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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  The course was interactive, informative and helpful in all aspects.  "

  • "  I liked being able to apply the knowledge gained to real examples during the course.  "

  • "  The instructor was very knowledgeable and provided information that could be put to use immediately. Also, questions were answered in a direct manner, with assistance from the group.  "

  • "  I enjoyed the instructor, who was very knowledgeable and realistic.  "

  • "  I liked how the theory tied in well with practical experience. I was able to take away many tools to implement at work.  "

  • "  I have learned how to be effective at leading my first meeting with my staff: communication, motivation and decision-making.  "

  • "  I enjoyed the group environment and interaction with other attendees. It made the course more enjoyable and helped to illustrate the different types of people.  "

  • "  I now understand how Finance comes up with the numbers for Balance Sheet, Cash flow Sheet and Income Statement. I can now see and understand how my company is doing. I also have more of an understanding in how to budget and how our company comes to terms with cutbacks at the office.  "

  • "  Very useful, great examples and scenarios. Best seminar I have attended!  "

  • "  The course offered good information with solid examples.  "