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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  Jim was a great facilitator and kept the energy level high. The course was fast-moving and applicable.  "

  • "  Thank you for a great learning experience. I found that some of what was learned is good to get my private life organized as well. Thanks.  "

  • "  We were able to work on projects we are currently working on back at the office. This made the training more relevant.  "

  • "  There was lots of interaction. The small group allowed more time for in depth discussions.  "

  • "  Excellent, dynamic speaker; well qualified & personable.  "

  • "  I liked the opportunity to interact with other project managers.  "

  • Debbie Dockray

  • "  I found the course interesting and progressive in its approach to explaining a fairly dry topic.  "

  • "  The course was very well detailed. The interaction with the facilitator regarding actual business plan activities and challenges was excellent.  "

  • "  The course was highly interactive. Everybody was engaged and involved. It also addressed many real world situations.  "