Adaptez votre style pour obtenir de meilleurs résultats.
Apprenez des stratégies pratiques et adaptatives pour informer et influencer les autres – quelle que soit leur place dans l’organisation.
Cette formation est facilitée en Anglais.
Veuillez noter : après inscription, toute votre correspondance pré et post formation sera également en Anglais.
Les techniciens désireux d’acquérir des compétences de communication favorisant le dialogue dans l’ensemble de l’organisation, ainsi qu’entre des services et niveaux différents.
Do you need a different date or location? We offer Courses On Request.
Do you need a different date or location? We offer Courses On Request.
When colleagues learn together, everyone benefits!
Connect with an advisor to discuss delivering this course to your team.
Past Participant, Leads/manager Apr 9, 2025
The course was informative. Rona was lovely.
Past Participant, Owner Mar 25, 2025
Cover a lot of materials
Past Participant, Vice President, Product Development Mar 25, 2025
Overall, the course exceeded expectations. There were many valuable concepts presented that I can incorporate into my work. Our instructor Mike was also very knowledgeable and delivered the material in an effective way.
Past Participant, Claims Mar 25, 2025
Past Participant, HR Manager Mar 25, 2025
Past Participant, Commodity Manager Mar 25, 2025
Outstanding course, I will recommend it to my colleagues.
Past Participant, Information Management Business Analyst Mar 23, 2025
David H., Supervisor of Building Inspections Dec 16, 2024
The course moved at a great rate of speed and took into consideration everyones need to stay in touch with the outside world.
Past Participant, Operational Enablement Lead, Customer Care Oct 22, 2024
The material of the course: text, powerpoint, quizes, as well as the pre-work assessments were very good and provided me with relevant knowledge to apply to my day-to-day work. The group of attendees were also quite nice and professional
Talar S., Property Manager Oct 22, 2024
I found the training course to be quite informative and well-structured. The content was relevant and covered the key topics effectively. The instructor was knowledgeable and approachable.
Past Participant, Director of Engineering Oct 22, 2024
Past Participant, Marketing and Sales Coordinator Oct 22, 2024
Behtash A., Director of Project Management Sep 25, 2024
Virginia G., Convenant Officer Sep 25, 2024
Excellent session, well organized, well facilitated!
Connie H., Client Services Manager Jul 10, 2024
Zoya N., Lab Technician May 14, 2024
The course is excellent and very informative. I love how interactive and hands on the presenter made this session.
Anum B., Finance Administrator May 14, 2024
Peter is incredibly articulate, his way of presenting and engaging his audience is spectacular. To say that he leads the course by example would be an understatement. The course was incredibly simple there were no complex ideas, however the presentation,
Past Participant, Test Coordinator May 14, 2024
Overall loved it.
Past Participant, Sr. Compliance, Policy and Privacy Officer May 14, 2024
Past Participant, Child Care Policy Feb 27, 2024
Anne M., Strategic Advisor Feb 27, 2024
Fantastic content, very engaging instructor. Patrick shared valuable insights and created a safe learning environment to explore and grow our communication skills.
Jessica G., Team Lead, Contract Modifications Feb 27, 2024
Past Participant, Advisor, Child Care Policy Feb 26, 2024
Anne M., Strategic Advisor Feb 26, 2024
Fantastic content, very engaging instructor. Patrick shared valuable insights and created a safe learning environment to explore and grow our communication skills.
Jessica G., Team Lead, Contract Modifications Feb 26, 2024
Ryan B., Production Manager Jan 30, 2024
Enjoyed the diversity of the group, both occupationally and generational. Peter was an extremely good instructor, and I enjoyed his style and knowledge
Robert G., Customer Operations Analyst Jan 30, 2024
The course material was interesting and it was presented well
Past Participant, Strategic Advisor OHT and Student Placement Supervisor Jan 30, 2024
Mary R., Team Lead Jan 29, 2024
The online course provided tools that I would be able to apply at work.
