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Jon H., Regional Manager Apr 10, 2025
Great course, great instructor.
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Past Participant, GIS Consultant Apr 10, 2025
The course was fantastic and I feel like I am walking away with a wonderful amount of new tools to apply to my role and job.
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Amy H., GIS Analyst Apr 10, 2025
FANTASTIC course with extremely relevant skill-building sessions that will be applicable to my professional and personal "toolboxes" moving forward.
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Mary-Beth B., Talent Acquisition Specialist Dec 4, 2024
Was a little slow, we could have moved faster and shortened the course.
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Atash A., Regional Manager, Policy Dec 4, 2024
there was too much independent work during the course. It would have been more useful if the course was more interactive. particularly because we were such a small group.
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Past Participant, COO Dec 4, 2024
Course was great, facilitator made it enjoyable to be online for two days and learn the skills for critical conversations. In future, I would appreciate if courses were not scheduled on Fridays as its difficult when we are dealing in multiple timezones.
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Dawn R., Family Service Manager Dec 4, 2024
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Lorieann W., Policy Analyst - Lands and Resources Dec 4, 2024
I have attended many communication skills sessions and Rona made reviewing that material seem like it was my first time covering it. Not boring in any aspect.
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Past Participant, Financial Standards Manager Sep 8, 2024
Very insightful and learning material was well organized and easy to understand.
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Past Participant, VP, Patient Services Feb 8, 2024
Instructor was engaging. Information was relevant.
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Chaohui Z., Supervisor, Statistical Services Feb 8, 2024
very helpful slides, engaging instructor, active discussion
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Janet M., Patient Services Manager Feb 8, 2024
Engaging, knowledgeable, open to personalization if needed.
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Past Participant, Team Lead Feb 8, 2024
The facilitator was great. She accepted feedback and pivoted the course to meet the needs of the class.
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Marierose T., Clinic and Programs Advisor - GTA Region, Clinic Law Services Division Feb 8, 2024
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Past Participant, Renewal Mgmt Specialist Dec 7, 2023
There are point in the discussion i can apply to my current position.
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Past Participant, Technical Solutions Specialist Dec 7, 2023
Good instructor. Course is well structured. Good interactivity.
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Lynne C., Regional Manager Dec 7, 2023
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Brad A., Senior Manager, Finance and Strategy Oct 27, 2023
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Past Participant, Analyst - Production Control Oct 27, 2023
Sylvie facilitated this course pretty well. Thanks for organizing this.
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Past Participant, Associate, Project Manager Oct 27, 2023
Enjoyed, Sylvie was a great instructor
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Past Participant, Senior Publicist Oct 27, 2023
The instructor was extremely knowledgeable and explained everything very clearly. I found it helpful to do those practice scenarios with my classmates and put into practice what we were learning.
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Past Participant, Senior Consultant – UI/UX Sep 12, 2023
I enjoyed the class and learned some things. Had some revelations. Good rapport among students and with the instructor.
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Nick P., Manager Sep 12, 2023
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Samantha K., Labour Relations Advisor Jul 20, 2023
Very informative. Easy to understand and presented nicely.
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Lisa J., Administrative Assistant Jul 20, 2023
I feel the course was great, I felt the conversations and dialogue we had about our personal/professional situations was helpful when relating it to our own life. Having neutral parties provide input/insight was helpful. The facilitator Joline was fantastic
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Past Participant, Human Resources Business Partner Jul 20, 2023
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Corey T., Product Sales Manager Jul 20, 2023
The course material, content and instructor was excellent. I have Joline before and she is second to none - her attitude, knowledge and facilitation style is incredible and MADE the course! It really helped all of us get the MOST out of the course and make it APPLICABLE to my needs and situations.
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Past Participant, District Sales Manager Jul 20, 2023
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Karen U., HR Business Partner Jun 27, 2023
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Past Participant, Sr Account Executive Jun 27, 2023
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Tom K., Maintenace Specialist Jun 16, 2023
Fantastic very engaging more interactive than computer based
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Brad S., Electrical Planner Jun 16, 2023
Excellent teacher and content
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Allen F., SME of DDCMC Jun 16, 2023
Great course. Silvia was amazing
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Past Participant, MIT (Acting Store Manager) Jun 16, 2023
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Past Participant, Carpenter SME Jun 16, 2023
Course examples were good the facilitator was excellent
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Wayne C., Director of Quality, Canadian operations May 19, 2023
Really good organization of the process and enjoyed the multiple class interaction activities Well worthwhile across many organizational levels
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Kenny S., Senior Technical Product Manager May 19, 2023
Instructor (Jollie) made this course fun rather than a boring two day ordeal.
