Developing Your Emotional Intelligence

Master the skill that distinguishes outstanding leaders from the rest.

Without strong and effective relationships in business, our fast-paced, team-based and global work environments can’t function with peak efficiency. At the heart of this efficiency are Emotional Intelligence (EI) competencies that drive strong workplace relationships and greater productivity. Today we use EI as an integrated set of skills that underpin highly effective, fast-reacting and innovative organizations.

This course emphasizes the practical application of EI concepts rather than just focusing on theory. Through your active participation, you will learn and practice the EI skills that are the core of achieving personal awareness, connecting with others, managing stress, engaging healthy conflict and collaboration, and exhibiting resilience and optimism.

How You Will Benefit

  • Recognize emotional igniters and apply emotionally intelligent regulation strategies.
  • Identify the impact our emotional intelligence has on connecting with others.
  • Apply emotionally intelligent communication skills to relationship building and maintenance.
  • Practice listening skills that build and maintain empathy.
  • Practice proactive stress management techniques to stay emotionally well balanced.
  • Define resilience and how it impacts effectiveness at work.
  • Identify emotionally intelligent strategies to maintain healthy conflict.
  • Demonstrate a collaborative attitude at work through application of emotional intelligence.
  • Synthesize emotionally intelligent competencies to address complex EI challenges and opportunities.
  • Recognize and consciously use emotional data that shapes your professional behavioural responses
  • Identify and manage emotional behaviours that impact your work-based relationships and situations
  • Integrate empathy to promote strong team player attributes and communication
  • Apply emotional insights to decipher and better manage yourself within the organization
  • Implement emotionally intelligent insights to improve personal decision making and professional contributions

Course Features

  • Dealing with conflict Instrument- understand how different conflict- handling styles affect interpersonal and group dynamics- and learn to choose the appropriate style for any situation.
  • Self-reflection exercises to enhance self-awareness and gain insight into your behaviour
  • Worksheets and exercises to enhance participation and learning
  • Group activities to help transfer learned skills and behaviour to the working world

Who Should Attend

Anyone who wants to maximize their performance, as well as personal and business success, by increasing emotion management and self-understanding through EI skills.

Live Online classes are delivered in partnership with American Management Association.


$2,595 Non Member Fee
$2,345 Member Fee

Do you need a different date or location? We offer Courses On Request.

$2,595 Non Member Fee
$2,345 Member Fee

Do you need a different date or location? We offer Courses On Request.

When colleagues learn together, everyone benefits!

Connect with an advisor to discuss delivering this course to your team.

68 Reviews 4 Star

Course Reviews

  • Siobhan O., Corporate Development Associate, Strategic Partner Mar 26, 2024

  • Darrell P., Teacher Jan 11, 2024

    Tim is very knowledgeable and his expertise and ability to share as well as relate to real life experiences is invaluable.

  • Sabrina V., Financial Analyst Dec 12, 2023

  • Sean F., Customer Service Specialist Dec 12, 2023

    Overall, very good. If there were case studies to actually apply the learning to I would have rated the training excellent.

  • Chris Y., Manager, Digital & Creative Services Sep 28, 2023

    Joe was great, very friendly and knowledgeable on the topic.

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