Communication and Interpersonal Skills for Technical Professionals

  • Communication & Interpersonal Skills
  • Course Code: 32576

Do you ever wonder why you can’t seem to get through to clients and customers?

This intensive seminar has been carefully tailored to meet your unique needs as a technical professional. You’ll learn to deal with conflict, overcome resistance to new ideas and  reach resolution. You will be able to appraise and apply a “strategic” model for communicating, based on instantaneous assessment and adjustment of interpersonal behaviours.

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Explore ways to be assertive without being intimidating toward others
  • Develop active listening skills that promote better work relationships
  • Influence others positively
  • Effective communication between clients, staff and managers
  • Identify differences between technical and non¬-technical professionals  and manage the differences
  • Differentiate communication style preferences in order to better understand, influence and connect with others
  • Overcome others’ “automatic resistance” to your ideas in order to build better understanding and acceptance of your views and proposals
  • Appraise and apply a “strategic” model for communicating, based on instantaneous assessment and adjustment of interpersonal behaviours
  • Create a strategic plan to help close the gap between your intended style and your perceived

Course Features:

  • Self assessment for insight into individual behaviour and how you work with others
  • Role play to practice techniques and behaviours in a safe environment
  • Job aid(s) and tip sheets to take back to the workplace


Who Should Attend

Managers, supervisors and experienced technical professionals seeking to build stronger relationships with clients and customers in their workplaces.


21 Reviews 4 Star

Course Reviews

  • Employee, Index Exchange Dec 4, 2017

    Only thing I would have liked to see that we didn't do was to be given sample scenarios where we could video-record participants conveying information on camera, and to do critiques. Not sure where it would have fit in, but perhaps something to consider... Facilitator was a engaging, bright personality that made me feel safe to share my thoughts and to receive feedback.

  • Past Participant, Electrical Components Canada Jun 4, 2017

  • Past Participant, Cimpress Windsor Corporation (Formerly Vistaprint) Mar 8, 2017

  • Chris C. Mar 7, 2017

    This was truly an amazing course, I could not get enough to pull out information and knowledge that Nick was exceptional as the facilitator and wished there was more time to cover the material.  You do not have a button that was higher than excellent as he was off the chart and you don not have a unit to measure how valuable Nick is. We had a small group of 4 attendants. This is the max. size of any group, there was great conversations, people were engaged and we learned and had a few laughs as well. If you have a larger group you lose the opportunity to impact effectively those in attendance.

  • Past Participant, Stackpole International Mar 7, 2017

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