Communicating Up, Down and Across the Organization

  • Communication & Interpersonal Skills
  • Course Code: 32203

Gain recognition, build stronger work relationships and deliver high-value results!

Real leaders appreciate it when employees practice upward communication—taking the responsibility to communicate new ideas, innovations and better ways to get the work accomplished. This ability is especially crucial during times of economic uncertainty, where responsibilities can change unexpectedly and fresh ideas and input are essential at all organizational levels. This seminar offers practical and adaptive strategies for upward communication—as well as across and downward communication—to inform and influence others no matter where they fit in the organizational chart.

This course is also available Live Online

Do you need a different date or location? We offer Courses On Request.

How You Will Benefit

  • Gain recognition, confidence and credibility by putting forward a positive image 
  • Use upward and downward communication to create new opportunities for yourself
  • Break down the barriers between team cooperation and organizational effectiveness 
  • Reduce frustration through upward and downward communication to build cooperation between different silos 
  • Enhance productivity by gaining support and commitment 
  • Build more cooperative and productive workplace relationships
  • Acquire behaviours and techniques that demonstrate a strong sense of self-confidence with your peers, direct reports and manager
  • Develop techniques to analyze audiences and situations appropriately
  • Create processes to frame your message to specific audiences
  • Apply strategies to influence and motivate others

Course Features

  • Self assessment for insight into individual behaviour and how you work with others
  • Hands-on activities to engage participants in demonstrating skills
  • Audiovisual resources to reinforce learning in an impactful manner
  • Worksheets and exercises to enhance participation and learning


Who Should Attend

Professionals and managers who want to build the communication skills that encourage dialogue throughout the organization and among different departments and levels


91 Reviews 4 Star

Course Reviews

  • Past Participant, Revlon Canada Apr 15, 2019

    Good Course and presented very well, engaging Very Engaging

  • Past Participant, Esri Canada Apr 12, 2019

  • Past Participant, Canadian Blood Services Apr 5, 2019

  • Vanessa, CIBC Apr 9, 2019

    Relevant, thought-provokingProfessional, experienced, great for this courseFriendly, tidy environment, quick follow-up prior to the class

  • Past Participant, St. Leonard's Place, Peel Apr 9, 2019

    very strong , you can see that she is an expert in what she is delivering.

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