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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  Janelle was an excellent instructor and kept the class motivated which was wonderful - keeps you interested in the course and the time flew by! The course gave wonderful insight into why and how you can have a better working relationship with your boss.  "

  • "  Significantly exceeded my expectations. By far the best Unit have taken so far (I,II,III).  "

    Gordon Reed
    TMI

  • "  Thank you for a great learning experience. I found that some of what was learned is good to get my private life organized as well. Thanks.  "

  • "  A big part was our instructor, Susan. She was extremely knowledgeable and had great teaching skills. She certainly helped clear up a lot of questions I had and made the course much more interesting.  "

  • "  The material was very appropriate and in-line with my previous training. I really enjoyed the section on dealing with conflict and the self-evaluations.  "

  • "  Very practical & timely course – Great instructor!  "

    Wendy Watson
    Point Inc.

  • "  I liked being able to apply the knowledge gained to real examples during the course.  "

  • "  I liked the very interactive and more application approach.  "

  • Kiara Sol

  • "  Gives me ideas/strategies to apply to real life, not just text book (school).  "

    Laurie Carstensen
    Panago Pizza Inc.