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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  I liked the outline of the course. I wanted to learn how to write a marketing plan, and that was covered in detail.  "

  • "  Basics were covered in a number of categories. I learned things that would have taken me years to discover or realize on the job.  "

  • "  I have learned how to be effective at leading my first meeting with my staff: communication, motivation and decision-making.  "

  • "  The amount of integration was a bonus - it keeps attention heightened. I also found the atmosphere to be very welcoming. Susan is a great instructor.  "

  • "  Most importantly, the course gave an overview of the role project management has within an organization. It provided ideas of how to breakdown a project into bite-sized steps.  "

  • "  Significantly exceeded my expectations. By far the best Unit have taken so far (I,II,III).  "

    Gordon Reed
    TMI

  • "  Thank you John for sharing your knowledge, experiences and allowing us to share ours. Invaluable experience!  "

    Paolo Tuscano
    Canada Post Corporation

  • "  Rob was very knowledgeable about the subject. His knowledge allowed him to go into detail on many of the topics.  "

  • "  An exceptional course. The course was very well coordinated. The social activities were well placed during the week to help facilitate networking ...  "

    Ken Budzak
    ISC - Information Services Corporation

  • "  I enjoyed the speaker. Susan was organized and spoke well. The course will help me control my workload by using the task bar. I am excited about using it.  "