- Corporate Learning
- The Hub
- Upcoming Events
- Free Resources
- About CMC
- Why Choose CMC
- Our Team
- AMA Global Network
- CMC Awards
- Our Facilitators
- Privacy Statement
- Room Rental Information
- National Locations
- Our Accessible Customer Service Policy (AODA)
- In the News
- Training Options
- Quebec Training Act
- Canada Job Grant
- Contest Winners
- Corporate Citizenship
Good Leadership in Challenging Times
Coach Paul Edward, Ph.D.
A few years ago, two executives had to deliver the same bad news to their different employee groups. The company’s sales volume had been less than forecast, so the president told his executive team that he was cutting the company’s operating budget by 10%. After brainstorming ways to both achieve this target reduction and cause the least distress for the company’s 950 employees, the senior managers had come up with a plan. They had trimmed expenses as much as possible, but they still needed to let some people go. Each executive delivered this news to his or her respective employee group. At the end of the meetings, the first employee group booed its executive and security guards had to escort him out of the auditorium for his safety; whereas the second group cheered its executive and spent an hour afterward talking with her and asking her questions.
Download to read full article
" I liked everything about the course but enjoyed the case evaluations the most. With the cases, we were putting all the analytical tools together through practical use rather than just theoretically. "
" Excellent program, would consider my direct reports for this program. "
Volvo Trucks Canada Inc.
" I liked the fact that everybody that attended had the same problems and as a group, we discussed ways that we would handle them when we got back to the office. It gave you a good perspective on how to handle problems. "
" Lucie was a dynamic speaker and made the course materials relevant to my job. "
" Excellent, very participative group, good techniques & learning. "
Delta Dental Plan Michigan
" I liked how the theory tied in well with practical experience. I was able to take away many tools to implement at work. "
" The course was very informative and easy to understand. "
" I like how the instructor related real stories and situations to the material being taught. "
" Thank you John for sharing your knowledge, experiences and allowing us to share ours. Invaluable experience! "
Canada Post Corporation