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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  I enjoyed the interaction between participants and the willingness of Jim to discuss items until we were all in the loop.  "

  • "  I enjoyed all aspects of the course, I found it very informative and practical.  "

  • "  The course was highly interactive. Everybody was engaged and involved. It also addressed many real world situations.  "

  • "  Instructor was very knowledgeable and questions were answered without hesitation.  "

  • "  The course had a dynamic presenter, appropriate class size and venue, and broad topic coverage.  "

  • "  I enjoyed the pace, the knowledge and the background of the instructor and the fact that he shared his experiences. The size of the group was small. Also, the course helped identify where the gaps are in our succession planning program.  "

  • "  Thank you so much. I walked away with more than I expected.  "

    Giulio Manni
    Atomic Energy of Canada Ltd.

  • "  Overall, an excellent seminar. I have recommended it to other dept coworkers already.  "

  • "  Lots of practical examples - knowledgable resource  "

  • "  Very good course, strongly recommend to others  "

    Wayne Adams
    ISC – Information Services Corporation