How To Communicate with Diplomacy, Tact and Credibility

Get your point across with a positive professional image

How well you communicate directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Being diplomatic, tactful and credible doesn’t always come naturally even when it does, communication can easily be derailed by emotions and conflict. Being skilled in these three areas of communication takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

Learn to choose and use the most appropriate words and emotional tone for every business interaction. Gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

How You Will Benefit

  • Recognize how communicating with diplomacy, tact and credibility positively impacts your professional image
  • Identify your personal communication style and the impact of stress on your style traits
  • Discover techniques to flex your style to gender, generational and positional differences
  • Understand and remove the roadblocks to effective communication
  • Utilize the visual, verbal and vocal components of communication for positive impact
  • Develop effective listening skills as a key to communicating with diplomacy, tact and credibility
  • Address difficult situations more effectively using newly acquired communication skills
  • Create an action plan to continue to develop your communication skills at work
  • Learn techniques to flex your own style to communicate more effectively with others
  • Recognize the impact of stress on communications and how to adjust for it
  • Strengthen your communication effectiveness with active listening and questioning skills
  • Gain cooperation and respect by modeling positive behaviours
  • Improve your professional image
  • Gain tips on maintaining confidence and credibility when interacting with others
  • Develop techniques for handling difficult situations and resolving conflict
  • Contribute to a positive work environment by communicating with diplomacy, tact and credibility

Course Features

  • Self assessment for insight into your personal communication style and how you work with others
  • Role play to practice new techniques and behaviours in a safe environment
  • Simulation activities to help reinforce learned skills to take back to the workplace

Who Should Attend

All business professionals who want to advance their credibility and confidence with diplomatic methods of communication.

Live Online classes are delivered in partnership with American Management Association.


$2,695 Non Member Fee
$2,395 Member Fee

Do you need a different date or location? We offer Courses On Request.

$2,695 Non Member Fee
$2,395 Member Fee

Do you need a different date or location? We offer Courses On Request.

When colleagues learn together, everyone benefits!

Connect with an advisor to discuss delivering this course to your team.

382 Reviews 4 Star

Course Reviews

  • How to Communicate with Diplomacy, Tact and Credibility Apr 30, 2024

  • Past Participant, Senior Financial Analyst Mar 26, 2024

    Very informative. Learned how to read and communicate with others tactfully. The role play part of the course was challenging but good as it took us out of our comfort zone.

  • Amika B., Specialist, Child Care Policy and Funding Development Mar 26, 2024

    Surjeet was an amazing facilitator. I've taken other courses before and this one was by far the best because of Surjeet. She took the time to ensure we all understood the material and made connections as to how we can apply the tools we learned.

  • Alison S., Electrical Foreperson-in-Training Mar 26, 2024

    The course was well run and Sarjeet was a wonderful instructor/facilitator.

  • Past Participant, Compliance Officer Mar 19, 2024

    althought I had done other variations of insight in the past, it was still interesting and I have learned more about myself and how I communicate

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