Become the engine of a high performance team.
Managers who will be promoted are those who manage efficiently and lead their teams effectively. Learn when to lead and when to get out of the way: know and teach critical leadership skills to members of your team, so that any one of them can lead in your absence.
Course Features
Executives, managers, team leaders and other business professionals working and leading in a team environment.
Live Online classes are delivered in partnership with American Management Association.
Do you need a different date or location? We offer Courses On Request.
Feb 24 2:00 PM - 5:30 PM
Feb 25 2:00 PM - 5:30 PM
Mar 03 2:00 PM - 5:30 PM
Mar 04 2:00 PM - 5:30 PM
Do you need a different date or location? We offer Courses On Request.
When colleagues learn together, everyone benefits!
Connect with an advisor to discuss delivering this course to your team.
Past Participant, Terminal Manager, Service Delivery Oct 3, 2024
The instructor had a wealth of experience and made the class very ineteractive
Past Participant, Intermediate Accountant Oct 3, 2024
Katsistohkwi:io J., Interim Program Manager, Workforce Development Oct 3, 2024
The course was excellent, and the instructor was really great at keeping the class engaged and teaching the material. Thank you for this learning experience!
Past Participant, Terminal Manager Oct 3, 2024
Instructor was excellent.
Past Participant, Operations Manager Aug 18, 2024
Weijia Z., Technical Business Development Manager Jul 14, 2024
Faculty had great energy, insight, and promoted sharing of real life examples during the sessions.
Past Participant, Medical Analyst Researcher Mar 5, 2024
Overall the course was interesting and met the objectives. I liked the Learning Style survey prior to the course and the notebook was a very useful guide and resource. The course presentation was a bit slow for me, but I did appreciate the interaction with the other participants. I would have appreciated more breaks. It was difficult to be attentive and present for 3 1/2 hours with only one 10-12 minute break
Past Participant, Research & Insights Mar 5, 2024
Laura D., a/Director Solution Architecture and Design Dec 7, 2023
This was virtual, the platform met the needs and the breakout rooms were effective
Julie A., Human Resources Director Nov 14, 2023
Past Participant, Team Lead Sep 19, 2023
The facilitator was energetic and enthusiastic. Good use of break out rooms.
Stephanie B., Program Manager Addictions Jun 29, 2023
Past Participant, Director of Client Services Jun 29, 2023
Paul C., Client Services Coordinator Jun 29, 2023
Heightened my awareness in many areas. Enjoyable!
Past Participant, Program Manager Housing & Support Services Residential Jun 29, 2023
Past Participant, Program Supervisor Jun 29, 2023
Past Participant, Supervisor Youth Awareness & Education Jun 29, 2023
Thank you! The course was really interactive and had lots of good information in it. We did seem to do a lot of reading directly from the book as participants? but it did keep us engaged! thank you again!
Past Participant, Manager of Quality Improvement & Privacy Jun 29, 2023
Instructor was very nice, easy to listen to and shared relevant stories and examples.
Kelsey S., Compliance Analyst May 9, 2023
The course was excellent, very educational and able to relate back to real experiences. Darren was an amazing facilitator and I look forward to taking more courses in future with CMC and will look for courses with Darren as the facilitator.
Kaye F., Team Leader May 9, 2023
It was a great experience and has exceeded my expectations. The facilitator was very knowledgable and the teaching skills are very effective.
Past Participant, Contracting Team Leader May 9, 2023
Past Participant, Service Canada Dec 9, 2022
Past Participant, Service Canada Dec 9, 2022
Adrienne Golding, Maple Leaf Foods Aug 16, 2022
Training was on par with other training that I have participated in. Facilitator did a good job trying to engage the participants, however, more opportunities to practice tools and techniques would have been helpful.