Julie Z., Manager, Patient Services Jan 11, 2024
Past Participant, Senior Credit Analyst Jan 11, 2024
Kenneth M., Advisor, Government Relations Dec 18, 2023
The session was well run and well facilitated. Pattie did a great job
Amy Z., Financial Analyst Dec 18, 2023
Jinali P., Lab Tech Nov 21, 2023
Past Participant, Corporate Secretary Nov 21, 2023
Tonya was a great speaker and had some very interesting and helpful stories of past experiences to share. Her real life examples really opened up our minds to more difficult situations that one can be faced with.
Billy G., Technology Support Specialist Oct 24, 2023
Lorraine H., Bilingual ArcGIS Support Consultant Sep 29, 2023
Past Participant, Plant Manager Sep 12, 2023
Past Participant, ArcGIS Support Consultant Aug 29, 2023
This course was helpful in understanding how to successfully communicate up, down, and across an organization. I learned some great tips and tricks to help with certain situations.
Past Participant, Senior Director, Cloud Security Aug 29, 2023
Past Participant, Coordinator, Executive Officer Jun 9, 2023
Past Participant, Toyota Motor Manufacturing Canada Feb 9, 2023
Past Participant, Esri Canada Sep 30, 2022
I think it was very useful for talking to different types of people within and outside of your organization.
Past Participant, Workers' Compensation Board Of Alberta Aug 9, 2022
Great facilitator ... great information. Thought the template for a "Persuasive and Motivating Message" seemed geared more at preparing for a presentation rather than how the speech itself could be laid out. I missed how to gain access to the handouts ... fortunately they were provided to the class at the beginning of the online session. Probably could have a bit more time for some of the breakout discussions.
Past Participant, Lake Ridge Community Support Services Jul 26, 2022
Past Participant, Esri Canada May 17, 2022
very engaging and useful, instructor kept class engaged the entire time and had interesting examples
Past Participant, Esri Canada May 17, 2022
Albert Willis, Northland Power Inc Apr 29, 2022
Very interactive; group participation.
Nathan Maharaj, Director, Content Marketing, Rakuten Kobo Inc Jan 24, 2022
Such a supportive and inclusive group of ladies. I feel inspired!
Past Participant, Esri Canada Oct 25, 2021
Kristen Olsen, Program Officer, Atlantic Canada Opportunities Agency Oct 25, 2021
Apreciate your knowledge and insight throughout the course. Clearly in your comfort zone and the overall experience through the digital formal for this course was better then expected.
Papa Mor Diop, Financing Manager, MBA, Export Development Canada Oct 25, 2021
I really enjoyed the interactive approach to this seminar. The facilitator was extremely knowledgeable, passionate, and provided great practical advice with real life examples.
Nadine Leblanc, Human Resources Manager, Department of National Defence HQ Oct 25, 2021
The course was very well presented
Snigdha Choudhury, Integration Developer, Esri Canada Sep 20, 2021
Mr. Kurt Weiss is an incredible instructor! He never felt the need to read off the slides, as he knew the material really well. He always kept our class very engaged and was very insightful with personal experiences and examples. The course had the perfec
Eric Gosselin, Bilingual Senior Developer Support Consultant, Esri Canada Sep 9, 2021
the content was helpful and it was presented in a way that was interesting and fun. a little more time would have allowed for more thorough discussions and questions/answers at the end without feeling rushed.
Xiaotian Chen, Reinsurance Analyst, Pacific Life Re Apr 22, 2021
Past Participant, Commission for Complaints for Telecom-television Services Jan 21, 2021
Great course and educational. The trainer was very engaging.
Russell Reddigan, Team Leader, Customer Relations, Commission for Complaints for Telecom-television Services Jan 21, 2021
Peter was great - positive and concise.
Past Participant, Commission for Complaints for Telecom-television Services Jan 21, 2021
amazing course, would definitely recommend it to others
Past Participant, Commission for Complaints for Telecom-television Services Jan 21, 2021
Marie Chalupiak, HR Generalist, Commission for Complaints for Telecom-television Services Jan 21, 2021
Past Participant, Commission for Complaints for Telecom-television Services Jan 21, 2021
Past Participant, Commission for Complaints for Telecom-television Services Jan 21, 2021
Al Villeneuve, IT Manager, Commission for Complaints for Telecom-television Services Jan 21, 2021
The information and content of the course was well put together, very helpful!
