Customer Service Excellence Program

The difference between “good” or “great” customer service can impact individual, team and organizational performance.

Customers today take longer and are more selective about who they do business with. They also expect quick information, effective answers to their questions and clear value for products and services to meet their needs. Responding to those needs takes “good” customer service.

Combining the same knowledge and skills with an unwavering commitment to creating the best possible customer experience produces “great” customer service. When service providers develop relationships, connect customers to the brand or service and create loyalty the impact can increase individual, team and organizational performance. It also reduces service provider stress and turnover. 

Less than “great” customer service comes at a cost. Those who don’t have “great” customer service experiences are more likely to switch, or stop using, products or services. They are also likely to tell others about their experiences. The negative impact, over time, can be pervasive across organizations.