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Emotional Intelligence: Techniques to Increase Team Engagement & Results
Canadian Management Centre
Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.
Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.
Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.
" Excellent subject knowledge & depth, very clear & methodical, and excellent mentor. "
" We are very pleased with CMC’s willingness and ability to understand our business and create solutions to help us build on our successes - CMC has become a trusted advisor for our training and development needs and has assisted us in developing continuous learning options for our leaders to support relevant and engaging classroom programs. "
R.G. (Rick) Luciani
Vice President, Human Resources & Administration
" Lucie was an excellent instructor: she certainly knows her stuff. Lucie was able to interact with the group and enabled me to attain a level of confidence that wasn´t in me before. "
" Thank you John for sharing your knowledge, experiences and allowing us to share ours. Invaluable experience! "
Canada Post Corporation
" This course worked well for me as a new buyer. "
" Leader was very excellent in delivering her material. I was able to learn different techniques to use when dealing with my customers and co-workers. "
" Amazing instructor -- knowledgeable, capture attention, able to gently push people in right direction. I very much enjoyed Janelle's sense of humour. "
" I liked that the course size was small. This allowed for us to build relationships during the time we were together. "
" This was very interesting and useful given that is was delivered in the context of real life experiences and the workplace rather than approaching it from a theoretical point of view. "