Marc-Andre Savoie, Team Leader, Commission for Complaints for Telecom-television Services Jan 7, 2021
The course was overall okay, I may have needed a more advanced course as most of the concepts I have already learnt about before. I would have liked a day to share specific project experiences within the group, and to go over areas of improvement using the resources provided in the course.
Cameron Watts, Team Leader, Customer Relations, Commission for Complaints for Telecom-television Services Dec 1, 2020
It was engaging, interesting and provided us with useful tools and insight. I would recommend for others in the organization as well, although it was hugely value for middle-management to take this one on.
Past Participant, Esri Canada Feb 24, 2020
Past Participant, Esri Canada Feb 10, 2020
Neely Mosca, Esri Canada Feb 10, 2020
I learned so much about myself, my communication style and how to communicate with people across generational gaps. Liz was informative, down to earth, observant, patient and extremely knowledgeable. The benefits are rewarding with communicating with people all across the company.
Past Participant, Canadian Partnership Against Cancer Dec 13, 2019
Christina is great. This course can help us to build more cooperative and productive workplace relationships. Help to gain, confidence & credibility by putting forward a positive image.?
Past Participant, University Of Guelph Oct 28, 2019
Great group discussions!
Past Participant, CIBC Oct 28, 2019
Very good pace and connection with audience. Great course, a few more video demonstrations would be great. You will get a lot out of it as it is interactive
Bob Howran, McCain Foods Oct 28, 2019
Thought provoking and self reflective which will help steer my communication habits moving forward to be more effective. Very nice person that provided real life examples and work experiences that validated the discussions. Learnings that can be immediately applied in your day to day work.
NA, NA Oct 27, 2019
Past Participant, Elite Sweets Brands Inc Sep 24, 2019
Past Participant, Fresenius Kabi Canada Ltd Sep 23, 2019
Christina made clear the purpose of the course and provided sound practical advice , with real life example with regards to communication within the organization.
Andreea Neculai, Fresenius Kabi Canada Aug 28, 2019
The course was very engaging and very applicable to the workplace environment. The facilitator was very enthusiastic and open to address any questions or concerns, providing ample examples for each topic discussed. It is a good course, providing new tools and strategies for those needing to further enhance their communication skills.
Kevin Haynen, John Howard Society of Thunder Bay & District Aug 27, 2019
Well structured course. Great facilitator! Friendly, professional, great communicator. Course shared lots of good strategies and applicable skills. Really enjoyed his course.
Past Participant, Vistaprint Aug 25, 2019
Past Participant, Revlon Canada Apr 15, 2019
Good Course and presented very well, engaging Very Engaging
Past Participant, Esri Canada Apr 12, 2019
Past Participant, St. Leonard's Place, Peel Apr 9, 2019
very strong , you can see that she is an expert in what she is delivering.
Vanessa, CIBC Apr 9, 2019
Relevant, thought-provokingProfessional, experienced, great for this courseFriendly, tidy environment, quick follow-up prior to the class
Past Participant, Canada Bread/Bimbo Canada Apr 6, 2019
Past Participant, Canadian Blood Services Apr 5, 2019
Past Participant, Canadian Blood Services Feb 13, 2019
Past Participant, Canadian Blood Services Feb 8, 2019
Thanks to a great instructor! Excellent
Past participant, Environment And Climate Change Canada Dec 9, 2018
The instructor needs to explain more on the communications strategies and balance the class room participation to teaching. Don't finish the course quickly on day 2 , was lacking explanation at the end finished too quickly.
Past participant, Liebherr-Canada Ltd. Dec 4, 2018
Steven Dollmaier, Town of Caledon Dec 3, 2018
This was a eye opener for me as it shows there are more commutation concerns when dealing with other managers I have recommend the facilitator to my organization to make sure they have her teach the content to others when signing them up next year Is there away that you can do the training else where as I would like to have 7 of my staff take this course next year. (i.e. come to our location)
Past participant, 407 ETR Nov 27, 2018
Past participant Jun 10, 2018
Liz show adaptability by customizing the course from feedback and was gracious by sharing many insights from her experience. I had a few work issues directly relating to some of the course material and she provided succinct insight when I asked a few specific questions. I will use the tools from the course directly in my day-to-day job performance. Thank you again for a great two days.... and the food was fabulous too! I added all my comments on the first comment box.
