Course Finder

 


Select up to 4 cities, ALT + Select

View all courses
 

Responding to Conflict: Strategies for Improved Communication

Increase your success by proactively and positively managing conflict.

Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even avoid them altogether. This seminar will show you how to recognize the causes of interpersonal conflict. You will learn to critically evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve these conflicts. You’ll develop greater awareness of your emotional triggers and how to control them. In addition, you will learn how to continually action-plan around the implementation of your new skills.
 

Learn More


Upcoming Sessions

Date City Times Course# 32115
  • Jun 19, 2017
    - Jun 20, 2017
    Markham, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Aug 10, 2017
    - Aug 11, 2017
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Oct 23, 2017
    - Oct 24, 2017
    Markham, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Nov 16, 2017
    - Nov 17, 2017
    Ottawa, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Nov 27, 2017
    - Nov 28, 2017
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Jan 11, 2018
    - Jan 12, 2018
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Feb 12, 2018
    - Feb 13, 2018
    Markham, ON 9:00 AM
    - 5:00 PM
    Add to Cart
  • Mar 15, 2018
    - Mar 16, 2018
    Toronto, ON 9:00 AM
    - 5:00 PM
    Add to Cart

Do you need a different date or location? We offer Courses On Request.


Course Details

What You Will Learn

  • Recognize the underlying causes of conflict 
  • Map conflict using a five-step approach 
  • Identify ways to develop flexible responses to personal and professional conflicts 
  • Practice applying models, techniques and strategies to manage your interpersonal communication behaviors in conflict situations 
  • Implement strategies to improve your communication and effectively respond to conflict 
 

Download Full Course Outline

How You Will Benefit

  • Use conflict as an opportunity to build better relationships
  • Recognize and assess conflict – in order to manage it effectively
  • Gain insight into your own conflict style and how to manage yourself 
  • Manage conflict effectively for improved teamwork and morale

Download Full Course Outline

Course Features

  • Audiovisual resources to reinforce learning in an impactful manner
  • Brainstorm activities to encourage involvement of everyone for creative thinking
  • Hands-on activities to engage participants in demonstrating skills
  • Job aid(s) and tip sheets to take back to the workplace
  • Self assessment for insight into individual behaviour and how you work with others
  • Structured case study(ies) to apply learning in groups
 

Additional Details

Special Note: Live, online/virtual seminars include interaction with your CMC Facilitator and other learners

Fee

Who Should Attend

Business professionals who want to expand their conflict management skills, understand their own emotions and behaviors when addressing conflict, and find productive ways to manage conflict.

Course Type

Accreditation

Facilitators

Read Reviews

The reviews below are from course evaluations.



  • "  The material covered was concise and mostly relevant to real life situations. It also did not present a ‘single solution’ approach: we covered different ways of responding to conflict and how different situations call for different approaches. I also like the fact we changed groups each day since this gave us a different perspective.  "

  • "  I enjoyed the case studies, visual aids, and mapping out my style when I am interacting with others. I believe this was helpful in self-awareness and realizing what others see when I react to conflict.  "

  • This course has helped the following company outperform.

    Barrick Gold Corporation

  • This course has helped the following company outperform.

    Walker Industries Holdings

  • This course has helped the following company outperform.

    CIBC

  • This course has helped the following company outperform.

    House of Commons Senate of Canada

  • This course has helped the following company outperform.

    Lush Cosmetics

  • This course has helped the following company outperform.

    Tracey Matthews