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Past Participant, Project Manager Feb 5, 2026
Highly recommend for leaders across any organization
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Past Participant, Development Manager Feb 5, 2026
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Martine F., Sr Project Manager Sep 30, 2024
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Past Participant, Director, Policy and Engagement Sep 30, 2024
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Madonna L., Project Manager Aug 4, 2024
Materials are great. The Instructor is interactive and sharing a lot of her experiences.
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Past Participant, Senior Advisor Mar 22, 2024
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Jason C., Operations Manager Mar 22, 2024
Instructor was very very knowledgeable, material was well paced, The small size of the group allowed more sharing and participation and the general pace as well as break placement prevented you from "disconnecting"
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Past Participant, Manufacturing Supervisor Mar 22, 2024
Great pacing and plenty of opportunity to discuss with the instructor and other participants about personal issues or relevant case studies
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Connie P., Manager of Patient Services Mar 20, 2024
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Past Participant, Manager, Continuous Improvement Mar 20, 2024
Excellent small group work that solidified my learning during this session.
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Past Participant, Senior Manager Nov 15, 2023
Good flow of information, good balance of activities and theory
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Martin M., Production Manager Jun 23, 2023
I was apprehensive coming into the seminar. I left feeling confident that the tools provided would help me greatly in tackling future conflicts that may arise!
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Past Participant, Service Supervisor Mar 24, 2023
I felt the course was presented very well also our instructor Sherry was very knowledgeable and professional.
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Past Participant, Alternative Care Services Supervisor Mar 24, 2023
The course was delivered very well in suit with the manual.
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Past Participant, Branch Manager Mar 24, 2023
Great course
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Past Participant, Niijaansinaanik Child and Family Services Sep 28, 2022
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Jessica Mattias, TBD, Niijaansinaanik Child and Family Services Sep 28, 2022
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Arun Thangavelu, Quality Manager, Celestica International LP Sep 28, 2022
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Past Participant, Niijaansinaanik Child and Family Services Sep 28, 2022
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Past Participant, Department of National Defence HQ Aug 10, 2022
I thought the course was well-structured. I enjoyed the hand-on/role-playing opportunities, interspersed with a sufficient amount of "teaching"
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Carrie-Ann Temreck, Backwoods Energy Service Aug 10, 2022
I enjoyed the format of the online access. It was user friendly and suited my situation great
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Past Participant, Smartshape™ Weight Loss Centre May 27, 2022
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Past Participant, Niijaansinaanik Child and Family Services May 27, 2022
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Past Participant, Niijaansinaanik Child and Family Services May 27, 2022
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Past Participant, SAP Labs Vancouver Dec 6, 2021
the really small group allowed us more time to discuss topics instead of just listening to other's answers
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Jee Yong Park, Senior Product Specialist, SAP Labs Vancouver Dec 6, 2021
It was good training, I really liked the way it was organized with more hands on activities and breakout rooms.
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Past Participant, Interfor Nov 17, 2021
It was a nice training esp. with having interactions with people out side of my company. Good experience!One improvement point: I felt maybe utilizing some video clips to show the main idea or to give some example would have been more effective.
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Guatam Chauhan, Senior Product Specialist, SAP Labs Vancouver Oct 18, 2021
Excellent content, Participants engagement is very effective and contributes to the success of the learning materials. Overall, one of the best courses I participated in, but this is not surprising giving it is offered by AMA/CMA.Janet Bailey our Instructor was very professional, knowledgeable and funny to listen to. She never missed any comments or questions from any of us throughout the 2 days course. Thank you Janet and a big Thank you to AMA/CMA.
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Ievgeniia Borovska, Senior Product Specialist, SAP Labs Vancouver Oct 18, 2021
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Louis Brodeur, Manager - Special Project, Shared Services Canada Aug 9, 2021
The material was well paced and promoted participant engagement. I would have preferred more case studies and less participant examples
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Past Participant, IMV Inc. Aug 9, 2021
Very good course, with very good exercises, and role plays, etc. Good tricks and models to apply right away at work.
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Past Participant, Toyota Motor Manufacturing Canada Feb 27, 2020
There were some critical takeaways each day that I can apply in my job daily. Christina kept us all engaged throughout the course, which made it easy to focus on the key concepts. The more you participate, the more you get out of the course.
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Frederick Gobeille, Seaboard Transport Feb 27, 2020
The course material was very informative. I loved the group sessions and partner work we did. The examples used in the course were all relative to my every day job functions and situations. She was very well spoken and knowledgeable. She made the class fun and kept us engaged the whole time. You learn a lot about yourself and your emotions. You also learn how to take other individuals perspectives.
