The Secret to Getting Through to Anyone

  • Communication & Interpersonal Skills
  • Course Code: 32008

Transform difficult relationships into positive ones

Developed with Mark Goulston, based on his bestselling book Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Stressed-out coworkers, unreasonable bosses and difficult clients can make getting through the day a constant battle. Without the skills to knock down emotional barricades, these relationships can grow worse with time, interfering with your success and leaving you frustrated and unproductive. This course gives you proven techniques, based on neuroscience, to approach unreachable people and turn difficult situations into productive outcomes and rewarding relationships.


How You Will Benefit

  • Gain insights into what goes on in our brains to move us from resistance to acceptance
  • Handle a difficult situation or relationship by moving a person from anger to rationality
  • Change an unfavourable professional relationship into a more positive one
  • Develop more meaningful connections with colleagues to foster productivity during stressful situations



Who Should Attend

Individual team members, managers and leaders who face challenging or difficult relationships and want to gain cooperation and improve performance.



$1845 Member Fee
$1995 Non Member Fee
View our pricing options and start saving today

We are working on scheduling more dates and locations for this course. You can submit a request for a classroom session and we will work with you to find a course, time and date that meets your needs.

8 Reviews 4 Star

Course Reviews

  • Deoranie R. Feb 12, 2017

    I learned some new tips and techniques to use in my communication to others. Ann was great at explaining the topic and keeping everyone engaged. 

  • Past Participant, Esri Canada Feb 7, 2017

    I really enjoyed the course. I found the material very relevant to my job. I was surprised at how much I am able to bring back. The facilitator was excellent. She was amazing! Very engaging and very knowledgeable.  

  • Past Participant, Equitable Bank Aug 29, 2016

  • Past Participant, Sobeys Ontario Aug 28, 2016

  • Past Participant, Marilyn Debora Consulting Aug 27, 2016

    The course was informative and interesting. A lot of material to cover in two days.

    Ann is the perfect facilitator for this program. She created a safe learning environment which engaged the entire group and encouraged a supportive and open team environment. Well done, Ann.


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