We're looking forward to seeing you in the classroom!
Explore our FAQs to find answers to common questions about attending our open-enrollment courses. Whether you're a new customer seeking information or a long-time user looking for clarification, this FAQ page is designed to provide you with quick and accurate solutions. Save time and get the information you need right here.
Frequently Asked Questions
How will I know my registration is confirmed?
You will receive a confirmation email a few hours after the registration form is completed. This will contain all the information you need about the date, time and location of your course
International Registrations: If you are registering from outside of Canada, payment must be received before your registration is confirmed. Please note: CMC does not provide Letters of Invitation or Visa documentation.
Where will my course be held?
Your registration confirmation or reminder emails should contain details for your course. You may call us at 1-877-262-2519 for the most up-to-date information.
When do I pay for my course?
Payment must be made prior to the start date of your course. CMC accepts Visa, Mastercard, American Express, EFT and Wire Transfer payments.
What happens if I book my transportation and/or accommodation and then my course is cancelled or postponed?
Sessions are subject to change without notice. We do not recommend booking non-refundable travel. Costs associated with the cancellation of hotel or travel reservations are not the responsibility of Canadian Management Centre.
Inclement Weather
Unless you are notified by phone or email, our classes will run as scheduled during inclement weather.
What time does the course begin and end?
The start and end times are listed in your confirmation and reminder emails. Please arrive approximately 15 minutes early on your first day to check in and get oriented to the course location. The facilitator may work with the class to adjust start and end times to accommodate travel arrangements, but all course hours must be completed.
What is the appropriate dress for the course?
Business casual. Remember, room temperatures may vary we recommend you bring a sweater or jacket to ensure that you are comfortable at all times.
Can I stay in touch with the office or home during the course?
Your course will have regular breaks to allow you to connect with your office or home.
What about parking?
Parking is available at or near all locations, fees for parking may be applicable.
What refreshments will be available?
Coffee, tea and water will be available throughout the session. You can expect to break for 60 minutes for lunch each day to give you ample time to find lunch nearby. You may also choose to bring your lunch; however, we cannot provide refrigeration, so please ensure you have a cooler and ice if necessary.
What if I register for a course and then find out that I cannot attend?
Please visit www.cmcoutperform.com/cancellation-policy for complete details about cancelling your registration.
Allowable Missed Time
Courses are scheduled as advertised with breaks and lunchtimes providing time to reconnect with your workday when it is necessary. In order to receive a Certificate of Completion, you may not miss more than the following amount of time per course.
| Course Length | Allowable Missed Time |
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Do your courses qualify for professional accreditation credits?
Many of our courses are eligible for Professional Development Units applicable to the Professional Project Manager (PMP) certification.
- Log into your PMI account
- From your Dashboard, select Report PDUs
- Under the Education category, selected Course or Training
- Enter the following information:
- Course provider: Canadian Management Centre
- Course Name: Enter course name as it appears on your Certificate of Completion
- Dates: Select the Start Date and End Date of the course
- PDU Categories & Total PDUs
According to PMI (Nov 2023).
- To calculate how many PDUs are in a professional development activity you've done, use your best judgement to decide which of the PMI Talent Triangle's skill areas it relates to and how long it took.
- 1-Hour of Activity related to one of the skill areas equals 1 PDU. You can also divide this up into 15 or 30 minute intervals.
The confirmation says my session is being hosted by the American Management Association (AMA). Who is AMA?
Canadian Management Centre is proud to be a part of AMA Global. Founded in 1913 in the USA, American Management Association is an organization committed to management education. In 1963, Canadian Management Centre joined AMA|Global to foster the growth of managers and leaders throughout Canada. Together, Canadian Management Centre and American Management Association collaborate to offer top-notch training across Canada. Some virtual sessions are hosted by AMA, drawing participants from across North America.
