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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  Instructor was very knowledgeable and questions were answered without hesitation.  "

  • "  The course offered good information with solid examples.  "

  • "  Thank you John for sharing your knowledge, experiences and allowing us to share ours. Invaluable experience!  "

    Paolo Tuscano
    Canada Post Corporation

  • "  The course really made one think, especially concerning what type of person you are and also the type of person your supervisor is.  "

  • "  Very pleasant, effective communicator & facilitator  "

    Annemarie Vanderveen
    Agriculture Canada

  • "  There was a consistent effort to apply theory to real life.  "

  • "  I liked the outline of the course. I wanted to learn how to write a marketing plan, and that was covered in detail.  "

  • "  Janelle was an excellent instructor and kept the class motivated which was wonderful - keeps you interested in the course and the time flew by! The course gave wonderful insight into why and how you can have a better working relationship with your boss.  "

  • "  The course was very well detailed. The interaction with the facilitator regarding actual business plan activities and challenges was excellent.  "

  • "  I thought the course was very interesting and the flow was very comfortable.  "