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Developing Your Emotional Intelligence (Live Online)

Developed with Dr. Daniel Goleman, based on his research and bestselling book Leadership: The Power of Emotional Intelligence® — Selected Writings.
Increase your effectiveness and performance by understanding the concepts of Emotional Intelligence (EI). Understanding the connection between emotions and actions—and being able to apply EI skills to maximize effectiveness—gives you a powerful advantage in business. Dr. Daniel Goleman introduced his perspectives on EI in 1995 and has become a world-renowned expert in the field. His EI model focuses specifically on the behavioral level, on performance at work and on organizational leadership. Dr. Goleman shared his years of practical research with AMA to develop this Live Online course that explores the EI competencies. Learn this proven EI model and gain the insight and skills you need to apply it. It’s the first step to a more effective, satisfying and successful career.

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Upcoming Sessions

Date City Times Course# 62144
  • Jul 31, 2017
    - Aug 2, 2017
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart
  • Dec 6, 2017
    - Dec 8, 2017
    Live Online 2:00 PM
    - 5:00 PM
    Add to Cart

Do you need a different date or location? We offer Courses On Request.

Course Details

What You Will Learn

What Is Emotional Intelligence and Why Does It Matter?
  • Defining Emotional Intelligence (EI)
  • Comprehending the neurological and physiological underpinnings of EI 
  • Relating the behaviors, impact and challenges of EI to workplace performance 
  • Identifying your workplace relationships and their importance to you and to others
Emotional Intelligence Competency Framework
  • Defining each of the four domains in the EI Framework 
  • Understanding the relevant competencies associated with each domain
Self-Assessment Results
  • Describing your EI strengths and challenges; giving personal examples to illustrate your Emotional and Social Competency Inventory (ESCI) profile 
  • Selecting potential developmental areas for enhancing your EI skills
  • Understanding the domain of self-awareness and associated competencies 
  • Exploring developmental activities in the self-awareness domain that will increase your emotional awareness 
  • Developing greater self-awareness through a variety of activities
  • Understanding the domain of self-management and associated competencies 
  • Exploring developmental activities in the self-management domain that will increase your EI 
  • Developing better self-management through a variety of activities
Social Awareness 
  • Understanding the domain of social awareness and associated competencies 
  • Exploring developmental activities in the social awareness domain that will increase your EI 
  • Developing greater social awareness through a variety of activities
Relationship Management
  • Understanding the domain of relationship management and associated competencies
  • Exploring developmental activities in the relationship management domain that will increase your EI 
  • Developing better relationship management through a variety of activities
Development Planning 
  • Consolidating information gained from the assessment into a practical action plan 
  • Identifying improvement areas 
  • Planning specific techniques to act on improvement areas 
  • Devising methods to maintain focus on development plans

Additional Details

Four 3-hour sessions run over a 2 week period
Live Online courses are delivered in partnership with the American Management Association.
These courses offer the high-calibre faculty and quality content that Canadian Management Centre is known for, but in a live online format— delivered in easy-to-manage lesson installments that won’t disrupt your work week. Learn new skills, sharpen existing ones and enhance your career journey!
  • Interactive, instructor-led course in a user-friendly platform
  • Talk and text with faculty and peers via chat and VoIP
  • Share files and work in breakout group activities
  • Access live, 24/7 customer support throughout your AMA learning experience
  • Lessons are divided into manageable 3-hour blocks


  • $2,300 Member         
  • $2,599 non Member

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Who Should Attend

Business professionals who want to maximize their performance by increasing emotion management and self-understanding through Emotional Intelligence (EI) training.