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The Secret to Getting Through to Anyone

Transform difficult relationships into positive ones
Developed with Mark Goulston, based on his bestselling book Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
Stressed-out coworkers, unreasonable bosses and difficult clients can make getting through the day a constant battle. Without the skills to knock down emotional barricades, these relationships can grow worse with time, interfering with your success and leaving you frustrated and unproductive. This course gives you proven techniques, based on neuroscience, to approach unreachable people and turn difficult situations into productive outcomes and rewarding relationships.
Download article to learn 5 ways to break through to difficult people:

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Upcoming Sessions

Date City Times Course# 32008
  • Aug 24, 2017
    - Aug 25, 2017
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Nov 27, 2017
    - Nov 28, 2017
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Feb 1, 2018
    - Feb 2, 2018
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart

Do you need a different date or location? We offer Courses On Request.

Course Details

What You Will Learn

  • Learn to remain calm, focused and rational when engaging in difficult conversations
  • Discover Nine Core Rules for breaking barriers to effective communication
  • Learn to listen without filters to generate more meaningful, productive conversations
  • Practice specific techniques for moving others through the Persuasion Cycle
  • Apply your skills throughout the program and prepare to improve your professional relationships

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How You Will Benefit

  • Gain insights into what goes on in our brains to move us from resistance to acceptance
  • Handle a difficult situation or relationship by moving a person from anger to rationality
  • Change an unfavourable professional relationship into a more positive one
  • Develop more meaningful connections with colleagues to foster productivity during stressful situations

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Course Features

  • Receive a complimentary copy of Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston
  • Tools and templates to ensure you can easily use what you learn
  • Case studies to practice your skills in a safe environment
  • Interactive group discussions in which you can discuss your own workplace situations and receive coaching and feedback


  • $1845 Members
  • $1995 Non-Members

Who Should Attend

Individual team members, managers and leaders who face challenging or difficult relationships and want to gain cooperation and improve performance.



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  • Anne Reich

  • Secret to Getting Through to Anyone