Overview
Use this desktop reference to make sure your message is clear and easy to act on, so people understand what you need, why it matters, and what should happen next.
Before You SEND is a simple communication check you can use before sending an email, Teams message, meeting follow-up, or project update. It takes less than a minute and can help reduce confusion, unnecessary follow-up, and guesswork.
The SEND Check
S — State the ask
Make it clear what you need from the reader.
E — Explain why it matters
Include only the context someone needs to respond.
N — Name the timing
Be clear about when you need a response.
D — Describe the next step
Help the reader understand what happens next.
Download the Desktop Reference
Keep the SEND check beside your desk for a quick reminder before you hit send.
