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Emotional Intelligence: Techniques to Increase Team Engagement & Results
Canadian Management Centre
Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.
Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.
Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.
" I found the course interesting and progressive in its approach to explaining a fairly dry topic. "
" Excellent, very participative group, good techniques & learning. "
Delta Dental Plan Michigan
" The amount of integration was a bonus - it keeps attention heightened. I also found the atmosphere to be very welcoming. Susan is a great instructor. "
" Thank you for a great speaker! Very enjoyable. "
" The course had a dynamic presenter, appropriate class size and venue, and broad topic coverage. "
" Very useful, great examples and scenarios. Best seminar I have attended! "
" I liked the outline of the course. I wanted to learn how to write a marketing plan, and that was covered in detail. "
" Rob was very knowledgeable about the subject. His knowledge allowed him to go into detail on many of the topics. "
" I liked everything about the course but enjoyed the case evaluations the most. With the cases, we were putting all the analytical tools together through practical use rather than just theoretically. "
" I enjoyed how the facilitator adapted the course to the needs of participants while still achieving the objectives. "