Conflict Management Workshop
Turn workplace tension into a productive conversation.
Learn. Apply. Succeed.
- Recognize when a disagreement is becoming emotionally charged and separate facts from assumptions
- Manage your own reactions so you can respond thoughtfully rather than escalate the situation
- Understand your usual conflict style and choose an approach that fits the people, priorities and situation
- Move tense conversations toward resolution by acknowledging concerns, finding common ground and agreeing on a path forward
- Communicate assertively without provoking defensiveness, including expressing your needs clearly and saying no when necessary
- Prepare for difficult conversations by defining the desired result and anticipating responses and potential barriers
- Reach clear agreements about responsibilities, next steps and follow-up so work and relationships can move forward
Is This Course Right For You?
You need to address workplace conflict directly while keeping relationships and work on track.
98% of participants recommend this course.
The Learning Experience
- Understand how you respond to conflict. Use self-assessment, reflection and group discussion to examine your conflict tendencies, emotional triggers and different approaches to managing conflict.
- Practice difficult conversations. Work through paired exercises, scenarios and role-play to practice assertive communication and conflict-management techniques, with peer coaching and feedback.
- Apply the tools to a real situation. Use a practical planning worksheet to prepare for a current or recent workplace conflict and identify specific next steps.
Duration: 7 Hours
Delivered in classrooms across Canada and Virtually
Available for private delivery and customizable to match your organization’s needs.
What People Are Saying
“This Conflict Management course was an excellent course! The course was well paced, with each module building upon the next in a really logical and easy to understand way. The course provides frameworks and concepts that can be applied to both personal and professional aspects and I will absolutely be recommending it to other colleagues.”
- Past Participant
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DateLocationTime
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Sep 25, 2026 - Sep 25, 2026Toronto, ON9:00 AM – 5:00 PM (ET)
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Nov 30, 2026 - Nov 30, 2026Toronto, ON9:00 AM – 5:00 PM (ET)
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Dec 2, 2026 - Dec 2, 2026Mississauga, ON9:00 AM – 5:00 PM (ET)
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Jan 6, 2027 - Jan 6, 2027Toronto, ON9:00 AM – 5:00 PM (ET)
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Jan 12, 2027 - Jan 12, 2027Calgary, AB9:00 AM – 5:00 PM (MDT)
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Feb 25, 2027 - Feb 25, 2027Vancouver, BC9:00 AM – 5:00 PM (PDT)
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Mar 3, 2027 - Mar 3, 2027Toronto, ON9:00 AM – 5:00 PM (ET)
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Mar 8, 2027 - Mar 8, 2027Ottawa, ON8:30 AM – 4:30 PM (ET)
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Mar 8, 2027 - Mar 8, 2027Halifax, NS9:00 AM – 5:00 PM (AT)
Do you need a different date or location? We offer Courses On Request.
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DateLocationTime
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Oct 1, 2026 - Oct 2, 2026Remote Access1:00 PM – 5:00 PM (ET)
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Dec 3, 2026 - Dec 4, 2026Remote Access1:00 PM – 5:00 PM (ET)
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Feb 25, 2027 - Feb 26, 2027Remote Access1:00 PM – 5:00 PM (ET)
Do you need a different date or location? We offer Courses On Request.
When colleagues learn together, everyone benefits!
Connect with an advisor to discuss delivering this course to your team.
Frequently Asked Questions
What will I learn in this conflict management workshop?
This conflict management workshop teaches practical strategies for handling workplace disagreements constructively. You’ll learn how to identify the root causes of conflict, communicate more effectively during difficult conversations and guide discussions toward productive solutions.
Who should attend this conflict management training?
This conflict management training is ideal for managers, supervisors, team leaders, HR professionals and anyone responsible for maintaining collaboration within a team. If your role involves navigating difficult conversations or resolving workplace disagreements, this course can help.
How is this conflict management course different from other conflict resolution training?
Many conflict resolution training programs focus primarily on theory. This course emphasizes practical application, giving you tools and communication strategies you can use immediately to manage disagreements, reduce tension and maintain productive working relationships.
What skills will I develop in this conflict resolution training workshop?
Participants develop essential workplace communication skills including active listening, de-escalation techniques, managing emotional reactions, addressing misunderstandings and guiding conversations toward mutually beneficial outcomes.
Can this training help prevent workplace conflicts from escalating?
Yes. One of the goals of this conflict management workshop is helping professionals recognize early warning signs of conflict and respond constructively. By addressing issues early and communicating clearly, teams can prevent many conflicts from escalating.
Is this available as an online conflict management course?
Yes. This program is offered as both an in-person and an online conflict management course, allowing professionals to build conflict resolution skills in the format that works best for them.
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Course Reviews
Participant Feedback Summary (AI generated based on all reviews)
Participants say Conflict Management Workshop is highly engaging, informative, and useful for strengthening conflict-resolution and workplace communication skills. Participants describe learning ways to approach difficult conversations more calmly and productively, with tools and concepts they can apply in both professional and personal situations. They valued the interactive format, group discussion, role playing, feedback, and opportunities to hear different perspectives on conflict and confrontation. Many comments note that real-life examples and clear explanations helped make the material relatable, practical, and easy to apply.
- Conflict resolution
- Difficult conversations
- Role-play practice
- Workplace communication
- Real-life examples
Recent Reviews
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Victor R., Production Supervisor May 20, 2026
Overall it is a good discussion with the Group and i learned a lot that i can use and adopt at my workplace
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Past Participant, Lead Hand May 20, 2026
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Tanner T., Lead Hand May 20, 2026
Lots of knowledgeable tips on how to approach conversations with others at the workplace as I have little experience with it
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Paul S., Lead Hand May 20, 2026
Very knowledgeable
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Kyle R., Lead Hand May 20, 2026
Great facility Rumina is a great speaker with soft voice. Explains everything in detail. I enjoyed the course
