Leaders frequently make miscalculations in trying to influence change. Often, they bet on a single source of influence rather than tap into a diverse arsenal of strategies. Our latest research shows that the main variable in success or failure is not which sources of influence leaders choose, but rather how many.
Influencers succeed where others fail because they know persistent problems are rarely fed by a single cause. Instead of looking for the minimum it will take to accomplish change, influencers combine a critical mass of different kinds of influence strategies.
To arrive at this conclusion, we studied nagging organizational problems such as bureaucratic infighting, lack of collaboration, and low compliance with quality or safety standards. Although more than 90% of the executives we interviewed described their problems as powerfully “destructive,” even “cancerous,” only 40% had attempted to influence change. In doing so, the vast majority had employed only one influence strategy. A handful—fewer than 5%—used four or more sources of influence in combinat
The evidence is clear. By using four or more influence strategies in combination, you exponentially increase your chances of success. But what are those sources and how do you actually target them?
The Six Sources of Influence: Our model organizes influence strategies into six sources. Motivation and ability make up the backbone of this model which is then subdivided by three domains: personal, social, and structural.
The first two domains, Personal Motivation and Ability, relate to sources of influence within an individual that determine their behavioral choices (motives and abilities). The next two, Social Motivation and Ability, relate to how other people affect an individual’s choices. And the final two, Structural Motivation and Ability, encompass the role of nonhuman factors, such as compensation systems, physical space, and technology.
Using this model, here is how successful leaders employed strategies in each source to exponentially improve their chances of success.
Source 1: Link to Mission and Values
Many healthy behaviors are boring, uncomfortable, or even painful, and many unhealthy behaviors can be pleasurable. Reasonable people resist things that are uncomfortable or stressful, which is why most change efforts fail.
True influencers understand that human beings are capable of fundamentally transforming their experience of almost any activity. To influence people to make changes, effective leaders establish a moral framework that helps people connect new behaviors to their deeply held values. If leaders fail to engage values, they’re forced to use less effective sources of motivation like carrots and sticks.
Source 2: Overinvest in Skill Building
True influencers understand that new behaviors can be far more intellectually, physically, or emotionally challenging than they appear on the surface. So they invest heavily in increasing personal ability.
For example, Mike Miller, a former vice president of AT&T, saw that people needed more than motivation to speak up and save failing projects—they needed the ability to voice their concerns. By providing the right kind of training, Miller turned around his 3,000-person IT function and created a culture where everyone spoke up early and honestly about the risks they saw affecting project goals.
Source 3: Harness Peer Pressure
Effective influencers understand that what shapes and sustains the behavioral norms of an organization are lots of small interactions. They realize that unless they positively aligned social actions, their chance of influencing change is slim.
When Ralph Heath was tasked to get the F-22 Raptor into production in 18 months, he needed the support of 5,000 Lockheed Martin employees. Unable to gain the trust and support of everyone, Heath invested time in the most influential people—both the formal leaders and the opinion leaders. As Heath won the trust of opinion leaders, they influenced others. And in the end, they exceeded expectations and met production deadlines.
Source 4: Create Social Support
If you focus only on the motivating power of the people around you, you limit your own influence. The reality is that people around you don’t just motivate—they undermine behavior as well.
At AT&T, Mike Miller found that the ability to discuss mission-critical issues rapidly and honestly was essential for employees. Unfortunately, leaders didn’t always enable this behavior. So Miller taught them new skills and tasked them with teaching the skills to their direct reports. The process cascaded down through the organization and the skills became ingrained in the culture.
Source 5: Align Rewards and Ensure Accountability
If you want to understand people’s priorities, follow the money. If a leader talks about quality but rewards productivity, employees will notice. Chronic problems such as lack of accountability, poor productivity, and slipshod quality can often be traced to poorly designed incentives that reward the wrong behaviors.
Employees won’t support change if the behavior that management wants to encourage doesn’t make their lives better. So, begin with personal and social sources of motivation, and then reinforce them with well-designed incentive systems. Otherwise, you might actually undermine people’s intrinsic motivation.
Source 6: Change the Environment
If you want to change an organization’s mental agenda, you need to change the data that routinely cross people’s desks. Pat Ryan, vice chairman of OGE Energy, was concerned about a subsidiary’s reputation for being insufficiently customer-driven. To turn things around, Ryan established a companywide target of having streetlights repaired within five days and created a weekly reporting mechanism to help managers monitor outages.Shortly, all but two areas had completely solved the problem.
Effective influencers drive change by relying on several sources of influence strategies at the same time. Those who understand how to combine multiple sources of influence are up to ten times more successful at producing substantial and sustainable change.
About the Author(s) Joseph Grenny is coauthor of three New York Times bestsellers—Influencer, Crucial Conversations, and Crucial Confrontations. He is also a sought-after speaker, consultant to the Fortune 500, and cofounder of VitalSmarts, an innovator in corporate training and organizational performance. For more information, visit: www.vitalsmarts.com
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