Communication and Interpersonal Skills for Technical Professionals

  • Communication & Interpersonal Skills
  • Course Code: 32576

Do you ever wonder why you can’t seem to get through to clients and customers?

This intensive seminar has been carefully tailored to meet your unique needs as a technical professional. You’ll learn to deal with conflict, overcome resistance to new ideas and  reach resolution. You will be able to appraise and apply a “strategic” model for communicating, based on instantaneous assessment and adjustment of interpersonal behaviours.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Explore ways to be assertive without being intimidating toward others
  • Develop active listening skills that promote better work relationships
  • Influence others positively
  • Effective communication between clients, staff and managers
  • Identify differences between technical and non¬-technical professionals  and manage the differences
  • Differentiate communication style preferences in order to better understand, influence and connect with others
  • Overcome others’ “automatic resistance” to your ideas in order to build better understanding and acceptance of your views and proposals
  • Appraise and apply a “strategic” model for communicating, based on instantaneous assessment and adjustment of interpersonal behaviours
  • Create a strategic plan to help close the gap between your intended style and your perceived

Course Features:

  • Self assessment for insight into individual behaviour and how you work with others
  • Role play to practice techniques and behaviours in a safe environment
  • Job aid(s) and tip sheets to take back to the workplace


Who Should Attend

Managers, supervisors and experienced technical professionals seeking to build stronger relationships with clients and customers in their workplaces.

Please note: Live Online sessions are conducted in partnership with American Management Association.


38 Reviews 4 Star

Course Reviews

  • Past Participant, Lower Lakes Towing Ltd Dec 5, 2019

  • Past Participant, London Life Insurance Co. Sep 13, 2019

    Passionate about people skills and communication. Value having delivering content to like minded group. Brought out more interaction and participation.

  • Past Participant, London Life Insurance Co. Sep 11, 2019

    Facilitator was very knowledgeable and did a great job facilitating the course.

  • Past Participant, ExtraHop Dec 5, 2019

  • Past Participant, CF Industries Sep 11, 2019

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