Past Participant, Blue Ocean Contact Centers Jun 14, 2022
The training was ok but more applicable for someone who doesn't have leadership experience. I was hoping for more insight into techniques related to working remotely since many of us are working remotely now, however course material didn't include this. There were a few group activities but additional techniques to keep audience engaged in virtual training could be beneficial.
Kim Campbell, Blue Ocean Contact Centers Mar 22, 2022
This was my first online training course and I was pleasantly surprised. The content was very informative and I appreciated the format. Tim Genck was a great facilitator. I found the pace just right and really enjoyed the group break out sessions. I definitely recommend this course
Past Participant, Wilfrid Laurier University Mar 8, 2022
The instructor was engaging and had everyone involved. Some of the written material could be more detailed.
Al Yousefi, Manager Customer Support & Partner Enablement, Upstream Works Software Ltd. Jan 20, 2022
Francis Martinello, Staff Software Engineer/ Manager, Upstream Works Software Ltd. Jan 20, 2022
Very engaging and fun where open communication was always encouraged. I felt comfortable sharing my ideas and solutioning with everyone involved.
Francis Martinello, Staff Software Engineer/ Manager, Upstream Works Software Ltd. Jan 20, 2022
Instructor was great as a person but aged out in context (references to Jerry Mcguire may be dated), had issues with zoom meeting (camera not working, issues with getting media to play), and he accidentally shared inappropriate material on the meeting during the lunch break on the first day.
Ross Macdonald, Business Development Specialist, Timmins Economic Development Corporation Jan 20, 2022
Instructor was great as a person but aged out in context (references to Jerry Mcguire may be dated), had issues with zoom meeting (camera not working, issues with getting media to play), and he accidentally shared inappropriate material on the meeting during the lunch break on the first day.
Sean Blakely, Manager, Security & Life Safety, Brookfield Properties Oct 14, 2021
It gave me the opportunity to practice what I do day-to-day. I got some insightful advice on my writing and what I add or eliminate. I also find that the textbook is really helpful to reference.
Bridget Bayliss, Director, The Agency For Co-Operative Housing Aug 16, 2021
Alan - runs a tight class setting; lots of structure while still allowing us to share within the group.
Sabrina Mansingh, Supervisor, Client Services, Real Estate Council of Ontario Aug 16, 2021
good balance of theory and practical, opportunities to practice in the break-out groups was appreciated
Past Participant, Loblaw Companies Limited Nov 13, 2019
Great interaction with the group, it was very helpful to hear other people's real life experiences/challenges/successes to bring the content of the course to life.
Past Participant, F&P Manufacturing Inc. Canada Nov 11, 2019
Shelly Schneider, Canadian Mental Health Association Nov 10, 2019
I like to small group, Bruce was attentive to all and mixed up the group so we had the chance to work with each participant in the training. Bruce was engaging and presented the material in an understandable way. He also used his own examples when applying the material. More information on "distance leadership" would have been great.
Past Participant, F&P Manufacturing Inc. Canada Sep 24, 2019
Great interaction, great instructor. Real world examples assisted greatly. Gives emphasis to the distinction between being a manager and a leader
Past Participant, Bruce Telecom Jun 17, 2019
Past Participant, Jonas Club Software Jun 4, 2019
Past Participant, Jonas Club Software Jun 4, 2019
Material was good, breakouts didn't feel hokey like they can be sometimes instructor was Very knowledgeable, did a good job of keeping the momentum going and responded with detailed answers to questions. When the days go by fast that almost always means the instructor did a great job.
Past Participant, Glentel Jun 4, 2019
Past Participant, Bruce Telecom Jun 3, 2019
Practical skills that can be applied. I liked doing all the exercises! Sherry was good. A bit too serious and difficult to read but good. Everything was professionally done. Lunch was ok, but expected more of a catered meal.
Past Participant, WJ Canada May 1, 2019
Casey Harris, Bruce Telecom Apr 29, 2019
Very informative easy going and easy to listen too. Made the course interested and fun. great location
Past Participant, Information and Privacy Commissioner (IPC) of Ontario Mar 18, 2019
Past Participant, Bruce Telecom Mar 13, 2019
Kept everyone engaged. Able to relate classmates challenges to the material.