Past participant, Teranet Inc. Jun 8, 2018
Liz was very engaging and informative.
Past participant, Siemens Canada Limited May 27, 2018
Christina was very enthusiastic the entire two days
Past Participant, Cancer Care Ontario Dec 10, 2017
pretty good she is nice and very knowledgeable.
Lorna P Dec 10, 2017
Lorna pyrce, Dec 10, 2017
Past participant, Cancer Care Ontario Dec 10, 2017
pretty good she is nice and very knowledgeable.
Past Participant, CIBC Dec 5, 2017
Past participant, CIBC Dec 5, 2017
Tim M, GIABA - ECOWAS Dec 4, 2017
She is dedicated It was a pleasant and valuable time , I have acquired hands on knowledge that will help my day to day work. I travel from far away Nigeria to attend this course, and i conclude it worth my time. I like the fact that you keep to time, serve lunch and Tea-Breaks within the premises, It helps cohesion and time management.
Tim Melaye, GIABA - ECOWAS Dec 4, 2017
She is dedicated It was a pleasant and valuable time , I have acquired hands on knowledge that will help my day to day work. I travel from far away Nigeria to attend this course, and i conclude it worth my time. I like the fact that you keep to time, serve lunch and Tea-Breaks within the premises, It helps cohesion and time management.
Past Participant, CIBC Nov 5, 2017
Past participant, CIBC Nov 5, 2017
Lisa L, H.C. Starck Canada Inc. Oct 29, 2017
This is such a valuable course, more time is needed to fully get everything out of it. It would be great if either the course could start earlier (8am) or if it was 2.5 or 3 day course. I do not think you would be lacking in stuff to do over an extra day!! Colin was fantastic. Easy to understand and able to provide real life examples to help us all understand material.This course was fantastic. Just need more time to learn and absorb it all. the lunches provided were great and it was helpful not to have to worry about running out and finding something to eat.
Past Participant, H.C. Starck Canada Inc Aug 27, 2017
I honestly did not expect to enjoy this course as much as I did. Salima made me feel comfortable in this setting of complete strangers. I can't express enough how this course surpassed any expectation I had coming in. I didn't expect to learn so much about myself and my communication methods. I am truly excited about what I have learned. Salima is a wonderful facilitor who makes you feel safe in an environment where it can be extremely intimidating. Thank you so much for this knowledge and the tools I have gained.
Past Participant, CIBC Aug 27, 2017
Past Participant, Pacific Life Re Aug 27, 2017
Salima was a great facitilator and provided a trusting and open environment for the course. I was happy when leaving the course with what I had learned over the 2 days. A suggestion for enhancement (or it may be a different course all together) would be how to communicate in emails or other forms - How to condense information to specifics for communicating up, down and across an organization. Are there any templates etc that would be helpful or beneficial to someone trying to improve upon this aspect of communication.
Past Participant, Real Estate Council of Ontario (RECO) - Gov of Ont DAA Aug 27, 2017
The instructor made the content interesting, but group exercises in the notebooks could get repetitive. Also, I found I didn't always have enough time to complete the exercises in the amount of time the instructor allotted (10 mins or less)
Past participant, CIBC Aug 27, 2017
Past participant, Pacific Life Re Aug 27, 2017
Salima was a great facitilator and provided a trusting and open environment for the course. I was happy when leaving the course with what I had learned over the 2 days. A suggestion for enhancement (or it may be a different course all together) would be how to communicate in emails or other forms - How to condense information to specifics for communicating up, down and across an organization. Are there any templates etc that would be helpful or beneficial to someone trying to improve upon this aspect of communication.
Past participant, Real Estate Council of Ontario Aug 27, 2017
The instructor made the content interesting, but group exercises in the notebooks could get repetitive. Also, I found I didn't always have enough time to complete the exercises in the amount of time the instructor allotted (10 mins or less)
Past Participant, CIBC Feb 13, 2017
More time should be allocated to Modules two to five. The pace was too slow on 1st day. Good facilitation by Bruce and the lady on Friday was very engaging. Friday facilitator was excellent. Bruce was very good. Location and venue was very good. More time needed on the last module.
