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Developing Your Emotional Intelligence

Without strong and effective relationships in business, our fast-paced, team-based and global work environments can’t function with peak efficiency. At the heart of this efficiency are Emotional Intelligence (EI) competencies that drive strong workplace relationships and greater productivity. Today we use EI as an integrated set of skills that underpin highly effective, fast-reacting and innovative organizations.

This course emphasizes the practical application of EI concepts rather than just focusing on theory. Through your active participation, you will learn and practice the EI skills that are the core of achieving personal awareness, connecting with others, managing stress, engaging healthy conflict and collaboration, and exhibiting resilience and optimism.
 

 

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Upcoming Sessions

Date City Times Course# 32144
  • Sep 11, 2017
    - Sep 12, 2017
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Sep 21, 2017
    - Sep 22, 2017
    Calgary, AB 9:00 AM
    - 5:00 PM
    Add to Cart
  • Sep 28, 2017
    - Sep 29, 2017
    Ottawa, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Mar 8, 2018
    - Mar 9, 2018
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Mar 19, 2018
    - Mar 20, 2018
    Calgary, AB 9:00 AM
    - 5:00 PM
    Add to Cart
  • Mar 29, 2018
    - Mar 30, 2018
    Ottawa, ON 9:00 AM
    - 5:00 PM
    Add to Cart

Do you need a different date or location? We offer Courses On Request.


Course Details

What You Will Learn

  • Recognize emotional igniters and apply emotionally intelligent regulation strategies.
  • Identify the impact our emotional intelligence has on connecting with others.
  • Apply emotionally intelligent communication skills to relationship building and maintenance.
  • Practice listening skills that build and maintain empathy.
  • Practice proactive stress management techniques to stay emotionally well balanced.
  • Define resillience and how it impacts effectiveness at work.
  • Identify emotionally intelligent strategies to maintain healthy conflict.
  • Demostrate a collaboratibve attitude at work through application of emotional intelligence.
  • Synthesize emotionally intelligent competencies to address complex EI challenges and opportunities.

How You Will Benefit

  • Recognize and conscioously use emotional data that shapes your professional behavioural responses
  • Identify and manage emotional behaviours that impact your work-based relationships and situations
  • Integrate empathy to promote strong team player attributes and communication
  • Apply emotional insights to decipher and better manage yourself within the organization
  • Implement emotionally intelligent insights to improve personal decision making and professional contributions

Course Features

  • Dealing with conflict Instrument- understand how different conflict- handling styles affect interpersonal and group dynamics- and learn to choose the appropriate style for any situation.
  • Self-reflection exercises to enhance self-awareness and gain insight into your behaviour
  • Worksheets and exercises to enhance participantion and learning
  • Group activities to help transfer learned skills and behaviour to the working world

Fee

  • $1,995 Non Members
  • $1,845 Members

 

Who Should Attend

Anyone who wants to maximize their performance, as well as personal and business success, by increasing emotion management and self-understanding through EI skills.

Course Type

  • Classroom (2 Days)

Extended Outline

Expanding Emotionally Intelligent Personal Awareness

  • Identifying and naming emotions and their levels of intensity
  • Analyzing emotions from their cognitive and physiological manifestations
  • Recognizing emotional igniters and applying emotionally intelligent regulation strategies
Developing Relationships and Personal Impact through Emotional Intelligence
  • Identifying the impact our emotional intelligence has on connecting with others
  • Applying emotionally intelligent communication skills to relationship building and maintenance
  • Practicing listening skills that build and maintain empathy
Demonstrating Emotionally Intelligent Stress Management and Resilience
  • Recognizing stress as a complex set of emotional and physical responses that can have varied results
  • Practicing proactive stress management techniques to stay emotionally well balanced
  • Defining resilience and how it impacts effectiveness at work
Achieving Healthy Conflict and Collaboration Through Emotional Intelligence
  • Recognizing the central role of relationship development and maintenance in achieving healthy conflict
  • Identifying emotionally intelligent strategies for maintaining healthy conflict
  • Demonstrating a collaborative attitude at work through application of emotional intelligence
Bringing It All Together
  • Synthesizing emotionally intelligent competencies to address complex EI challenges and opportunities