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Karyn P., Administrator May 19, 2023
I really enjoyed the course and will be able to take away a lot of useful information to use in my current role.
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Janice C., Director of Financial Reporting May 19, 2023
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Past Participant, Sr. Policy Advisor Apr 14, 2023
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Helen G., Manager, Distribution Policy & Compliance Apr 14, 2023
Good instructor and great course. I learned a lot in 2 days.
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Jo Sullivan, Optiom Feb 7, 2023
it was beneficial to have team work that encompassed non-work scenarios (ie umbrella uses, property line) as with everyone working from different business sectors this was easy to accomplish vs trying to spend time explaining in each group what your work problem was and the background. I also feel this course could have been done in a day and a half vs 2 full days
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Past Participant, Canadian Tire Corporation, Limited Feb 7, 2023
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Sergio Palladini, Esri Canada Dec 9, 2022
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Caitlyn Ford, Manager, Research Information Services, Canadian Agency for Drugs and Technologies in Health Feb 7, 2022
There were a lot of "take aways" for me. I came into the course with high expectations and I was not disappointed. The lecturer used the words "snap shot" as a summary of the tools. I am encouraged to use these tools and look forward to a change in my development.
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Past Participant, Canadian Medical Protective Association Dec 6, 2021
Very informative
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Osama Debian, Center of Excellence Advisor, Kinaxis Inc Dec 6, 2021
Very interactive training, learned a lot to make developing style more effective in my workplace.
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Carol Suggitt, Assistant Accounting Manager (Cambridge location), Toyota Tsusho Canada Inc Sep 20, 2021
The material provided was well documented and the instructor was very knowledgeable.
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Past Participant, Esri Canada Sep 20, 2021
Darlene was an excellent teacher and facilitator. really got the participants involved in the discussions
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Chris Lefebvre, HR Director (Canada), MSF/Doctors Without Borders Canada Nov 8, 2020
Here is what I shared with colleagues: "I just ended my 2 days online CMC course on the Art of Critical Conversations. Super interesting stuff, very much applicable to the field of HR, and/or when tough decisions need to be made, … or for engaging in brave discussion with your team/boss, etc. Yes it works with your partner too"
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Horacio De Leon, Royal Building Products, a Westlake Company Nov 29, 2019
The facilitator kept the group engage, and was able to use real scenarios that we were able to relate and understand. I found this course to be effective on how to prepare and handle those critical conversations. The course met my expectations, and provided the tools that I can and will apply at work to be more effective in handling critical conversations.
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Steve Burke, Watson Nov 29, 2019
Jill is a skilled facilitator. She is very knowledgeable about the topic and was very present and sensitive to the group. Practical and transformational
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Brent McClure, Royal Building Products Nov 29, 2019
Jill was very insightful and knowledgeable. This course will help to conduct more productive and thoughtful conversations. Knowledgeable, provided great examples and worked through the exercises ensuring we understood and could apply them. Can help you in a personal or work situation, helps to identify and self reflect on how you are having critical conversations - and how to get the most out of them.
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Past Participant, Brookfield Properties Jul 28, 2019
Jill was a wonderful instructor. She did a great job taking us through the material. It was a pleasure being part of her class. It helps you think through and better prepare for having critical conversations.
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Past Participant, Nigerian National Petroleum Corporation Jul 26, 2019
Really practical. Useful. Thought provoking. Great communicator. She has deep knowledge and experience and passion to communicate the subject matter. Enlighten. A necessary tool for any Professional.
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Past Participant, City Of Hamilton Jul 26, 2019
Excellent content with relevant real-life experience sharing between participants and instructor.Great content with practical experiences and knowledge sharing with participants. Jill is very skilled at bringing out the concepts to generate group ideas and discussions. She is very knowledgeable on this topic and a very dynamic presenter. Never have I attended a course where the instructor took the time to recognize every individual's achievements, progress, and contributions in class.