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Past Participant, 407 ETR Nov 22, 2019
it was very helpful to me
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Past Participant, Town Of Caledon Oct 25, 2019
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Past Participant, Town Of Caledon Oct 24, 2019
Great learning experience. Great Facilitator. What you learn at this course can be used on a daily basis
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Past Participant, Toronto French School Oct 24, 2019
All good
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Past Participant, Peel Plastic Products Oct 24, 2019
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Past Participant, Walkerton Clean Water Centre Oct 4, 2019
Karen demonstrates excellent facilitation skills and responds appropriately to participants' questions and comments. Her use of real life examples based on her extensive experience reinforces the learning in the session.
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Past Participant, Vistaprint Oct 2, 2019
Great balance of theory, practical and team work.Was able to provide clear examples to provide a better understanding. Provides a better understanding of how assertiveness can be perceived.
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Past Participant, Semtech Sep 27, 2019
Karen is great and she has a lot of valuable knowledge to share. The content is good, though I think it would be nice to get more in depth into complex issues earlier in the course, and cover a wider variety of techniques of handling different issues. Or maybe have a level 2 class :) Karen has the right balance when it comes to assertiveness and it was really useful to hear the way she handled her own situations in the past. She also provides really good guidance. I would recommend this course to anyone who hasn't explored communication styles, emotional intelligence or done leadership courses before. I personally found it a bit light but still gained some useful tips from it.
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Past Participant, Canada Post Corporation Jun 10, 2019
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Past Participant, Genetec Jun 7, 2019
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Past participant, CIBC Nov 7, 2018
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Past participant, Laser Quest Jun 5, 2018
Will help in future Very knowledgeable
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Past participant, Glentel Jun 5, 2018
Excellent conversational style. Great feedback from Karen. She was super helpful and took the time to delve into questions. She's great! Keep her!
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Past Participant, Office Of The Superintendent Of Bankruptcy Canada Dec 13, 2017
Excellent, highly beneficial course with an engaging and knowledgeable instructor. Thanks Nellie.
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Past Participant, Ontario Securities Commission Dec 13, 2017
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Chris B Nov 8, 2017
Great course. Lots of "aha" moments.
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Past Participant, Individuals Nov 2, 2017
I noticed that two assertive techniques: fogging, negative inquiry where not covered in the module 3; they were just listed as learning objectives. Great Visual when explaining the effort we put feels such a big step, but is perceived by other as a small step.I would love to have sample answers for "respond to common put downs statements"
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sherri h, tmmc Nov 2, 2017
I would like to see the facilities more enviromentally friendly. I didn't notice a place for compost. Bins were not clearly marked and people just put everything in the garbage.
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Crystal L, Toyota Motor Manufacturing Nov 1, 2017
Great amount of information and areas to trial. If I can take even 1 or 2 items from this course and use it, the course is well worth the time. Laurel was very engaging. When I found out this was the first time she was facilitating this course I was surprised.
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Taya G, TMMC Nov 1, 2017
This course was designed great. The small group made the environment easy to learn. I will take back the skills I learned and apply it to my day to day life. Laurel knew the content in an out and answered every question with great insight. We couldn't even tell that it was her first time facilitating this course. She did an excellent job!
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Past Participant, Office of the Superintendent of Bankruptcy Canada Nov 1, 2017
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Past Participant, Kruger Inc Jul 26, 2017
The interactive nature of the course was great at reinforcing the learning as we went through the different topics and models. Liz drew from personal experience to show the relevance of topics and to show how the modes can be applied.The course was of great value and I would consider further CMC courses. The facility is also really good, and very convenient from the GO Station. Having the right group of students (diverse backgrounds) also helped in making the content more real as we could see experiences from many different perspectives.
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Past Participant, MSF/Doctors Without Borders Jul 26, 2017
Very positive, very powerful tools
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Past Participant, CIBC Jul 26, 2017
This course is one of the most intense that I have taken. Superb experience. Interaction was amazing. The course was structured in such a way that we can apply the skills and techniques during the class. By doing a lot of group exercise and receiving and providing feedback right after reinforced the learning. I loved it! Liz is an amazing mentor! One comment about the room temperature....it gets too cold in the afternoon....maybe it's because we are a relatively small group...only 5 of us in total.....
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Past Participant, Ontario Ministry of Government and Consumer Services (MGCS) Jun 12, 2017
Excellent role plays and team exercises! Impactful videos.
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Past Participant, BDO Canada LLP Jun 8, 2017
Karen did a great job! I really enjoyed having Karen as a facilitator
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Past participant, BDO Canada LLP Jun 8, 2017
Karen did a great job! I really enjoyed having Karen as a facilitator
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Bill B, BDO Canada LLP Jun 7, 2017
Karen was fantastic
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Past Participant, Mother Parkers Tea & Coffee Inc. May 24, 2017
The facilitator, Nellie was phenomenal! She brought a depth to the course that was not expected, but very much appreciated. She not only made the materials exciting, but she didn't solely read from the materials. I would definitely take another course if she is the facilitator. She is full of energy, engaging, passionate, and most of all experienced. A class size of 3-4 is perfect for this course. Food was ordered and Nellie did a good job of ensuring something was provided on the first day. Also the room was quite cold.
