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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.


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  • "  I felt that the topics that were covered were extremely helpful because I would be able to apply these skills immediately.  "

  • "  The personalized involvement by the course leader made the learning relevant to the real world.  "

  • "  I learned how to better apply my leadership skills and to improve my managerial skills  "

  • "  The training was excellent; far more than I expected in terms of amount of information covered and the depth in which we were able to get into some of the topics.  "

    Sean De Vries
    Panasonic Canada

  • "  Thank you John for sharing your knowledge, experiences and allowing us to share ours. Invaluable experience!  "

    Paolo Tuscano
    Canada Post Corporation

  • "  There was a consistent effort to apply theory to real life.  "

  • "  he fact that there were eight participants in the seminar was great because it made it more interactive with more opportunities to participate or ask questions. I also like the exercises we worked on.  "

  • Christel McFatridge

  • "  I liked the outline of the course. I wanted to learn how to write a marketing plan, and that was covered in detail.  "

  • "  The small size of the group allowed us to move through material quickly and still have good discussions.  "