Past Participant, Cardinal Funeral Homes Ltd. Mar 12, 2019
Salima was fantastic . Very knowledgeable and flexible.
David Johnson, Havergal College Mar 12, 2019
It was great how we could all talk about our individual challenges and discuss in detail at different stages of the course, and hear others challenges.Very articulate, pulls in everyone, keeps us engaged.
Past participant, LCBO Dec 10, 2018
Past participant, Bruce Telecom Dec 6, 2018
excellent facilities and a knowledgeable instructor
Past participant, Sep 26, 2018
Past participant, Sep 20, 2018
Past participant, Sep 16, 2018
The course was a strong reminder of skill sets i have previously learned through other courses at CMC, as well as internal training and other offsite training i have participated in. Lisa was a pleasure to work with. Very knowledgeable and was able to place real life instances in as examples to course material. Looking for training in regards to build successful succession planning for those you are looking to level up, as well as yourself.
Past participant, General Dynamics Land Systems - Canada Mar 13, 2018
Course Instructor was courteous, professional and a subject matter expert. The content changed depending on the types of questions that were being asked due to her ability to adapt as required while keeping everyone engaged and on topic. As stated earlier the Instructor was a subject matter expert who answered all questions and shifted the content to align with the questions while still meeting all the parameters of the course.
Past participant, Perk Dec 5, 2017
Past Participant, Perk Dec 5, 2017
Past Participant, Compugen Inc Dec 3, 2017
I had just finished a course in Behavior and this course was based on some of the Items from that. It was presented well and the information was easy to grasp Survey is too long
Past participant, Compugen Inc Dec 3, 2017
I had just finished a course in Behavior and this course was based on some of the Items from that. It was presented well and the information was easy to grasp Survey is too long
Past participant, Ruse & Colombe Nov 8, 2017
Luc is an excellent communicator and his vision of leadership is encouraging, authentic and refreshing.
Past Participant, Ruse & Colombe Nov 8, 2017
Luc is an excellent communicator and his vision of leadership is encouraging, authentic and refreshing.
Past Participant, Kumon Canada Inc. Oct 12, 2017
Strong topics related to managers at all levels. Very honest, knowledgeable and engaging.Well designed with lots of room for flexibility. Facilitator is key. Content is not strong without a good facilitator.
Past Participant, Brookfield Property Partners Jun 27, 2017
Our Facilitator was excellent. She included each of us in various scenario's which assisted in understanding how to be a good manager and team builder. She was very personable and made this an exciting course to attend. Again she was excellent.Again I found the course to be really interesting and extremely helpful. The only negative would be the booklet. It would have been easier if it was a binder so that I could insert my pages of notes into the relevant areas.
Chris M, ACML Apr 27, 2017
Gabe D, Watson Builing Supplies Apr 25, 2017
I have had similar training in a previous job and found this to be a good refresher. I have had Liz Murphy before. She is a very good facilitator. used this course as a refresher
Gabe D'Ambrosi, Watson Builing Supplies Apr 25, 2017
I have had similar training in a previous job and found this to be a good refresher. I have had Liz Murphy before. She is a very good facilitator. used this course as a refresher
Past Participant, Black & McDonald Mar 14, 2017
Past Participant, Royal College Of Physicians And Surgeons Of Canada Mar 14, 2017
It was a lot of information to take in over the two days, but it is practical enough that I could implement what I learned.
Past Participant, Watson L.P. Feb 26, 2017
Enjoyed it thoroughly very personable and kept your attention with her style.
Past Participant, Europtimum Display Inc Feb 26, 2017
Very helpful and able to apply in all aspects of life.
