Leading with Emotional Intelligence

Read the room, manage your reactions and lead more effectively.

Learn. Apply. Succeed.

  • Recognize emotional cues in yourself and others and understand how emotions influence workplace interactions
  • Adapt how you listen, communicate and respond to strengthen relationships and reduce misunderstandings
  • Build credibility and influence through empathy, trust and a better understanding of others’ needs
  • Apply emotional intelligence to coaching conversations that build commitment and support development
  • Inspire and collaborate more effectively through storytelling, feedback and emotionally intelligent communication
  • Navigate resistance, change and conflict by exploring different perspectives and addressing both emotional and practical needs
  • Assess team mood and stress, encourage optimism and apply your learning to a current leadership challenge

Is This Course Right For You?

You lead others and need to respond effectively when stress, emotion, resistance or conflict affects your team.

98% of participants recommend this course.

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The Learning Experience

  • Build greater awareness of how you lead. Use self-assessments and reflection to examine your emotional awareness, listening habits and impact on others.
  • Practice emotionally intelligent leadership skills. Work through individual, partner and team exercises with opportunities to practice and receive feedback.
  • Apply the learning to a real leadership challenge. Bring the concepts together around a current workplace situation and leave with practical next steps.

Duration: 21 Hours 
Delivered in classrooms across Canada and Live Online. 
Available for private delivery and customizable to match your organization’s needs. 

What People Are Saying

“This course was a very positive experience. I am late in my career to become a manager of a small group. Coming from a strictly technical background I found this course very helpful in solidifying a few concepts already in hand and expanding greatly my understanding of modern management concepts.”

- Gerald D.

$2,995 Non Member Fee
$2,695 Member Fee
View our pricing options
  • Date
    Location
    Time

Do you need a different date or location? We offer Courses On Request.

$2,995 Non Member Fee
$2,695 Member Fee
View our pricing options
  • Date
    Location
    Time

Do you need a different date or location? We offer Courses On Request.

When colleagues learn together, everyone benefits!

Connect with an advisor to discuss delivering this course to your team.

Frequently Asked Questions

 What does “leading with emotional intelligence” mean in practice?

Leading with emotional intelligence means understanding how emotions, your own and others’, affect decisions, communication, and performance. This course focuses on applying emotional intelligence in leadership situations such as feedback, conflict, influence, and change, not just self-awareness theory.
 

 Who should attend this emotional intelligence training for leaders?

This training is designed for managers, executives, and professionals responsible for leading people. It’s especially useful for leaders who want to improve communication, build trust, and manage difficult situations more effectively.

 How is this different from general emotional intelligence training?

Many emotional intelligence courses focus on personal development. This emotional intelligence leadership training is specifically about leading others using EQ to guide decisions, motivate teams, handle conflict, and strengthen working relationships.

 What leadership skills will I build in this course?

Participants develop key leadership skills, including self-management under pressure, empathy in communication, reading emotional cues, managing reactions, and responding thoughtfully rather than reactively in high-stakes situations.

 Does the training cover managing team stress and morale?

Absolutely. You will learn to assess your team’s stress levels and mood to remain optimistic and productive. The curriculum includes "Mindfulness Practices" designed for leaders to use when a single team member or the entire group is experiencing high stress or waning morale.

 Is this training practical or conceptual?

This is practical, instructor-led leading with emotional intelligence training. Participants apply concepts to real leadership scenarios, practice responses, and gain tools they can use immediately on the job.

 What will I be able to do better after completing this course?

After completing this course, leaders typically communicate more effectively, manage emotions during difficult conversations, build stronger relationships, and lead with greater confidence and credibility.

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Course Reviews

4.3 ★★★★★★★★★★ 132 Reviews

Participant Feedback Summary (AI generated based on all reviews)

Participants say Leading with Emotional Intelligence is useful, engaging, and enlightening for participants looking to better understand themselves and others in workplace situations. Participants describe gaining helpful takeaways for applying emotional intelligence with their teams, including considering how people may feel during change and reflecting on their own leadership interactions. They valued the small-group setting, group discussion, shared real-world perspectives, and activities that helped them explore and apply the strategies. Several comments also note that the learning experience was energetic and well supported, with facilitation that helped keep participants engaged in the material.

  • Emotional intelligence
  • Team relationships
  • Group discussion
  • Real-world perspectives

Recent Reviews

  • Past Participant, Standards and Operations Analyst Jun 21, 2026

  • David C., Therapeutic Specialist May 18, 2026

    The facilitator was knowledgeable, attentive, and energetic.

  • Bruce R., Unit In Assembly Feb 3, 2026

    I enjoyed the training; I did feel that it moved fast, but everyone learns differently. I will find the information helpful when working with my team to understand how they might feel when we deal with change together.

  • Paul A., Lead Feb 3, 2026

    I thought the training was good . I noticed the facilitator always had something positive to say about everyones comments .

  • Phil B., Supervisor Feb 3, 2026

    Instructor was very engaging stuck to timelines and made the course overall excellent.

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