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Project Stakeholder Management

Stakeholders can make or break a project. Engage them and build their trust to achieve project success.
It is commonly said that up to 90% of a project manager's time is spent communicating. In this 3-day course, you will upgrade your communication skills to successfully resolve thorny issues that often derail projects. Discover new tools and resources to monitor and control stakeholder engagement. Plus, manage stakeholder expectations and deal with difficult personalities and conflicts of interest. 
You will be able to describe project benefits without sounding technical, so stakeholders buy in. Give relevant status updates to outside vendors and clients to meet their expectations. And, effectively manage remote teams involving stakeholders who are not co-located (i.e. remote location).

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Upcoming Sessions

Date City Times Course# 36105
  • Sep 20, 2017
    - Sep 22, 2017
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Dec 18, 2017
    - Dec 20, 2017
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Mar 26, 2018
    - Mar 28, 2018
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart

Do you need a different date or location? We offer Courses On Request.

Course Details

What You Will Learn

  • Identify high-priority stakeholders and their needs and interests
  • Build trust and positive relationships with external stakeholders, especially those who are not co-located (i.e. remote location)
  • Apply effective negotiation, persuasion, influence, and communication techniques to manage relationships with stakeholders
  • Use tools to help manage scope creep throughout the life of the project

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How You Will Benefit

Individual Benefit:

  • Establish a process for continuous communication with stakeholders  
  • Learn to resolve stakeholder issues when they arise, manage their expectations, and ensure continuous engagement 
  • Discover how to plan work, execute against the plan, and manage team members while actively involving external stakeholders 
Organization Benefit:
  • Develop effective stakeholder communications for dealing with tight deadlines, limited resources, and changing project requirements
  • Achieve effective negotiations with stakeholders around scope creep to achieve win-win solutions 
  • Plan effective communications for managing remote teams, coordinate status updates and reporting procedures

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Course Features

  • Project Management templates and tools you can use in the workplace
  • Five-Spoke Behavioural Model to understand your communication style with different behaviours
  • Multimedia in-class review game to apply learning about different communication styles
  • Activities and exercises to enhance participation and learning
  • Personalized ‘Action Planner’ to create an individual plan throughout the course
  • Resource guide on virtual meeting and collaboration tools


Who Should Attend

Experienced Project Managers and Team Leads who want to achieve more positive outcomes with external stakeholders (such as sponsors, customers and users) through improved communication, higher levels of engagement and stronger collaboration.



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The reviews below are from course evaluations.

  • Michelle Parker