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How To Communicate with Diplomacy, Tact and Credibility

| Learning Path: Master Communication

Get your point across with a positive professional image

How well you communicate directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Being diplomatic, tactful and credible doesn’t always come naturally even when it does, communication can easily be derailed by emotions and conflict. Being skilled in these three areas of communication takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

Learn to choose and use the most appropriate words and emotional tone for every business interaction. Gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

How You Will Benefit

  • Recognize how communicating with diplomacy, tact and credibility positively impacts your professional image
  • Identify your personal communication style and the impact of stress on your style traits
  • Discover techniques to flex your personal style for more effective communication with others
  • Understand and remove the roadblocks to effective communication
  • Utilize the visual, verbal and vocal components of communication for positive impact
  • Develop effective listening skills as a key to communicating with diplomacy, tact and credibility
  • Address difficult situations more effectively using newly acquired communication skills
  • Create an action plan to continue to develop your communication skills at work
  • Learn techniques to flex your own style to communicate more effectively with others
  • Recognize the impact of stress on communications and how to adjust for it
  • Strengthen your communication effectiveness with active listening and questioning skills
  • Gain cooperation and respect by modeling positive behaviours
  • Improve your professional image
  • Gain tips on maintaining confidence and credibility when interacting with others
  • Develop techniques for handling difficult situations and resolving conflict
  • Contribute to a positive work environment by communicating with diplomacy, tact and credibility

Course Features

  • Self assessment for insight into your personal communication style and how you work with others
  • Role play to practice new techniques and behaviours in a safe environment
  • Simulation activities to help reinforce learned skills to take back to the workplace
 

Who Should Attend

All business professionals who want to advance their credibility and confidence with diplomatic methods of communication.

 

$2,695 Non Member Fee
$2,395 Member Fee
View our pricing options
  • Date
    Location
    Time

Do you need a different date or location? We offer Courses On Request.

$2,695 Non Member Fee
$2,395 Member Fee
View our pricing options
  • Date
    Location
    Time

Do you need a different date or location? We offer Courses On Request.

When colleagues learn together, everyone benefits!

Connect with an advisor to discuss delivering this course to your team.

439 Reviews 4 Star

Course Reviews

  • Past Participants, Dispatch Manager Oct 26, 2025

    The instructor was warm and upbeat, a friendly face to teach the course. It was definitely a long two days but she kept us at a good pace the entire time.

  • Mehrnaz R., Construction Project Manager Oct 15, 2025

  • Past Participants, Senior Digital Marketing & Database Specialist Oct 7, 2025

    it was at a good pace and everyone participated

  • Shelley S., Logistics and Customs Coordinator Sep 25, 2025

    I was not excited at all about coming to the course due to not really enjoying previous ones. This course was beyond any expectation I could have thought of.

  • Past Participant, Divisional Manager, Operations Sep 25, 2025

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