon Communications

  • "  I thought that we had a perfect size for a course such as this. There were twelve in attendance, and it made for a very good rapport with one another.  "

  • "  The Instructor was great with real life experiences. The course offered good information and concepts that I can take home and use immediately.  "

  • "  The small size of the group allowed us to move through material quickly and still have good discussions.  "