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Past Participant, Sionna Investments Managers Mar 7, 2019
Jill was a very good instructor. Great presentation skills and gave good examples of critical conversations. I feel like I have a game plan going forward.
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Past Participant, Esri Canada Mar 7, 2019
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Debra Adair, Canadian Partnership Against Cancer Mar 7, 2019
Enjoyed the course! The two days flew. Jill had great energy and was wonderful to remind everyone to remember that comments share should be kept confidential. Jill had great energy and shared some great insights. She also encouraged us to help each other as well. It was a wonderful opportunity to hear about the challenges everyone else faces while we were in a safe environment to speak. I always feel like a valued customer - when I visit the CMC. I review all sorts of training options available to me and it really is my favourite go - to for sharpening my toolkit!
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Andrew Cardinal, Cardinal Funeral Homes Ltd. Mar 7, 2019
Great facilitator. Relevant content. I am excited to use this as a template for when I return to work. Great job. Very engaging. Very intuitive
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Sandra West, Workers' Compensation Board Mar 7, 2019
All the course information was relevant and very helpful for future conflict meetings.
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AMA Participant Nov 6, 2018
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Justin Randall, Comwave Nov 6, 2018
I really enjoyed the course. I would have liked to see more role playing where other party behaved problematic. During role plays the attendees were all very level headed and learned toward agreements on conflict too easily which doesn't mimic reality in the work place. Deb was fantastic and highly engaging. The facilitator of the course was excellent and highly engaging. I would have liked to see more information on handling conflict when the other individual doesn't respond well to the proper/relevant steps conflict navigation. I felt the course material assumed that following these steps guarantees a favourable outcome which isn't really always the case.
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AMA Participant Nov 5, 2018
Lecturer was authentic. He share his success and failures freely and never acted as if he is THE expert even though he was. This has facilitated the participants comfort in sharing their stories
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AMA Participant Aug 22, 2018
Excellent course. I highly recommend.
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AMA Participant Aug 21, 2018
I thought it was very good
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AMA Participant May 17, 2018
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AMA Participant May 15, 2018
The content was decent; however, the facilitation was phenomenal.
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AMA Participant Apr 19, 2018
The course content was mostly engaging and the discussions were often vibrant. The instructor was clearly an expert in the topic.
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AMA Participant Apr 18, 2018
He was excellent in explaining different situations
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AMA Participant Mar 22, 2018
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AMA Participant Mar 21, 2018
Deb is excellent. Great and awesome resource person, very engaging and informative. Very helpful course for my role/position and this will really help me on my day to day work.
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AMA Participant Mar 6, 2018
The presenter was well versed in the topic area and was a dynamic speaker. The course material was presented in a manner that was actionable as opposed to theoretical. The class size (8 people) was very manageable, allowing an opportunity for all members to participate, and provided an opportunity to each person to work with every class member at least once.
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AMA Participant Mar 4, 2018
Luanne, was well prepare, and organize. I enjoy class participationand class activities.
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AMA Participant Mar 1, 2018
Great tools to take away! Wish I had taken this class earlier in my career.
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AMA Participant Feb 6, 2018
well done, interacting with others from different backgrounds and work environment was extremely helpful. Different perspectives helps to develop a sense of what you can do
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AMA Participant Feb 4, 2018
There were good concepts discussed but I didn't feel that I got what I was wanting out of the training. The material is more structured into categorizing people then actually structuring the conversation.
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AMA Participant Feb 1, 2018
The instructor, while nice, was not focused, spent too much time telling her own anecdotal stories to the point that I was extremely bored. They weren't relevant to me, and others in the class told me they felt the same way. A few times when I did try to say something, she saw me trying, but she kept talking, and then she moved on and never called on me. She also let one or two attendees dominate with their own stories. There was no actual practice, there was no learning about hot buttons and how to control your own emotions, there was no actual role play because on that exercise, we each had to spend so much time explaining the situation, there was no ability to do an actual role play. The instructor went off on tangential issues. Oh, and the first day, we didn't start until 11 am because she spent TWO hours with introductions for 10 people in the room. This course was a waste of time and budget. If I could get the money back for it, I would, so I could use my training budget on something else. Sad thing is, I was so looking forward to this, and so disappointed. I'm not the only person in the room who felt this way. it could have been a great course - you need an instructor who can listen, who isn't so self-absorbed, and who can pay better attention to the pace.
