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• Effective Presentation Skills (32519)
  March 25-27 Toronto

Learn to present your ideas with conviction, control and poise.  Gain the specific skills you need to become comfortable with your own presentation style in any setting. Receive expert advice on how to handle challenging situations.

• How to Communicate with Diplomacy, Tact and Credibility (32206)
  April 18-19 Toronto

The way you communicate reflects your capabilities and influences others' perception of you. Learn how to choose and use the most appropriate words and emotional tone for every business situation. In just two days you will gain insight into your communication style and that of others and build skills to clearly give and receive information.

• Responding to Conflict: Strategies for Improved Communication (32115)
  April 21-May1 Toronto

Discover how to recognize the causes of interpersonal conflict.  Become aware of your emotional triggers to prevent explosive situations.  Learn new strategies of conflict management to improve your communication performance and ultimately increase the success of your business initiatives.

• Train the Trainer (91019)
  April 3-5 Toronto

This comprehensive program will build on your delivery expertise by helping you create a learning environment that improves the knowledge, skill and ability of your participants. In this hands-on session, you will learn to effectively prepare and deliver training sessions that create measurable impact and sustainable change in the behaviour of participants.

• Communicating Up, Down and Across the Organization (32203)
  March 25-26 Calgary

Get noticed through communication techniques that drive better results! Learn practical and adaptive strategies for informing and influencing others – no matter where they fit within the organization.

• Moving from an Operational Manager to a Strategic Leader and Thinker (32242)
  April 4-5 Montreal

Strategic thinking enables you to move from thinking about immediate results to a longer term, broader view of how your work contributes to the success of the organization.  This is what distinguishes an operational manager from a strategic leader.

• Fundamentals of Finance and Accounting for Non-Financial Managers (32218)
  April 15-17 Edmonton

Get a grip on what those numbers and financial documents really mean. Speak the language of finance and make decisions which support the bottom line. The truth is, no matter how great your management style or how innovative your ideas, your performance in today’s economy will be measured in dollars and cents.