Do you ever wonder why you can’t seem to get through to clients and customers?
This intensive seminar has been carefully tailored to meet your unique needs as a technical professional. You’ll learn to deal with conflict, overcome resistance to new ideas and reach resolution. You will be able to appraise and apply a “strategic” model for communicating, based on instantaneous assessment and adjustment of interpersonal behaviours.
Do you need a different date or location? We offer Courses On Request.
Course Features:
Managers, supervisors and experienced technical professionals seeking to build stronger relationships with clients and customers in their workplaces.
Please note: Live Online sessions are conducted in partnership with American Management Association.
Past Participant, Lower Lakes Towing Ltd Dec 5, 2019
Past Participant, London Life Insurance Co. Sep 13, 2019
Passionate about people skills and communication. Value having delivering content to like minded group. Brought out more interaction and participation.
Past Participant, London Life Insurance Co. Sep 11, 2019
Facilitator was very knowledgeable and did a great job facilitating the course.
Past Participant, ExtraHop Dec 5, 2019
Past Participant, CF Industries Sep 11, 2019
Kenny Sahadeo, Peel Plastics Products Ltd Sep 9, 2019
Mikhail did an awesome job. Was very engaging with good industry examples that were relatable. Would definitely recommend him. You learn stuff about yourself that you may not have know before.
Ian Scott, GWLRA Sep 10, 2019
Instructor was very good very informed and I was engaged the whole time, I know this will help me with me career and life experiences. Also was very helpful with some of his own work related experiences. DISC method is very Interesting
Past Participant, JTI-Macdonald Corp. Jun 6, 2019
Great practice session for us to understand the skills learned. Room is comfortable and food is great. Warm and friendly
Past Participant, Rio Tinto Jun 10, 2019
I think it teach us a lot of skills about speaking that I was not aware of in the past and can help me improve my communication skills in the long run.He knows what he is talking about.This training course is a very good experience to give me an opportunity to look at my daily communications in the past and what is supposed to be.
Past Participant, H.C. Starck Canada Inc Jun 11, 2019
Past Participant, Havergal College Mar 8, 2019
An eye opening - about my own skills and how to sharpen them.Very knowledgeable, engaging and articulate.
Kate Yasnopolskaya, Toyota Motor Canada Mar 8, 2019
mmacdonald@blackandmcdonald.com, Black & McDonald Mar 5, 2019
appreciate use of application and engagement tasks
Past Participant, The Gear Centre Group of Companies Mar 12, 2019
Peter was great! He was very engaging, and offered constructive feedback. I appreciate his openness and willingness to use specific examples; it helped offer real world context to the theory we learned.
Past participant, Royal Bank Of Canada Mar 6, 2018
Friendly, engaging and knowledgeable. I really liked her last exercise where she made us write down the concepts based on the alphabet.
Employee, Index Exchange Dec 4, 2017
Only thing I would have liked to see that we didn't do was to be given sample scenarios where we could video-record participants conveying information on camera, and to do critiques. Not sure where it would have fit in, but perhaps something to consider... Facilitator was a engaging, bright personality that made me feel safe to share my thoughts and to receive feedback. n/a
Past participant, Electrical Components Canada Jun 4, 2017
Employee, Index Exchange Dec 4, 2017
Only thing I would have liked to see that we didn't do was to be given sample scenarios where we could video-record participants conveying information on camera, and to do critiques. Not sure where it would have fit in, but perhaps something to consider... Facilitator was a engaging, bright personality that made me feel safe to share my thoughts and to receive feedback.
Past Participant, Electrical Components Canada Jun 4, 2017
Past Participant, Cimpress Windsor Corporation (Formerly Vistaprint) Mar 8, 2017
Chris C. Mar 7, 2017
This was truly an amazing course, I could not get enough to pull out information and knowledge that Nick was exceptional as the facilitator and wished there was more time to cover the material. You do not have a button that was higher than excellent as he was off the chart and you don not have a unit to measure how valuable Nick is. We had a small group of 4 attendants. This is the max. size of any group, there was great conversations, people were engaged and we learned and had a few laughs as well. If you have a larger group you lose the opportunity to impact effectively those in attendance.
Past Participant, Stackpole International Mar 7, 2017
Past Participant, eHealth Ontario Mar 7, 2017
Past Participant, Morpho Canada Inc Sep 18, 2016
well presented. facilitator knew his subject matter and presented it in interesting ways to keep the class engaged.
Past Participant, City of Guelph Jun 14, 2016
Past Participant, Canadian Investor Protection Fund Jun 12, 2016
Reg, is one of a kind. He is intelligent and defiantly knows how to teach a course and keep your eyes peeled on him. He has such an amazing background that you respect him and look up to him. You expect everything that comes out his mouth to be very pure and exceptional. He's extremely great.
Excellent quality of material and people. Learned a lot and had fun. The course was very engaging. Thank you
Overall satisfied with the course, facilitator, the welcoming staff was amazing, and the damn food. :)
John B. Jun 9, 2016
Reg was engaging and encouraged participation. The time flew by very quickly because he was so interesting and told meaningful stories that related to the material.
Excellent course material and instructer. I would highly recommend this course.
Past Participant, Pacific Services Canada Ltd. Nov 12, 2015
Constantin A., Nov 11, 2015
The course was very useful , interactive and the trainer walked through all steps diligently.
Past Participant, Ferrero Canada Limited Nov 11, 2015
Well run, nice facility, good environment for learning. Would be willing to take another course with him teaching. Everyone was engaged.
Past Participant, Geosoft Inc. Sep 29, 2015
Andreas K. Sep 24, 2015
The course has provided me with an insight on how people behave in working place. This is an interesting new topic for me personally. And invaluable skills that I can apply on my day to day interaction in my company. Nick is a brilliant educator with a sense of humor and diverse background real life experience. He kept the class entertaining throughout the two-day period. I would be looking forward to his course if I need to refresh my communication skills in the future.
Past Participant, Ontario Energy Board (OEB) Sep 24, 2015
Past Participant, Interac/Acxsys Corporation Jul 28, 2013
Corinna K. Jul 29, 2013
Bill K. Jul 22, 2014
Carlos G. Jul 22, 2014
Richard L. Jul 22, 2014
