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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  The course was interactive, informative and helpful in all aspects.  "

  • Anthony Sabanal
    Director of Interactive Solutions
    St. Joseph Communications

  • "  Janelle was an excellent instructor and kept the class motivated which was wonderful - keeps you interested in the course and the time flew by! The course gave wonderful insight into why and how you can have a better working relationship with your boss.  "

  • "  Rob was very knowledgeable about the subject. His knowledge allowed him to go into detail on many of the topics.  "

  • "  Lots of practical examples - knowledgable resource  "

  • "  I liked the templates & worksheet examples. I can apply them to my ongoing and future projects at work.  "

  • "  I enjoyed the interaction. It was a very good opportunity to exchange on the different subject that we touched.  "

  • "  he fact that there were eight participants in the seminar was great because it made it more interactive with more opportunities to participate or ask questions. I also like the exercises we worked on.  "

  • "  Excellent, very participative group, good techniques & learning.  "

    David Fitzke
    Delta Dental Plan Michigan

  • "  I liked the outline of the course. I wanted to learn how to write a marketing plan, and that was covered in detail.  "