Responding to Conflict: Strategies for Improved Communication

Increase your success by proactively and positively managing conflict

Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even avoid them altogether. This seminar will show you how to recognize the causes of interpersonal conflict. You will learn to critically evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve these conflicts. You’ll develop greater awareness of your emotional triggers and how to control them. In addition, you will learn how to continually action-plan around the implementation of your new skills.

How You Will Benefit

  • Recognize the underlying causes of conflict 
  • Map conflict using a five-step approach 
  • Identify ways to develop flexible responses to personal and professional conflicts 
  • Practice applying models, techniques and strategies to manage your interpersonal communication behaviors in conflict situations 
  • Implement strategies to improve your communication and effectively respond to conflict 
  • Use conflict as an opportunity to build better relationships
  • Recognize and assess conflict – in order to manage it effectively
  • Gain insight into your own conflict style and how to manage yourself 
  • Manage conflict effectively for improved teamwork and morale

Course Features

  • Audiovisual resources to reinforce learning in an impactful manner
  • Brainstorm activities to encourage involvement of everyone for creative thinking
  • Hands-on activities to engage participants in demonstrating skills
  • Job aid(s) and tip sheets to take back to the workplace
  • Self assessment for insight into individual behaviour and how you work with others
  • Structured case studies to apply learning in groups
 

Who Should Attend

Business professionals who want to expand their conflict management skills, understand their own emotions and behaviors when addressing conflict, and find productive ways to manage conflict.

Live Online classes are delivered in partnership with American Management Association.

 

$2,695 Non Member Fee
$2,395 Member Fee

Do you need a different date or location? We offer Courses On Request.

When colleagues learn together, everyone benefits!

Explore our onsite training options or to inquire about scheduling this course for your team, click here.

 

 

This course supports the following Organizational Impact Areas:

  • Performance and Productivity Impact Area - improving resource management, agility and innovation.
65 Reviews 4 Star

Course Reviews

  • Melissa C., Manager, Digital Marketing Apr 23, 2024

    There was a lot of valuable content in the course that can be applied to a variety of scenarios.

  • Liam L., Advisor Jan 30, 2024

    The teacher, Darren Levine - was fantastic

  • Past Participant, HR Generalist Jan 22, 2024

    My instructor Janet Bailey did an amazing job keeping the group engaged. She also gave her own insight, notes and delivered the content in a very effective manner

  • Past Participant, HR Senior Manager Oct 17, 2023

  • Past Participant, Senior Manager Oct 17, 2023

    very methodical, practical, calm approach

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