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Are You Listening?

Mark Goulston and John Ullmen

We’ve compared listening to conversations with the act of listening to music, and the comparison runs even deeper. If you want to make great music, or to appreciate an opera or symphony with a trained ear, you need to develop your skills. And the same is true for connective listening. It doesn’t just happen; you need to make it happen. Moreover, the more you practice, the better you’ll become—and the better you become, the more remarkable your outcomes will be.

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  • "  Overall, an excellent seminar. I have recommended it to other dept coworkers already.  "

  • "  Networking with other financial professionals provided valuable information and insight into specific issues and suggested resolutions. In addition, information on web sites and other information resources was helpful.  "

  • "  There was a consistent effort to apply theory to real life.  "

  • "  I liked the real-life examples provided by the instructor and by others in the class - it allowed me to see how I might apply what I was learning to my own situation.  "

  • "  Rob was very knowledgeable about the subject. His knowledge allowed him to go into detail on many of the topics.  "

  • "  Very useful, great examples and scenarios. Best seminar I have attended!  "

  • "  I enjoyed the interaction. It was a very good opportunity to exchange on the different subject that we touched.  "

  • "  There was lots of interaction. The small group allowed more time for in depth discussions.  "

  • "  My organization is only now starting to use strategic planning; this course provided me with the information I need to help my departments and my division to move ahead.  "

    Stan Szwagiel
    University of Toronto

  • "  Janelle was an excellent instructor and kept the class motivated which was wonderful - keeps you interested in the course and the time flew by! The course gave wonderful insight into why and how you can have a better working relationship with your boss.  "