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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  Very good course, strongly recommend to others  "

    Wayne Adams
    ISC – Information Services Corporation

  • "  I enjoyed the speaker. Susan was organized and spoke well. The course will help me control my workload by using the task bar. I am excited about using it.  "

  • "  Gives me ideas/strategies to apply to real life, not just text book (school).  "

    Laurie Carstensen
    Panago Pizza Inc.

  • "  The course offered a clear and concise approach to the presentation and support material - very focused.  "

  • "  There was lots of interaction. The small group allowed more time for in depth discussions.  "

  • "  I thought the course was very interesting and the flow was very comfortable.  "

  • "  I liked the opportunity to interact with other project managers.  "

  • "  I liked the focus on practical examples of the lessons taught, as well as opportunities to practice the tools in teams. This allowed us to better understand, and obviously practice what we were learning, on work based examples. Therefore we learned and got some preliminary work done.  "

  • "  I appreciate the amount of information I can immediately put to use in the workplace.  "

  • "  The exercises were terrific. I am going to see if our teams are forming, storming, norming or performing. I am also going to look at the DiSC exercise we did to see if there are things I can do to perform more effectively with others.  "