Workforce management issues touch on nearly every element that drives overall organizational success – it’s no stretch to assert that insight into the issues most critical to human capital management is essential for business. Viewing those issues through the filter of market performance, this report, based on the i4cp’s 2012 Critical Human Capital Issues Survey findings, identifies the issues most important to organizations and the level of effectiveness they have in managing those issues.
The most dramatic overall finding of the 2012 study is that high-performing organizations – companies that are up to seven times as effective as low performers at managing some human capital issues – have been consistently increasing capabilities in the areas they consider critical and
have been doing so throughout the course of the global recession. Conversely, low performer movement on the critical issue index (CII) over the years has stalled, due predominately to those organizations shifting their focus to what’s looming overhead at the time and gaining little by way of
management effectiveness. This finding illustrates that higher performers are able to identify areas for improvement and possess both the agility to increase competencies in those areas and the desire to continually set their sights on the next level of development.
