Effectively Communicating in the Moment

Feel empowered when called upon to “stand and deliver” in spontaneous moments.

It’s happened to all of us—you’re asked to give a project update unexpectedly during a meeting, stopped in the hallway with an important question or are cornered in a challenging conversation. You can’t plan for these unrehearsed events, but you can take steps to always be confident and ready when they do happen by learning effective in-the-moment strategies.

How You Will Benefit

  • Assess your professional strengths and opportunities when communicating in the moment
  • Apply preemptive mindfulness and stress management strategies to bring your best self to in-the-moment communication challenges
  • Use in-the-moment mental templates to organize your thinking and frame your responses
  • Integrate impactful nonverbal delivery behaviors with your in-the-moment communication
  • Manage stress in difficult impromptu interactions
  • Organize and frame responses using mental templates
  • Develop behaviors that convey professionalism
  • Apply preemptive mindfulness to bring out your best self
  • Employ listener analysis to frame messages
  • Use in-the-moment strategies to organize your thinking
  • Integrate impactful nonverbal delivery behaviours with your in-the-moment communication

Course Features

  • Instructional variety to fit your individual goals and skills
  • Practice directed toward achieving insights and practical skills
  • Constructive feedback opportunities to practice being coaches as well as learners
  • In-the-moment communication opportunities will abound!
  • Video recordings to give you the opportunity to try new skills in a safe environment
  • Job aid to help you recall and apply key learning points back in your workplace

Who Should Attend

All business professionals at any point in their careers who need to develop and improve their in-the-moment communication capabilities and confidence.

Live Online classes are delivered in partnership with American Management Association.


$2,695 Non Member Fee
$2,395 Member Fee

Do you need a different date or location? We offer Courses On Request.

$2,695 Non Member Fee
$2,395 Member Fee

Do you need a different date or location? We offer Courses On Request.

When colleagues learn together, everyone benefits!

Connect with an advisor to discuss delivering this course to your team.

41 Reviews 5 Star

Course Reviews

  • Genevieve Y., Project Manager, Oil and Gas Feb 1, 2024

    Overall, the course provides an opportunity learn various mental templates that will be helpful to communicate effectively in the moment.

  • Ingrid H., Accommodation Manager Feb 1, 2024

  • Karla H., Account Specialist Feb 1, 2024

    I loved Kathy as the professor for this course! She had a great tone of voice, provided many great examples and had us interact with each other through-out these 2 days to implement the tools from this course. Brava Kathy!

  • Past Participant, Patient Services Manager Feb 1, 2024

    the first day was excellent- i felt very engaged and was learning a lot.The second day was A LOT of break out rooms and group discussion, but really quick and didnt always have enough time to complete the task in a fulsome way

  • Past Participant, Associate Financial Standards Manager Nov 30, 2023

    Bonita was an excellent instructor for this class! Love her enthusiasm and positive thoughts and energy. Would 100% recommend/take this class again or another class that she teaches.

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