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AMA Participant Jan 31, 2018
Overall a good introduction to the topic. More depth in certain areas would help. For example, additional material on the different conflict modes and strategies for redirecting conversations from one to another. How to prepare for and manage contentious conversations. Generally could use more "meat" on strategies.
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AMA Participant Jan 31, 2018
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AMA Participant Dec 11, 2017
I didn't gain any practical information the first day which is a waste of valuable time considering this is a 2-day training course. There were far too much student-to-student, group think, and class consensus-building exercises. I anticipated more practical advice and education from the course leader.
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AMA Participant Dec 11, 2017
The instructor provided me excellent guidance in the competitive business environment.
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AMA Participant Dec 11, 2017
Great experience! Deb was very knowledgeable and kept the training interesting.
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AMA Participant Dec 11, 2017
The instructor was good. She often asked the class for their input on how to handle a situation, which is understandable. In addition, would also have liked to have seen her respond a little more based on her own vast experiences.
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AMA Participant Dec 11, 2017
Instructor Deborah was very knowledgeable. She kept everybody in the class very engage in every aspect of her teaching. She gave simple examples and to the point, that made the class move forward smoothly. She was able to cover all the material for the class without rushing us or without making it feel that she just wanted to cover the material. She answered all the questions by letting the group reason and apply what we just learn, meaning that it was actually engage active learning. I am very satisfied with everything provided for this training. The booklet and workbooks were very good and very well organized. The classroom was very comfortable. Overall, I am very satisfied with the training and I will definitely recommend it to all my colleagues and friends.
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AMA Participant Dec 11, 2017
I enjoyed the application of "Mastering the Art of Critical Conversation" class, it tied nicely with the "Responding to Conflict" class I had taken earlier this year. I also liked the opportunity to act out scenarios and get a guideline of steps for every critical conversation.
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AMA Participant Dec 11, 2017
I did not think I was given enough expert opinion. Almost every topic was put back "well what does the class think" which helps people pay attention, but ultimately I am in attendance to learn the expert frameworks and opinions. I feel that was lacking.
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AMA Participant Jul 30, 2017
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AMA Participant Jul 30, 2017
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AMA Participant Jul 30, 2017
Deborah is a lovely, smart, lively person to teach this class. She teaches the techniques to use and benefit from in a critical conversation. Through class interaction in small groups, we are able to delve into and understand how to apply the techniques. I enjoyed it thoroughly as a result.
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AMA Participant Jul 27, 2017
Excellent course with good practical knowledge and practice time.
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AMA Participant Jul 27, 2017
I thought it was really good. Small, simple actions that can be incorporated into everyday to help you de-escalate a conflicting situation at work. I also liked the roll playing.
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AMA Participant Jul 27, 2017
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AMA Participant Jul 26, 2017
Deb was an excellent instructor! Mastering challenging conversations is an essential skill and this course offered helpful tools and techniques.
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AMA Participant Jul 26, 2017
This was a fantastic class. The instructor was as good as it gets. I feel like I am taking away a lot of great information and tools that will help me in my current position as well as in future endevours.
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AMA Participant May 21, 2017
I learned some valuable skills to appropriately prepare for the often uncomfortable critical conversations that we must have at work.
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AMA Participant May 18, 2017
A lot of great information
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AMA Participant May 18, 2017
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AMA Participant May 17, 2017
I loved the class and the content.
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AMA Participant Apr 23, 2017
The course provided a great deal of information over a two-day period. While I found it extremely informative, I think this might be better suited for a 3-day seminar to give the participants more time to ask questions and role play various scenarios
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AMA Participant Apr 20, 2017
The course content was beneficial and applicable. In addition, the instructor was very knowledgeable in the content and was able to provide real life instances rather than just assuming the best of outcomes in a perfect world. This definitely was not a snooze class. The classroom was not the best as there was ongoing construction on the floor below, however the instructor did her best to deal with the situation presented and continue with the class.