Catherine F. Feb 13, 2017
I really enjoyed the course. Bruce and Dorothy as instructors were both excellent. I was hoping there would be more practical skills discussed and practiced during the course. For example, how to write a powerpoint executive summary going to an executive. I think less focus on soft skill verbal communication would have been appreciated. Again I liked the course overall, especially the instructors. I would recommend this course to a colleague if they want more practice in soft skills however, I do not think many of my colleagues need this kind of training.
Past Participant, Esri Canada Feb 12, 2017
Maria A. Feb 12, 2017
It was a very revelatory course for me. I walked away learning something about myself that had never quite occurred to me and that I will have to work on. Dorthy was amazing. I really enjoyed the exercises and she was awesome in succinctly conveying what we needed to be aware of, in each instance. It was a very positive experience. The class size (no. of participants) was large, but it really worked out well in the end, there was an opportunity for multiple perspectives during exercise time since we'd get into new groups every time.
Past Participant, MSF/Doctors Without Borders Feb 12, 2017
Past Participant, Cancer Care Ontario (CCO) Feb 12, 2017
Lot of material to cover which could be divided into courses on there own Bruce was the facilitator the first day and obviously did not feel well because I heard he's usually more energetic. Dorothy was fantastic, intelligent, articulate great feedback. I wish we worked more as a class and not split up into individual tables. I would have enjoyed more of her feedback as 1 group. You miss out when assigned to small groups just focusing on one aspect or case. I found being divided multiple times a day into groups took away from learning about all aspects, cases because individual groups focused on different things. It would have been more productive to open the discussion with everyone. Dorothy had such great knowledge and I would have liked more informaiton from her and feedback with everyone discussing. Many individual did not want to participate in groups making it difficult at times.
Past Participant, CIBC Oct 31, 2016
very relevant to my day to day work Bruce was very Professional and did an excellent job in delivering the material. With CMC's Training I am able to truly outperform and exceed expectations.
Vladimir K. Oct 27, 2016
Past Participant, L-3 WESCAM (3COM) Oct 27, 2016
Already said it. Bruce is great.
Past Participant, City of Kelowna Sep 26, 2016
The instructor was very interesting and kept us active, involved and attentive.
Mustafa A. Sep 25, 2016
The knowledge and experience Colin has could be better shared should the length of the course be increased.
Add content related to communication within culturally diverse organisations. In Canada we live in a cultural mosaic that is carried over to the business world.
2.5 days for the course could be justified.
Past Participant, City of Mississauga Sep 25, 2016
Lise F. Sep 25, 2016
Quite enjoyed the 2 days of learning! Instructor was very good - brought personal examples into the realm which helped make things more realistic.
Great job done!
Thanks for the 2 days or eye-opening info that I can use in my work and every day experiences.
Past Participant, Wakefield Canada Inc. Jun 26, 2016
Past Participant, Teknion Furniture Systems Jun 26, 2016
Past Participant, Ontario Securities Commission (OSC) Jun 26, 2016
Past Participant, IDC Canada Jun 23, 2016
Sherry was awesome. Would take another course with her.
I am a good communicator, but there's always room for improvement.
Shahnaz Feb 29, 2016
Kim V. Feb 21, 2016
I was not certain what to expect but totally enjoyed the material presented and wished that we had had more time to cover the latter half as we had the first half. We did however have a considerable amount of discussion relevant to our own work environments and this may have detracted from the course material. These discussions were in themselves quite valuable as well.
I thoroughly enjoyed Sheila's energy and insight.
Past Participant, CIBC Oct 12, 2015
Past Participant, CIBC Oct 12, 2015
The material, exercises, and class interaction was great. I did how ever had expect a little more from the course.
Past Participant, CIBC Oct 12, 2015
Past Participant, CIBC Oct 12, 2015
Bruce was a great facilitator and engaged everyone in the room. The course was fun and it was interesting hearing other people's opinion and tips. Thanks Bruce fro a great course.
