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Emotional Intelligence: Techniques to Increase Team Engagement & Results
Canadian Management Centre
Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.
Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.
Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.
" The personalized involvement by the course leader made the learning relevant to the real world. "
" I liked the fact that everybody that attended had the same problems and as a group, we discussed ways that we would handle them when we got back to the office. It gave you a good perspective on how to handle problems. "
" Rob was very knowledgeable about the subject. His knowledge allowed him to go into detail on many of the topics. "
" Instructor was very knowledgeable and questions were answered without hesitation. "
" Janelle is a terrific course administrator. She made everything very easy to understand and the information was of benefit to my boss and I. "
" What I liked most about this course was the instructor because she made what can potentially be perceived as "fluffy" material very interesting by way of how she delivered the material. She used good examples and due to her vast experience in the field (and in delivering such courses, I'm sure) she was able to spontaneously come up with good suggestions as to how to handle specific situations the class questioned her on. "
" I like how the instructor related real stories and situations to the material being taught. "
" The course was interactive, informative and helpful in all aspects. "
" I felt confident before the course and now I feel even much better while knowing the recipe and the rationale of the win-win negotiation parties. "
" Peter, you have a tremendous ability to reach people. "