Getting Results Without Authority

  • Management
  • Course Code: 32532

Learn how to influence individuals and outcomes without the use of formal authority.

Whether you’re dealing with bosses, colleagues, team members or senior management, the ability to win respect, influence people and cultivate cooperation is absolutely essential to career success. In this persuasive skills training, you’ll focus on the key elements of influencing others when there is lack of authority—personal power, persuasion and negotiation. Learn how to influence people by building your power base using the Personal Power Model…understand exchange and reciprocity (the first steps in the influence process) …adapt communication style to build credibility…persuade with a framework of discovery, preparation and dialogue…master the key components of negotiation.

For organizations, this course supports the Performance and Productivity Impact Area - improving resource management, agility and innovation.

How You Will Benefit

  • Determine your personal power base.
  • Analyze your approach when influencing others and know how to adjust it.
  • Identify the fundamentals of exchange and reciprocity.
  • Develop and apply persuasion skills using four skill steps to influence others.
  • Improve your basic interpersonal skills of listening, questioning, and providing constructive feedback.
  • Appreciate the value of constructive conflict, and learn how to work through conflict situations when influencing.
  • Identify the basic steps of negotiation and promote win-win results.
  • Establish or regain credibility so you can begin to influence people
  • Effectively use your power base to persuade others
  • Understand the person you’re trying to influence—and persuade through give-and-take
  • Develop and grow relationships within your organization and beyond
  • Create a collaborative work environment for faster, better results
  • Successfully sell your ideas and implement change
  • Achieve trust and give-and-take relationships up, down and across the organization
  • Influence people while projecting self-confidence without being pushy
  • Identify various negotiating techniques that promote win-win outcomes

Course Features

  • Interactive exercises and role plays to give you the opportunity to try new skills in a safe environment and transfer your learning back in your work environment
  • A self-assessment that provides insight into your preferences and how that impacts how you work with others
  • Job aid to help you recall and apply key learning points when you need to


Who Should Attend


Professionals who need to improve their influencing skills to achieve results through others.

Live Online classes are delivered in partnership with American Management Association.

Live Online courses delivered in partnership with American Management Association


$2,545 Non Member Fee
$2,295 Member Fee

Do you need a different date or location? We offer Courses On Request.

$2,545 Non Member Fee
$2,295 Member Fee

Do you need a different date or location? We offer Courses On Request.

Schedule this course for your team. Click here to get started.
211 Reviews 4 Star

Course Reviews

  • Heather McKee, Senior Business Analyst, Cenovus Energy Nov 29, 2021

    I would have liked to spend more time on dealing with difficult people using our real life examples as case studies. I understand that the leadup to that portion of the course meant that it would come at the end but I believe that was probably the most important section for me. Using my DISC personality type, I would have liked to spend more time on this.

  • Trina Griep, Strategic Coordinator, City Of Edmonton Oct 12, 2021

    Frank was a great instructor. Right balance of teaching and hands on exercises.I found some concepts a little basic, but overall it was generally good.

  • Cooper Gluek, Packaging Development Analyst, Toyota Motor Manufacturing Canada Sep 9, 2021

    Very informative. Great content and discussion. The instructor was very well spoken and I like when she provided information applicable to work and to life.

  • Past Participant, Financial Services Regulatory Authority of Ontario Feb 3, 2022

    I was expecting more tools and resources that would help recieve responses and results quicker (short term results)

  • Candice Engel, Manager , Commercial West - Markets, TC Energy Feb 1, 2022

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