Wow your customers with grace and finesse!
Diffuse difficult situations while strengthening positive interactions with customers. The results are quality service to customers and a more enjoyable work atmosphere.
Do you need a different date or location? We offer Courses On Request.
Employees, managers and supervisors who are a touch point to the customer, either directly or indirectly, who want to improve their working relationship with customers. This seminar would be of interest to those in customer service, finance, technical support, documentation, credit and collections, human resources, information technology, help desk, administration and sales. support.
Derek Vink, The Master Group Oct 29, 2019
She really pushed us to answer the questions ourselves, made a great effort to keep such a small group engaged. Very informative, allowed me to build off of previous courses taken with the CMC. IF you are looking to improve communication in regards to customer service this is an interesting course
Ignatius Jackson, Ontario Energy Board Nov 5, 2019
Great Energy, Good Listener, Easy Going, Great Communicator. Interesting. Fun and great lessons taught for communications.
Past Participant, Javelin Technologies Jan 20, 2020
I have attended this type of training 3 times in past lives. This was by far the best. Knowledgeable, straight forward and genuine. Great job explaining the place for DISC profiles as they can, and are, often mis-used. A great way for your support staff to raise awareness about customer behavior.
Past Participant, IIROC Jan 14, 2020
Marilyn was very interesting and is very knowledgeable about the topic. Information she provides is very in the now. A safe place and judgment free course for communication. Highly recommended. Quite interesting
Ashling Murphy, Trust Child Care Centres Jan 14, 2020
Loved the strategies for dealing with situations in the moment. Great stories to tie in the learning.
Ben Crisostomo, javelin Technologies Jan 14, 2020
The course was insightful. Marylin was engaging, and kept my interest. For someone that works from technical perspective, this course is a great way to fill over the stuff we didn't learn in dealing with customers
Jonathan, Ivey Business School at Western University Oct 29, 2019
It was an enjoyable course with a high energy coach. You're very knowledgeable and clearly like what you do! It never hurts to spend some time thinking about how our words or actions affect others.
Past Participant, H.C. Starck Canada Inc Jan 14, 2020
I enjoyed the course. I have some new techniques to try in communicating with some of my colleagues. Also found this course will help me in my everyday life dealing with friends, family and acquaintances. Thanks Marilyn!
Ashley Sen, College of Dental Hygienists of Ontario Jan 15, 2020
I learned more than I expected to. The information was useful and I learned a lot about myself. She was very good at getting the points across and making everyone feel welcome. It really opens your eyes to why people act/ communicate in different ways, how to recognize other communication styles and use that information to your advantage.
Past Participant, CMC Canadian Management Centre Jan 15, 2020
Very useful-- practical tips that can be applied to the every day ins and outs of customer service. First day really sets up the second. Nice flow to the course! Marylin is clearly a consummate pro who knows what she is talking about. Her knowledge of the subject is exceptional and I-we were all able to come to her with specific scenarios and get feedback the resonated personally! If you want to not only learn about customer service but yourself, try it out!
Past Participant, Sheridan College Institute Of Technology And Advanced Learning Jan 16, 2019
Past Participant, Sheridan College Institute Of Technology And Advanced Learning Jan 16, 2019
I liked the course focus on DISC. It was new information for me, a practical aspect I can apply to frontline. Marilyn had a very interactive style which motivated everyone to participate. Her examples related well to the topic in question and were very applicable. She also ensured to provide one on one attention to areas that each of us identified as our problem areas. Very pleasant and helpful.
Past Participant, Sheridan College Institute Of Technology And Advanced Learning Jan 16, 2019
I think this course is more appropriate for people just starting out in customer service. Marilyn has great energy. I enjoyed the way she shared personal stories to reflect course content. Everyone in the office was friendly and the food was better than I expected :-)
Past participant, Esri Canada Jan 16, 2018
Past Participant, College of Audiologists and Speech-Language Pathologists of Ontario (CASLPO) Jul 25, 2017
Marilyn tailored the course to the needs of our group, and provided specific advice for each individual's workplace issues.
Past Participant, Honda Financial Services Jul 24, 2017
This was the best course for me. I got what I wanted plus more. I would strongly recommend this course to any of my colleagues. I enjoyed that Marilyn used her personal experience to fully understand the topic. I respect her for doing this. This was a eye opener for me.
Past Participant, Office of the Superintendent of Bankruptcy Canada Jan 30, 2017
Crystal D. Jan 17, 2017
This course was excellent for anyone in a customer service type role, as well all are in some way and the instructor Marilyn did a fantastic job presenting the material. The Facilitator's delivery was amazing and the message was clear. The classroom diversity from all sectors was definitely appreciated and more relatable.
Adam H. Jan 16, 2017
Material a bit dated; may be due for a refresh or at least get current data. Data from 2002 is less relevant today. Marilyn was excellent. Day 1 was a bit underwhelming, but Day 2 made up with the deeper topics and ensuing conversation. I have been in the customer service/technical support field for 12 years, so much of it wasn't new to me. What I liked were the stories and scenarios told by others and the facilitator. Did still pick up a couple interesting concepts that were new to me.
Past Participant, Immigration & Refugee Board of Canada Jan 10, 2016
I really enjoyed learning more about myself and my human behavior profile. It broadened my view of other people to help analyze them and understand them in order to achieve my purpose/goals. Ann was very knowlegable and brought it across in an entertaining manner.
Past Participant, Immigration & Refugee Board of Canada Jan 10, 2016
Past Participant, Enbridge Gas Distribution Inc. Jan 7, 2016
Anne was an energetic and inspiring facilitator. She kept the class on track and engaged. I will recommend this course to my colleagues.
Past Participant, Esri Canada Oct 25, 2015
Past Participant, Electrical Safety Authority (ESA) - Gov of Ont DAA Apr 29, 2015
Anne was fantastic !
Past Participant, Vertica Resident Services Apr 27, 2015
Very in depth and easy to follow. Lots of great examples. Flow of course was good (not too fast, not too slow).
Past Participant, TMX Group Nov 3, 2014
Nada S. Nov 3, 2014
Past Participant, Nov 2, 2014
Andrea G. Jan 28, 2013
Past Participant, Town of Ajax Jan 31, 2013
Past Participant, Sheridan College Oct 31, 2013
Elena V. Nov 3, 2013
Past Participant, Pallett Valo Nov 3, 2013
Elena V. Nov 3, 2013
Past Participant, Pallett Valo Nov 3, 2013
Past Participant, Nov 14, 2013
Past Participant, TVO Jan 27, 2014
Brenda T. Jul 20, 2014
Past Participant, Nature Conservancy of Canada Jul 20, 2014
Zaid K. Jul 20, 2014