Past Participant, Watson L.P. Feb 24, 2017
There were a few Key Takeaways from this course that were very Unique to me and I will implement in my Leadership Plans in 2017 right away. Salima was tremendous. She is so well spoken and presents the material very well and easy to understand and follow. She engages the class just enough and also presents examples/stories to give us great examples I would recommend this course to anyone with Salima as the presenter
Past Participant, TD Bank Group Feb 23, 2017
Past Participant, RBC Financial Group Dec 4, 2016
Past Participant, Canadian Tire Corporation, Limited Dec 4, 2016
Past Participant, Indigenous and Northern Affairs Canada Sep 26, 2016
Past Participant, Karen Savage Sep 23, 2016
Laura D. Sep 18, 2016
Loved it ! I would recommend it to any of my peers!
Salima was great! She was VERY knowlegeable and allowed for class participation. There were some examples she was providing which didn't have a direct impact on my personal job etc (EX: Oprah as a leader etc) however, i loved her. I would love to take more courses she facilitates
Rick B. Sep 18, 2016
Presentation of the course was excellent !!! When I left the course I discussed it with our team and didn't really see all that I had learned. When I arrived at work this morning and went through My daily meetings it was then that I seen things that were course related that I drew from . As the day went on I came across more situations that my response was different because of the lessons learned .
Past Participant, Toyota Motor Manufacturing Canada Sep 16, 2016
Salima was an excellent facilitator. She was very passionate and that came through in her teaching. I learned a lot that I can apply to my current role. I will recommend CMC to my fellow colleagues and friends.
Past Participant, Sienna Senior Living Sep 15, 2016
Past Participant, ERCO Worldwide Jun 26, 2016
Enjoyed the course. Bruce was a great facilitator and communicator. He provided personal examples of the course content put into action. Liked his "top ten" activities when we returned from a break. Good way to get the energy up in the room!
It was nice to have a training room with windows - I found it was easier to focus on the course material.
Past Participant, Legislative Assembly of Ontario ("The Leg") Jun 16, 2016
Could this have been a one-day course? Possibly, but it would have been rushed. Bruce is an excellent instructor and I found this to be a very inspiring experience.
Past Participant, Athena Automation Ltd. Mar 13, 2016
Past Participant, Athena Automation Ltd. Mar 13, 2016
Henri B. Sep 13, 2015
John J. Sep 13, 2015
Liz was an excellent facilitator and teacher. The many group exercises were extremely valuable for real life experiences. A very well run training session. Liz was dynamic and engaging.
Charles R. Sep 11, 2015
So good at energizing and engaging our group over two days - an absolute pleasure to work with!
Sultan A. Sep 10, 2015
Great instructor. Great follow up with trainee from the management by emails. Great facilitator
Past Participant, Bunge Canada Sep 10, 2015
Lots of opportunity for interaction. Adaptable to the dynamics of the class
Past Participant, Cimpress Mar 13, 2015
Facilitator did a great job. Very comfortable atmosphere.
Past Participant, Ontario Lottery and Gaming (OLG) Mar 10, 2015
Thanks Liz!
Past Participant, Health Canada Dec 2, 2014
Past Participant, Dec 2, 2014
Garabed H. Sep 14, 2014
Garabed H. Sep 14, 2014
Past Participant Sep 14, 2014
Past Participant Sep 14, 2014
Past Participant, Honda Canada Sep 14, 2014
Shawn B. Sep 14, 2014
Past Participant Sep 14, 2014
Past Participant, OLG Jun 15, 2014
Trevor H. Jun 15, 2014
Frank C. Jun 14, 2014
Past Participant, ALCON Jun 13, 2014
Cheryl R. Feb 9, 2014
Past Participant, Scotiabank Sep 17, 2013
Past Participant, Reid Sep 14, 2013
Steve J. Feb 13, 2013
Past Participant, HSF Feb 10, 2013
Past Participant Feb 8, 2013
Corey C. Jan 25, 2013
Bryant D. Jan 24, 2013
