Managing the "Unmanageable": Tough People, Tough Situations

  • Leadership
  • Course Code: 62290

Be empowered to deal with challenges that impede morale and productivity.

One of the toughest parts of a manager’s job is dealing with and turning around problem employees. Whether it’s passive/aggressive direct reports or conflict resulting from generational or cultural differences, the issues are complex and filled with emotion. The solutions aren’t always found in “Management 101”—but in this course, you’ll gain skills and tools for resolving situations and keeping problems from getting out of hand. You’ll also work through your toughest situations with the help of guided role plays, exercises and skill practice sessions.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Motivate over-taxed and “burned out” employees
  • Effectively deal with employees in crisis and dysfunctional behaviors
  • Address multi-cultural and multi-generational conflict in the workplace
  • Prepare for a potentially confrontational conversation
  • Reset expectations and lay a solid go-forward plan
  • Protect yourself and your company by minimizing employment-related liability
  • Understanding the connection between difficult behavior and personal style
  • Learning the role of power, structure and tension in work relationships
  • Applying leadership defense principles
  • Troubleshooting common scenarios that put your “manager muscles” to the test
  • Mediating employee disputes
  • Understanding and applying fact-specific performance and corrective action do’s and don’ts
  • Terminations for cause vs. resignations by mutual consent
  • Leveraging workplace security options and resources


Who Should Attend

Directors, managers, supervisors, team leaders and anyone who manages or directs others.

Please note: Live Online sessions are conducted in partnership with American Management Association.



$2,345 Member Fee
$2,495 Non Member Fee
View our pricing options and start saving today
2 Reviews 5 Star

Course Reviews

  • Lia C., , United States Mint Jun 19, 2020

    Excellent professor.

  • Rhonda W., , DAYCON Jun 19, 2020

    Denis was a great teacher.

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