- Corporate Learning
- The Hub
- Upcoming Events
- Free Resources
- About CMC
- Why Choose CMC
- Our 50th Anniversary
- Our Team
- AMA Global Network
- CMC Awards
- Our Facilitators
- Privacy Statement
- Room Rental Information
- National Locations
- Our Accessibility (AODA) Customer Service Policy
- In the News
- Training Options
- Contest Winners
- Corporate Citizenship
Emotional Intelligence: Techniques to Increase Team Engagement & Results
Canadian Management Centre
Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.
Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.
Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.
" I liked the templates & worksheet examples. I can apply them to my ongoing and future projects at work. "
" The course was very professional and friendly. Ms. Rose was a joy to be around and she made all the role-playing games not as intimidating as I thought they'd be. "
" We were able to work on projects we are currently working on back at the office. This made the training more relevant. "
" This course worked well for me as a new buyer. "
" I enjoyed how the facilitator adapted the course to the needs of participants while still achieving the objectives. "
" I enjoyed the pace, the knowledge and the background of the instructor and the fact that he shared his experiences. The size of the group was small. Also, the course helped identify where the gaps are in our succession planning program. "
" We are very pleased with CMC’s willingness and ability to understand our business and create solutions to help us build on our successes - CMC has become a trusted advisor for our training and development needs and has assisted us in developing continuous learning options for our leaders to support relevant and engaging classroom programs. "
R.G. (Rick) Luciani
Vice President, Human Resources & Administration
" Very good course, strongly recommend to others "
ISC – Information Services Corporation
" I liked being able to apply the knowledge gained to real examples during the course. "