Canadian Management Centre's (CMC) Accessible Customer Service Policy ensures that people with disabilities are treated with respect, dignity and have equal access to CMC services. Our team will work with you to determine how to meet your needs in a way that ensures a high-quality learning experience.
Communication:
CMC is committed to communicating with people with disabilities in ways that consider their disability. Depending on the individual need, communication can be via email, telephone or in person.
Assistive devices:
CMC recognizes that some customers with disabilities use assistive devices to access or benefit from our services. CMC will use its best efforts to accommodate all assistive devices both in a physical classroom and in our online learning environments.
Service animals:
CMC welcomes individuals with disabilities and their service animals.
Support persons:
CMC welcomes individuals accompanied by a support person. Any person with a disability accompanied by a support person will be allowed to enter CMC's premises with their support person. Course fees are not charged for support persons.
Notice of temporary disruption:
If a planned or unexpected disruption to services (i.e. renovation of the accessible washroom, elevators out of service), CMC will notify customers promptly by email, telephone, or face-to-face communication. A notice will also be posted and include information about the reason for the disruption, its anticipated length, and a description of alternative facilities or services, if available.
Emergency Response Plans:
There are Fire and Emergency procedures in place at all CMC Training locations. If a participant informs our Customer Experience Team or Facilitator that they require assistance in a Fire and or Emergency situation, CMC will ensure appropriate emergency assistance is available during the individual's time at CMC.
Staff training:
Canadian Management Centre provides training to all employees and contracted facilitators across Canada. As required by Ontario legislation, training is provided when employees or facilitators join CMC or when updates to the legislation occur. The training document includes information on the following:
- An overview of the Accessibility for Ontarians with Disabilities Act and the requirements of the customer service standard
- CMC's Accessible Customer Service Policy
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
- What to do if a person with a disability is having difficulty accessing CMC's services.
Feedback process:
Customers who wish to request a copy of CMC's Accessible Customer Service Policy or provide feedback on how CMC delivers services to people with disabilities can email, call, or contact us in person. All feedback is directed to our Director, Public Programs & Customer Experience. Customers can expect to hear back within 5 business days.
Modifications to this or other policies:
Any policy of Canadian Management Centre that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