Past Participant, Conexus Credit Union Oct 12, 2015
I am neutral for question 5. I did think it would be a bit more advanced on techniques, not as much of a communication basics. I did enjoy the basics and will use the info, but thought there would be more advanced.
Past Participant, CIBC Oct 12, 2015
The tips and tools provided are useful and logical. I intend to apply them and use them to coach others in their methods of communication. Bruce was very engaging and effective in his facilitation.Bruce was very effective and engaging.
Past Participant, EasyHome Aug 11, 2015
Twice Sheila embarrassed me in front of the class - Once when I was actively participated in a "fun exercise" and didn't realize the role playing was still happening and another time when she stopped me mid speech and told me to breathe. At the end of the day we were all professionals that took 2 days off work to attend a seminar - We weren't even allowed to check our email throughout the day, even though many of us were managers. Also, the food provided both days was awful. The first day I even had to go buy something else to eat. Compared to the Toronto course where the lunch provided was incredible, I must say - I was disappointed.
Past Participant, Canadian Institute for Health Information (CIHI) Aug 10, 2015
Exercises in the notebook were a bit confusing.
Sonia K. Aug 10, 2015
Would be nice if this could have been a 1 day session.
Michael C. Aug 9, 2015
Good content, great delivery from Sheila!
Past Participant, CIBC - Toronto Aug 9, 2015
Past Participant, Watson Building Supplies Aug 9, 2015
Past Participant, Liquor Control Board of Ontario (LCBO) Jul 2, 2015
More information dealing with upper management would be helpful
Past Participant, Bell Canada Jun 28, 2015
Past Participant, CIBC - Toronto Jun 24, 2015
The facilitator was very engaging - all participants were open and enthusiastic - the class room size was the righ capacity for group work - Bruce was awesome as a faciliator in his engagement and method of delivery for the program
Giselle A. Jun 24, 2015
Bruce was very pleasant, respectful, engaging and accommodating.
Past Participant Jun 23, 2015
Past Participant Jun 23, 2015
Past Participant Jun 23, 2015
Past Participant Jun 23, 2015
Past Participant Jun 23, 2015
Nanxi L Jun 23, 2015
I learned a lot of techniques from this course that enable me to communicate with different kinds of people. I really like my instructor, Bruce, who made the class fun and not stressful. His instructions were clear and logical, and he had a lot of examples from his past experiences to help us visualize the complex topics.
Past Participant Jun 23, 2015
I expected a bit more theory/content in the course. Course materials were also a bit dated, videos and supplemental materials were from the 80s/90s
Past Participant, CIBC - Toronto Jun 23, 2015
Bruce is very experienced in this field
Past Participant, Northbridge Insurance (formerly Markel Insurance) Jun 23, 2015
Past Participant, CIBC - Toronto Jun 23, 2015
Past Participant, CIBC - Toronto Jun 23, 2015
Past Participant, CIBC - Toronto Jun 23, 2015
Past Participant, EasyHome Jun 23, 2015
I expected a bit more theory/content in the course. Course materials were also a bit dated, videos and supplemental materials were from the 80s/90sThere was a lot of interaction between Bruce and the class and the course was well run.
Past Participant Jun 22, 2015
Put less focus on self-esteem portion and more on the direct and indirect approaches for questions
Past Participant, CIBC - Toronto Jun 22, 2015
Put less focus on self-esteem portion and more on the direct and indirect approaches for questions
Past Participant, CIBC Feb 17, 2015
Past Participant, CIBC Feb 14, 2015
Past Participant, The Globe and Mail Feb 11, 2015
I found the first day of the course is very dull. Neither the course nor the instructor was impressed. But the second day was much better. Felt more engaged.As my prior comments, the first day experience was "satisfactory" but the second day is "good".
Past Participant, Investment Industry Regulatory Organization of Canada (IIROC) Feb 10, 2015
My own work situation seems to be a little different from most of the others in the class. My upward communications are mostly in the form of memos or reports, not proposals. I still think I picked up some useful pointers, though.
Past Participant, CIBC Feb 9, 2015
Past Participant, CIBC Oct 21, 2014
James T. Oct 21, 2014
Past Participant, CIBC Oct 3, 2014
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