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Frequently Asked Questions

At Canadian Management Centre we pride ourselves on providing the best service possible.  Below are some Frequently Asked Questions for your review. If you require additional assistance, please email us, call us at
1 877-262-2519 or click here to have someone call you back with our Call Me Now feature.

Seminar Registration Information Customer Service (Changes, Deletions)
About Your Seminar Environment
After Your Seminar Applicable Taxes
Sustainability On-Site Training   

Seminar Registration Information

How will I know my registration is confirmed? Where will the seminar be held?

You will receive a confirmation email as soon as a registration form is completed. This will contain all of the information you will need with regards to date, time, location and any additional instructions regarding the professional development seminar. Depending on the date of registration, some venues may not yet be determined. This information will be sent to you in a reminder email 2 weeks prior to the seminar start date. For immediate and up-to-date information, call us at 1-877-262-2519.For our most commonly used venues please click here [links to 7.3]. In the event that you need to cancel your registration, please refer to our cancellation policy below.

When is the last day that I can register for a seminar?

You may call to register up to the day before a seminar, however, it is preferable that you give us enough notice to ensure that materials are available for you. Please do not go to a meeting without first checking on availability.

 

When do I pay for my seminar?

Once your registration is confirmed, you will be issued an invoice. This invoice must be paid prior to the seminar start date. Payments are accepted in person or via phone, mail or fax. (For registrations from outside of North America, we do require the funds be sent via wire payment only).

What if I paid with a Purchase order and I need a receipt or a refund?

A Purchase Order is a promise of payment, so it does not mean that payment has been received. If possible, have your confirmation number ready. The confirmation number is located on your invoice/meeting notice. If your payment has been received, we will issue a receipt or refund to you as appropriate. To check on the status of your payment, please call us at 1-877-262-2519.

What is your Harmonized Sales Tax (HST) and Goods and Services Tax (GST) number?

Our HST/GST number is R102455250.

What is your legal corporate name?

Canadian Management Centre is also known as IMACAN Management Centre.

Do you accept credit card payments? What credit cards do you accept?

We do accept most major cards (Visa, Mastercard and American Express) for payment for products or services.

What if I register for a seminar and then find out that I cannot attend?

If you cannot attend a seminar for which you have paid and are confirmed and cannot find a substitute to take your place, notify us by email or fax no later than 15 business days prior to your session's start date to transfer or for a complete refund.

If you cancel with 15 business days or less before the start date of that course, and cannot find a replacement for yourself, you will be liable for the entire seminar fee. Once your payment has been received and a cancellation administration fee of $250 has been paid, you will receive one courtesy transfer to use in any future Canadian Management Centre seminar* of equal or lesser value. The complimentary transfer must be used within one year of the original cancelled session. We will also work with you if the courtesy transfer needs to be substituted within your organization.

 

For cancellations received 5 business days or less in advance of the session start date or if you fail to attend without notifying us in writing, in fairness to all attendees, neither a refund nor a courtesy transfer will be issued.

*Annual Pass holders please note that registering for a course and not attending without notifying Canadian Management Centre will result in the cancellation of your Annual Pass and no refund will be issued.

To cancel, please email registrar@cmcoutperform.com or fax 416 214-1453.

*Excludes Conferences, Special Events and Services.

What happens if I book my transportation and/or accommodation and then my course is cancelled or postponed?

When booking transportation and accommodation, please keep in mind that dates and locations of our courses are subject to change without notice. Canadian Management Centre is not responsible for costs associated with the cancellation of hotel or travel reservations.

Customer Service (Changes, Deletions)

I've changed my address, job title, name or company. How can I continue to receive information about your seminars?

If possible, please send us a mailing label with the incorrect information on it and on a separate sheet of paper, indicate what you need to change. Mail the information to Managing Data at Canadian Management Centre, 150 York Street, 5th Floor, Toronto, Ontario, M5H 3S5 or fax it to 416 214-6047.

How can my name be taken off of your mailing lists?

Please mail your address labels to Customer Service, Canadian Management Centre, 150 York Street, 5th Floor, Toronto, Ontario, M5H 3S5 or fax it to 416 214-6047. Please do not make any corrections, we need to see the label exactly the way it is. Please do not send a letter with names to be deleted. Our systems work more efficiently with the actual label to remove your name from our database. We will honour your request as quickly as possible. Because of our production deadlines, the mailing change may not go into effect entirely for up to 12 weeks. Thank you in advance for your patience.

About Your Seminar

How will I know my registration is confirmed? Where will the seminar be held?

You will receive a notice by email containing all of the information you'll need regarding exact meeting location, date and time and any additional instructions you'll want to be aware of. For immediate and up-to-date information, call us at 1-877-262-2519.

