Project Managers love processes and this article outlines 7 practical steps to great communication. And that’s how PMs spend most of their time – communicating with team members and stakeholders in meetings, by phone, by email or IM and creating/delivering status reports, updates and briefings. We suggest you make a copy of the 7 steps and use them as quick tips when you are meeting with or presenting to stakeholders.
(Excerpted, with permission of the publisher, from Emotional Intelligence for Project Managers by Anthony Mersino, PMP, PMI-ACP. Copyright 2013, Anthony Mersino, PMP,PMI-ACP. Published by AMACOM. For more information, www.amacombooks.org)