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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  Course material was very organized and easy to read. It will be a good resource in the future. The course leader was very knowledgeable and personable.  "

  • "  There was a consistent effort to apply theory to real life.  "

  • "  I liked the very interactive and more application approach.  "

  • "  I found the course interesting and progressive in its approach to explaining a fairly dry topic.  "

  • "  I like how open the course was - open discussion and not following hundreds of pages in a binder.  "

  • "  The seminar was very interactive - lots of hands on training.  "

  • "  I appreciate the amount of information I can immediately put to use in the workplace.  "

  • "  I liked the outline of the course. I wanted to learn how to write a marketing plan, and that was covered in detail.  "

  • "  he fact that there were eight participants in the seminar was great because it made it more interactive with more opportunities to participate or ask questions. I also like the exercises we worked on.  "

  • "  It was a small group, which made it more of a coaching and mentoring environment, enabling the participants to readily apply the new techniques and concepts to their own environments.  "