Wow your customers with grace and finesse!
Diffuse difficult situations while strengthening positive interactions with customers. The results are quality service to customers and a more enjoyable work atmosphere.
Do you need a different date or location? We offer Courses On Request.
Employees, managers and supervisors who are a touch point to the customer, either directly or indirectly, who want to improve their working relationship with customers. This seminar would be of interest to those in customer service, finance, technical support, documentation, credit and collections, human resources, information technology, help desk, administration and sales. support.
Past Participant, Sheridan College Institute Of Technology And Advanced Learning Jan 16, 2019
Past Participant, Sheridan College Institute Of Technology And Advanced Learning Jan 16, 2019
I liked the course focus on DISC. It was new information for me, a practical aspect I can apply to frontline. Marilyn had a very interactive style which motivated everyone to participate. Her examples related well to the topic in question and were very applicable. She also ensured to provide one on one attention to areas that each of us identified as our problem areas. Very pleasant and helpful.
Past Participant, Sheridan College Institute Of Technology And Advanced Learning Jan 16, 2019
I think this course is more appropriate for people just starting out in customer service. Marilyn has great energy. I enjoyed the way she shared personal stories to reflect course content. Everyone in the office was friendly and the food was better than I expected :-)
Past participant, Esri Canada Jan 16, 2018
Past Participant, College of Audiologists and Speech-Language Pathologists of Ontario (CASLPO) Jul 25, 2017
Marilyn tailored the course to the needs of our group, and provided specific advice for each individual's workplace issues.
Past Participant, Honda Financial Services Jul 24, 2017
This was the best course for me. I got what I wanted plus more. I would strongly recommend this course to any of my colleagues. I enjoyed that Marilyn used her personal experience to fully understand the topic. I respect her for doing this. This was a eye opener for me.
Past Participant, Office of the Superintendent of Bankruptcy Canada Jan 30, 2017
Crystal D. Jan 17, 2017
This course was excellent for anyone in a customer service type role, as well all are in some way and the instructor Marilyn did a fantastic job presenting the material. The Facilitator's delivery was amazing and the message was clear. The classroom diversity from all sectors was definitely appreciated and more relatable.
Adam H. Jan 16, 2017
Material a bit dated; may be due for a refresh or at least get current data. Data from 2002 is less relevant today. Marilyn was excellent. Day 1 was a bit underwhelming, but Day 2 made up with the deeper topics and ensuing conversation. I have been in the customer service/technical support field for 12 years, so much of it wasn't new to me. What I liked were the stories and scenarios told by others and the facilitator. Did still pick up a couple interesting concepts that were new to me.
Past Participant, Immigration & Refugee Board of Canada Jan 10, 2016
I really enjoyed learning more about myself and my human behavior profile. It broadened my view of other people to help analyze them and understand them in order to achieve my purpose/goals. Ann was very knowlegable and brought it across in an entertaining manner.
Past Participant, Immigration & Refugee Board of Canada Jan 10, 2016
Past Participant, Enbridge Gas Distribution Inc. Jan 7, 2016
Anne was an energetic and inspiring facilitator. She kept the class on track and engaged. I will recommend this course to my colleagues.
Past Participant, Esri Canada Oct 25, 2015
Past Participant, Electrical Safety Authority (ESA) - Gov of Ont DAA Apr 29, 2015
Anne was fantastic !
Past Participant, Vertica Resident Services Apr 27, 2015
Very in depth and easy to follow. Lots of great examples. Flow of course was good (not too fast, not too slow).
Past Participant, TMX Group Nov 3, 2014
Nada S. Nov 3, 2014
Past Participant, Nov 2, 2014
Andrea G. Jan 28, 2013
Past Participant, Town of Ajax Jan 31, 2013
Past Participant, Sheridan College Oct 31, 2013
Elena V. Nov 3, 2013
Past Participant, Pallett Valo Nov 3, 2013
Elena V. Nov 3, 2013
Past Participant, Pallett Valo Nov 3, 2013
Past Participant, Nov 14, 2013
Past Participant, TVO Jan 27, 2014
Brenda T. Jul 20, 2014
Past Participant, Nature Conservancy of Canada Jul 20, 2014
Zaid K. Jul 20, 2014
