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Emotional Intelligence: Techniques to Increase Team Engagement & Results
Canadian Management Centre
Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.
Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.
Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.
" It was a small group, which made it more of a coaching and mentoring environment, enabling the participants to readily apply the new techniques and concepts to their own environments. "
" I have learned how to be effective at leading my first meeting with my staff: communication, motivation and decision-making. "
" I enjoyed the pace, the knowledge and the background of the instructor and the fact that he shared his experiences. The size of the group was small. Also, the course helped identify where the gaps are in our succession planning program. "
" Excellent subject knowledge & depth, very clear & methodical, and excellent mentor. "
" I like how open the course was - open discussion and not following hundreds of pages in a binder. "
" I thought that we had a perfect size for a course such as this. There were twelve in attendance, and it made for a very good rapport with one another. "
" Way more interesting/informative than I expected "
" I enjoyed the instructor, who was very knowledgeable and realistic. "
" There was lots of interaction. The small group allowed more time for in depth discussions. "
" The material was very appropriate and in-line with my previous training. I really enjoyed the section on dealing with conflict and the self-evaluations. "