Engaging Resistance to Achieve the Change We Want

By John Vogelsang

Too often, as managers and consultants we slip into trying to control or fight resistance. We develop a “change agent-centric view” that resistance is a dysfunctional reaction that we have to overcome in order to affect change (See Ford, et al., 2008).  Through understanding resistance, we can more effectively frame how we communicate change. Through engaging with resistance, we can improve the change process.


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