Management Skills for New Supervisors and Managers

Build the confidence and practical skills to lead your team well.

Learn. Apply. Succeed.

  • Learn the core roles and responsibilities for managing successful teams
  • Use the “conversational triangle” to ensure clear communication that fosters collaboration
  • Develop the flexibility to tailor your management approach to maximize potential and engagement
  • Understand motivation and how to create an environment that boosts team morale
  • Develop clear, achievable performance goals for your team, ensuring everyone understands expectations
  • Practice delivering actionable and constructive feedback, helping your team members improve skills and performance
  • Master delegation strategies that empower team members and free up your time to focus on higher-level tasks
  • Use effective coaching techniques to help your team members develop their skills and reach their full potential

Is This Course Right For You?

Managers and supervisors who have been in the role for a few years without formal management training and want to strengthen how they communicate, delegate, coach, motivate and manage performance.

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The Learning Experience

  • Facilitated, hands-on learning. Move from short teaching segments into realistic workplace scenarios, guided practice, and debriefs that turn concepts into what you will say and do at work.
  • Practice the conversations leaders need most. You will plan and practice coaching, feedback, and delegation, including structured role plays that build confidence and follow-through.
  • Tools you will keep using. Leave with practical job aids and templates you can use immediately to prepare for coaching, delegation, and feedback conversations.

Duration: 14 Hours 
Delivered in classrooms across Canada and Live Online. 
Available for private delivery and customizable to match your organization’s needs. 

What People Are Saying

“I came into this course thinking I already knew most of the material, but it turned out to be a refreshing and insightful experience. The discussions, real-world examples, and shared challenges among participants made the learning feel relevant and practical. It was both validating and eye-opening, and I left with new ideas and confidence I can apply in my role.”

- Edna S. 2025 participant

$2,695 Non Member Fee
$2,395 Member Fee
View our pricing options
  • Date
    Location
    Time

Do you need a different date or location? We offer Courses On Request.

$2,695 Non Member Fee
$2,395 Member Fee
View our pricing options
  • Date
    Location
    Time

Do you need a different date or location? We offer Courses On Request.

When colleagues learn together, everyone benefits!

Connect with an advisor to discuss delivering this course to your team.

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This course is part of the Management Mastery learning path. Discover more about our Learning Paths or explore how we can tailor a pathway to align with your development and career goals.

Frequently Asked Questions

 Who should take new supervisor and manager training courses?

Our new supervisor and manager training course is designed for first-time managers and supervisors who need practical management training. It’s also a strong fit for managers who have been in their role for a few years but haven’t had formal management skills training and want to build a strong foundation in management. This course is relevant for individual contributors transitioning into leadership roles, as well as supervisors responsible for delegating work, managing performance, and leading teams. 

Organizations use this course to help establish consistent management practices and support new supervisors as they step into leadership responsibilities.
 

 How is this course different from Making the Transition to Supervising and Managing Others?

Management Skills for New Supervisors and Managers provides a broad foundation in the core practices of managing a team, including communication, motivation, delegation, coaching, feedback and performance goals. It is a strong choice for new managers and for those who have been in the role for a few years but have not had formal management training.

Making the Transition to Supervising and Managing Others is designed more specifically for people preparing for or adjusting to their first move into supervision. It focuses on the shift from individual contributor or peer to manager, including establishing credibility, navigating changing relationships and adjusting how work gets done through others.

If the primary need is to build practical, day-to-day management capabilities, Management Skills for New Supervisors and Managers is the better fit. If the immediate challenge is stepping into the role and navigating the transition, Making the Transition to Supervising and Managing Others may be the better starting point.

 What topics are covered in new supervisor and manager training courses?

This management course for new supervisors and managers is perfect for building essential skills you’ll use every day including motivation, delegation, coaching, communication, collaboration, and performance management. Through guided hands-on exercises, role-plays and practical application, this management training helps you build confidence you can apply back at work right away for better business results. 

 How is this new supervisor and manager training course different from a self-paced, on-demand online course?

This is a live, facilitator-led course offered in person and online. Participants discuss workplace challenges, practice management conversations and receive feedback as they apply the concepts.

Rather than only watching or reading course content independently, participants actively work through communication, coaching, delegation and performance-management situations they are likely to encounter on the job.

 Will new supervisor and manager training help me delegate without micromanaging?

Yes. Delegation is a core part of this new supervisor and manager training. You’ll learn how to assign work clearly, set expectations, follow up effectively, and avoid common mistakes like micromanaging or doing the work yourself.

 Will new supervisor and manager training courses help me navigate difficult conversations and performance issues?

Yes. Effective communication, ongoing performance management and employee development are key components in this management skills training course. Assessments and practice sessions will help you build self-awareness and confidence in everyday conversations and situations so you can improve performance in real time.  

 What results should I expect after taking a new supervisor and manager training course?

You’ll leave this course with greater confidence and a practical toolkit you can use immediately. Expect clearer communication, stronger coaching habits, better delegation, and a solid foundation in core management skills.
Individually, managers gain structure and clarity in how they lead. Teams benefit from more consistent communication and expectations. Organizations see more aligned performance and stronger management practices across departments.
 

 Do I need to prepare anything in advance to take this new supervisor and manager training course?

Any pre-work instructions will be shared before the course. Participants are encouraged to come prepared to reflect on their current management challenges and experiences.
The course is designed to support open discussion and practical application in a professional learning environment.
 

Canadian Management Centre Also Recommends:

  • Go Beyond®: Becoming an Extraordinary Leader

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  • Making the Transition to Supervising and Managing Others

    Build practical skills in delegation, feedback, conflict management, goal setting and time management as you transition into supervising or managing others.

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  • Preparing for Leadership

    Prepare to take the lead with practical skills in communication, credibility, influence, leadership presence, coaching and mentoring.

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Course Reviews

4.5 ★★★★★★★★★★ 1029 Reviews

Participant Feedback Summary (AI generated based on all reviews)

Participants say Management Skills for New Supervisors and Managers is useful for new and developing managers who want a clearer foundation for supervising people, understanding management styles, and working more effectively with direct reports. Many participants describe the course as practical, informative, and easy to apply, especially around communication styles, self-reflection, team management, and adapting approaches to different personalities. Participants also value the opportunity to learn through discussion, role play, group work, and workplace-based examples that make the material feel relevant to real management situations. The learning experience is often described as engaging and supportive, with clear explanations, strong facilitation, and space to ask questions or connect the content to individual workplace challenges.

  • Communication styles
  • New manager skills
  • Managing direct reports
  • Role play and discussion

Recent Reviews

  • Michael S., Team Lead, Creative Jul 21, 2026

    The course was very thorough and insightful. I appreciated the booklet and some of the explanations provided.

  • Past Participant, Sales - Account Manager Jul 21, 2026

    Learned a number of strategies to apply as a new manager. As technology in the workplace continues to evolve, the content needs to stay current but was good for now!

  • Esther A., Team Lead, Managed Services Jul 21, 2026

    All the content provided was relevant and useful to me!

  • Christina L., Team Lead, Field Marketing & Events Jul 21, 2026

    I appreciated the thoroughness on the communication styles.

  • Past Participant, Operations Manager Jul 21, 2026

    Very interesting - learned many skills and best practices that I will take forward in my career

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