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Conflict Management Workshop

| Learning Path: Multiple Paths Available

The ability to effectively manage conflict separates the good from the outstanding performers.

Conflict is a part of daily life. Those who embrace conflict as an opportunity to build understanding and better relationships experience greater personal and professional success. But managing conflict is not easy – it requires self-awareness, solid communication skills and the motivation to resolve uncomfortable situations. This one-day interactive communications training workshop will provide insight into your own emotional triggers and give you the tools to productively managing difficult, conflict-prone conversations.  You’ll walk away feeling greater confidence in managing tough situations with diplomacy, tact and credibility.

How You Will Benefit

  • Build trust and credibility with colleagues and team members
  • Gain confidence in holding difficult conversations calmly and assertively
  • Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
  • Manage conflict situations proactively and effectively
  • Manage your emotional reaction in a conflict situation     
  • Choose the appropriate conflict management approach for any scenario
  • Understand your own conflict style
  • Follow a proven method for diffusing tense situations
  • Communicate assertively without eliciting defensiveness from the other person
  • Plan for difficult conversations in a way that focuses on achieving the results you desire
  • Practice executing difficult conversations

Course Features

  • Self-assessment will provide insights into your conflict behaviours (TKI®)
  • Role plays to practice techniques and behaviours in a safe environment
  • Sharing of best practices regarding conflict management approaches
  • Job aids and resources to enable you to transfer your learning back to your work environment

Want a better sense of what learning with CMC is like? Learn more about the CMC Classroom Experience.

 

Who Should Attend

Professionals and Managers who want to enhance their ability to deal with conflict situations productively.

 

$995 Non Member Fee
$895 Member Fee
View our pricing options
  • Date
    Location
    Time

Do you need a different date or location? We offer Courses On Request.

$995 Non Member Fee
$895 Member Fee
View our pricing options
  • Date
    Location
    Time

Do you need a different date or location? We offer Courses On Request.

When colleagues learn together, everyone benefits!

Connect with an advisor to discuss delivering this course to your team.

Frequently Asked Questions

 What will I learn in this conflict management workshop?

This conflict management workshop teaches practical strategies for handling workplace disagreements constructively. You’ll learn how to identify the root causes of conflict, communicate more effectively during difficult conversations and guide discussions toward productive solutions.

 Who should attend this conflict management training?

This conflict management training is ideal for managers, supervisors, team leaders, HR professionals and anyone responsible for maintaining collaboration within a team. If your role involves navigating difficult conversations or resolving workplace disagreements, this course can help.

 How is this conflict management course different from other conflict resolution training?

Many conflict resolution training programs focus primarily on theory. This course emphasizes practical application, giving you tools and communication strategies you can use immediately to manage disagreements, reduce tension and maintain productive working relationships.

 What skills will I develop in this conflict resolution training workshop?

Participants develop essential workplace communication skills including active listening, de-escalation techniques, managing emotional reactions, addressing misunderstandings and guiding conversations toward mutually beneficial outcomes.

 Can this training help prevent workplace conflicts from escalating?

Yes. One of the goals of this conflict management workshop is helping professionals recognize early warning signs of conflict and respond constructively. By addressing issues early and communicating clearly, teams can prevent many conflicts from escalating.

 Is this available as an online conflict management course?

Yes. This program is offered as both an in-person and an online conflict management course, allowing professionals to build conflict resolution skills in the format that works best for them.

Course Reviews

4.4 ★★★★★★★★★★ 193 Reviews

Participant Feedback Summary (AI generated based on all reviews)

Participants say Conflict Management Workshop is highly engaging, informative, and useful for strengthening conflict-resolution and workplace communication skills. Participants describe learning ways to approach difficult conversations more calmly and productively, with tools and concepts they can apply in both professional and personal situations. They valued the interactive format, group discussion, role playing, feedback, and opportunities to hear different perspectives on conflict and confrontation. Many comments note that real-life examples and clear explanations helped make the material relatable, practical, and easy to apply.

  • Conflict resolution
  • Difficult conversations
  • Role-play practice
  • Workplace communication
  • Real-life examples

Recent Reviews

  • Past Participant, Negotiations Analyst Mar 8, 2026

    This Conflict Management course was an excellent course! The course was well paced, with each module building upon the next in a really logical and easy to understand way. The course provides frameworks and concepts that can be applied to both personal and professional aspects and I will absolutely be recommending it to other colleagues.

  • Past Participant, Negotiator Mar 8, 2026

    The instructor was great and like other CMC courses, the break down between learning and interaction is beneficial.

  • Past Participant, Program Manager Feb 26, 2026

    Excellent instructor! She kept me engaged and focused on the material. Katherine was also very knowledgeable and engaging with the audience, keeping the material relevant.

  • Paolo C., Manufacturing Manager, Finishing Operations Feb 26, 2026

    Loved the course, Katherine had everyone engaged and everyone participated.

  • Leah Z., Self Employed Feb 26, 2026

    This was a great course. I appreciate the class size and the facilitator was fantastic.

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