Time to Get Serious About Improving Morale

By David Lee

One of the questions I’m most frequently asked by managers is, “How can we improve morale?” Because morale affects every aspect of a company’s competitive advantage, it’s an important question to ask.

Business objectives that relate to your company’s success, such as increasing quality, productivity, and customer loyalty, while reducing turnover, absenteeism, and safety related costs, are all influenced by employee morale. Therefore, keeping morale high should be on every manager’s radar screen.

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