Accessible Customer Service Policy
Canadian Management Centre (CMC) strives for excellence in serving all customers, and in keeping with our values and fundamental principles, our Accessible Customer Service Policy ensures people with disabilities are treated with respect, dignity and equality. We are committed to meeting the needs of people with disabilities so that they have the same access to our services as individuals without a disability. Please let us know if you require written information made accessible, or other forms of communication support. We will work with you to determine how to best meet your needs to ensure a great learning experience. Please feel free to email, call, or contact us in person.
Providing Services to People with Disabilities:
CMC is committed to communicating with people with disabilities in ways that take into consideration their disability. Communications with individuals can be via e-mail, telephone or in person depending on the individual need.
B) Assistive devices:
CMC recognizes that some customers with disabilities use assistive devices in order to access or benefit from our services. CMC will use its best efforts to accommodate all assistive devices of customers.
C) Service animals:
CMC welcomes individuals with disabilities and their service animals. Service animals are allowed in the parts of our premises that are open to the public, as well as the office areas if the need arises.
D) Support persons:
We also welcome individuals who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter CMC’s premises with his or her support person. Course fees will not be charged for support persons.
E) Notice of temporary disruption:
In the event of a planned or unexpected disruption to services at our facility (i.e. renovation of the accessible washroom, elevators out of service) CMC will notify customers with disabilities promptly of such disruptions by email, or telephone, or face to face communication. A notice will also be posted if applicable, and will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
F) Emergency Response Plans:
CMC, in conjunction with GWL Realty Advisors (Landlord), has extensive Fire and Emergency procedures in place at 33 Yonge Street that includes each suite and/or floor having their own Tenant Floor Warden Team. Should a participant make it known to our Customer Service team that they would require assistance in case of a Fire and or Emergency situation, CMC will create a specific emergency response plan that can be utilized during the individual’s time at CMC.
G) Training for staff:
Canadian Management Centre provides training to all employees and contracted facilitators across Canada. As required by Ontario legislation, training is provided either at the time employees or facilitators join CMC or when updates to the legislation occur. The training document includes information on:
- An overview of the Accessibility for Ontarians with Disabilities Act and the requirements of the customer service standard
- CMC's Accessible Customer Service Policy
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
- What to do if a person with a disability is having difficulty accessing CMC's services.
H) Feedback process:
Customers who wish to request a copy of CMC’s Accessible Customer Service Policy, or to provide feedback on the way CMC provides services to people with disabilities can email, call, or contact us in person. All feedback will be directed to our Customer Service Manager. Customers can expect to hear back within 5 business days.
I) Modifications to this or other policies:
Any policy of Canadian Management Centre that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.