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Past Participant, Oxford Properties Group Inc. Apr 19, 2017
Nellie was a fantastic instructor who always used relevant examples throughout the course. This course met and exceeded my expectations. Nellie was amazing and always engaging.
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Past Participant, Honda Canada Inc. Apr 18, 2017
Exceptional
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Past Participant, College of Dental Hygienists of Ontario Jan 16, 2017
Franca is an excellent Facilitator. She keeps the participants engaged throughout the course but gives them the space they need when doing the exercises. I liked how taking the breaks was even left up to the participants, as it gives us the opportunity to practise our assertiveness in coming to an understanding.
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Sandra D. Jan 12, 2017
The. Course was well presented and the material was interesting. It may be userul to add exercises in which the trainees try themselves to display an assertive behaviour just to practice further the skill set Franca was committed to ensure the information presented was absorbed and all trainees got to experience the exercises and benefit from participating in the course
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Past Participant, Acces Employment Nov 17, 2016
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Past Participant, Acces Employment Nov 16, 2016
I highly recommend this course as it touches on some many areas different areas such as communication, diversity, conflict resolution, self-assessment, etc. Reg was able to keep the group engaged at all times. I had a wonderful three days at CMC. The level of professionalism and costumer service at CMC is outstanding - from the front desk to the classroom.
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Past Participant, Ontario Lottery and Gaming (OLG) Nov 9, 2016
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Past Participant, The Beer Store Nov 9, 2016
Was an excellent communication course. I felt it provided value and I will be suggesting to my peers that they attend. Very enthusiastic and knowledgeable. Well done.
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Jimm P. Mar 31, 2016
Liz did a great job with the material and applied it to real life scenarios. Will be looking for classes led by Liz in the future. Course content met full expectations and facilitator was on point in all areas. Great experience.
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Past Participant, InComm Mar 29, 2016
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Past Participant, Science North / Dynamic Earth Nov 29, 2015
It opened my vision to the other person that I deal with.She is extremely engaging and insightful.
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Past Participant, Toronto Hydro Nov 26, 2015
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Past Participant, Procom Consultants Group Ltd. Nov 1, 2015
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Roy H. Oct 26, 2015
This was my 2nd course with CMC. The trainer and the content both exceeded my expectations.
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Past Participant, Unisource Canada Oct 23, 2015
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Past Participant, Watson Building Supplies Oct 5, 2015
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Past Participant, FundSERV Inc Sep 30, 2015
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Taline A. Sep 30, 2015
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Past Participant, Detour Gold Sep 29, 2015
Liz introduced herself as being a 'professional chameleon'. This proved true. She has a wealth of experience in communicating the assertiveness/responsiveness model. Very effective and convincing.....
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Past Participant, CIBC - Toronto Jul 13, 2015
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Past Participant, Ontario Ministry of Education Jul 12, 2015
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Past Participant, ERCO Worldwide Jul 8, 2015
Salima is enthusiastic, a great communicator and was able to convey the course material with many good examples.
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Past Participant, Graham Group Ltd. Mar 23, 2015
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Past Participant, OPSEU - Ontario Public Sector Employees Union/OPSEU Pension Trust (OPTRUST) Mar 15, 2015
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Past Participant, Liquor Control Board of Ontario (LCBO) Mar 15, 2015
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Jennifer M. Jan 5, 2015
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Past Participant, Cancer Care Ontario Dec 12, 2014
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Past Participant, Dec 11, 2014
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Ashley M. Dec 11, 2014
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Past Participant, OLG Dec 11, 2014
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Past Participant, Nov 25, 2014
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Lorena R. Nov 18, 2014
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Past Participant, Nov 13, 2014
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Past Participant, VCNA Nov 12, 2014
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Past Participant, Manulife Financial Nov 12, 2014
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Tracey B. Nov 11, 2014
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Amy M. W. Nov 11, 2014
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Past Participant, Globe and Mail Sep 30, 2014
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Past Participant, Globe and Mail Sep 30, 2014
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Past Participant Jun 24, 2014
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Past Participant, Alberta Health Services Jun 19, 2014
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Simon M. Jun 19, 2014
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Past Participant, Total E&P Canada Ltd. Jun 18, 2014
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Daniel W. Dec 8, 2013
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Past Participant Dec 8, 2013
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Past Participant, Intact Financial Dec 8, 2013
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Past Participant Oct 9, 2013
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Past Participant, ADP Canada Jul 6, 2013
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Rahul B. Jul 2, 2013
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Angela A. Jul 1, 2013
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Past Participant Apr 15, 2013
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Sarah K. Feb 18, 2013
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Brian B. Feb 12, 2013
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Past Participant, TD Bank Feb 12, 2013
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Past Participant, Hamilton Health Sciences Feb 10, 2013
