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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  The course was highly interactive. Everybody was engaged and involved. It also addressed many real world situations.  "

  • "  There was a consistent effort to apply theory to real life.  "

  • "  Instructor was very knowledgeable and questions were answered without hesitation.  "

  • "  Lucie was an excellent instructor: she certainly knows her stuff. Lucie was able to interact with the group and enabled me to attain a level of confidence that wasn´t in me before.  "

  • "  The seminar was very interactive - lots of hands on training.  "

  • "  I enjoyed the areas that focused on the process, as opposed to the project management side.  "

  • "  A big part was our instructor, Susan. She was extremely knowledgeable and had great teaching skills. She certainly helped clear up a lot of questions I had and made the course much more interesting.  "

  • "  It has met and exceeded my expectation and for a new manager. This course was great.  "

  • "  I liked the focus on practical examples of the lessons taught, as well as opportunities to practice the tools in teams. This allowed us to better understand, and obviously practice what we were learning, on work based examples. Therefore we learned and got some preliminary work done.  "

  • "  Thank you for a great speaker! Very enjoyable.  "