Will I receive any materials at the seminar?

You will receive a notebook that captures the essential information taught at the seminar with plenty of space to take notes in. You may also receive materials that serve as quick references back at the office.

How can I arrange accommodations at the hotel where the seminar is being held?

You are responsible for making your own accommodations; however, please contact us if you need a hotel recommendation.

What time does the seminar begin and end?

Standard meeting times begin the first day at 9:00 a.m. We do, however, ask you to report approximately ½ hr. prior to get room assignments and be ready for 9:00 am start. Ending time is normally between 4:30 and 5:00 p.m. but hours may vary slightly with each group.

What is the appropriate dress for the seminar?

It's business casual. Room temperatures may vary according to the group consensus – so you may want to bring a sweater or jacket to ensure that you are comfortable at all times.

Will I be able to stay in touch with the office or home during the seminar?

We schedule regular breaks in every training session so you'll have plenty of time to call the office or home.  Of course our Customer Service Staff or hotel personnel will take messages for you or notify you of an emergency.

What about lunch and parking?

We provide a continental breakfast and a lunch at all of our seminars. Lunch break is approximately 1 hour, with the time varying with each seminar leader. To hold down costs, we ask that you make your own arrangements for parking.

If I cannot attend my entire seminar, may I make up the time at a future date?

In order to get the most out of a seminar, we recommend you make every effort to attend the entire program. If, however, you encounter problems; discuss the situation with the Canadian Management Centre representative at the meeting site or call a customer service representative at 1-877-262-2519 for assistance. We will make every effort to accommodate your needs.

Environment

After Your Seminar

Do your seminars qualify for other professional accreditation credits?

Yes! Professional accreditation credits differ from seminar to seminar. Please call 1-877-CMC-2519, or from Toronto 416-214-5678 to verify the types of accreditation offered for the seminar you are interested in.

Applicable Taxes

What are the applicable taxes on my seminar?

The federal and provincial government decide and dictate the taxes we must collect for our programs. The applicable taxes are based on the Province where you take the course. It is not based on where you live or work. As an example, if you take a course in Vancouver, British Columbia, yet live in Toronto, Ontario, the taxes will be based on those of the province of British Columbia.

When does the New Harmonized Sales Tax (HST) take effect?

The government has mandated that as of May 1, 2010 all courses taken on or after July 1, 2010 will have the HST applied, if they are in the provinces that have HST.

What provinces and/or territories charge the HST?

The federal and provincial government in the following provinces have determined to charge the HST: Ontario, Newfoundland, PEI, Nova Scotia and British Columbia.

Sustainability

Giving Back to the Environment through Partners in Growth™

Over the course of Canadian Management Centre’s day-to-day operations we rely heavily on printed materials to successfully service the needs of our clients. From marketing collateral through to the thousands of notebooks and learning materials we produce yearly, we end up using a very large volume of paper.

Because of this high volume paper use and its effect on our environment, Canadian Management Centre is proud to have partnered with St. Joseph Communications. As a client of St. Josephs, Canadian Management Centre is a participant in the Partners in Growth™ program, which to date has planted over 2,000,000 trees across Canada

Launched in 1990 in partnership with Scouts Canada, this one-of-a kind program replenishes the natural resources we depend on, primarily on public parkland and riverbanks (never to be harvested) across Canada.

On-Site Training

Can I get your seminars delivered on-site?

Canadian Management Centre’s On-Site Seminars enable organizations to get the best we have to offer on-premises. Choose from more than 100 presentations. Or, we can create a workshop tailored to your company’s needs. For complete information, call 416-214-5678, or click here for details [links to 3.0]



  • "  Extremely valuable, the seminar exceeded my expectations.  "

  • "  I appreciated the level of experience the speaker has. He shared relevant real life examples to support the material being taught.  "

  • "  Excellent, very participative group, good techniques & learning.  "

    David Fitzke
    Delta Dental Plan Michigan

  • "  Instructor was very knowledgeable and questions were answered without hesitation.  "

  • Debbie Dockray

  • "  I like the course binder, as it provides background knowledge and will serve as a reference for the future.  "

  • "  I enjoyed the pace, the knowledge and the background of the instructor and the fact that he shared his experiences. The size of the group was small. Also, the course helped identify where the gaps are in our succession planning program.  "

  • "  The instructor has a breadth of global, real world experience.  "

  • "  I felt confident before the course and now I feel even much better while knowing the recipe and the rationale of the win-win negotiation parties.  "

  • "  I enjoyed all aspects of the course, I found it very informative and practical.  "