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Are You Listening?

Mark Goulston and John Ullmen

We’ve compared listening to conversations with the act of listening to music, and the comparison runs even deeper. If you want to make great music, or to appreciate an opera or symphony with a trained ear, you need to develop your skills. And the same is true for connective listening. It doesn’t just happen; you need to make it happen. Moreover, the more you practice, the better you’ll become—and the better you become, the more remarkable your outcomes will be.

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  • "  I liked the very interactive and more application approach.  "

  • "  The instructor was upbeat, knowledgeable and flexible with the content.  "

  • "  The course covered a vast range of topics. This was beneficial as it provided a good overview of product management.  "

  • "  I liked the fact that everybody that attended had the same problems and as a group, we discussed ways that we would handle them when we got back to the office. It gave you a good perspective on how to handle problems.  "

  • "  The one thing I liked best about the course was the amount of information I had learned in only two days!  "

  • "  Come to the course with expectations of what you want to learn and specific questions and you will come away with a high degree of satisfaction. The more you get involved in the course material, with the instructors and participants, the more you will get out of the course.  "

    Dan McKinnon
    Vice President, Engineering
    NuVista Engery Ltd

  • "  I enjoyed the hands-on case scenarios and the sharing of information with the other participants.  "

  • "  We were able to work on projects we are currently working on back at the office. This made the training more relevant.  "

  • "  The exercises were terrific. I am going to see if our teams are forming, storming, norming or performing. I am also going to look at the DiSC exercise we did to see if there are things I can do to perform more effectively with others.  "

  • "  [I] Enjoyed the course, it provides a framework to understand the necessity to think strategically and to do the right thing right.  "

    Jean Benoit
    Business Development Bank of Canada