CANCELLATION POLICIES AND PROCEDURES
If you cannot attend a course for which you have registered, please notify us by email no later than 15 business days prior to your session's start date to transfer or for a complete refund.
If you cancel with 15 business days or less before the start date of that course, and cannot find a replacement for yourself, you will be liable for the entire course fee. Once your payment has been received and a cancellation administration fee of $250 has been paid, you will receive one courtesy transfer to use in any future Canadian Management Centre course* of equal or lesser value. The complimentary transfer must be used within one year of the original cancelled session. We will also work with you if the courtesy transfer needs to be substituted within your organization.
For cancellations received 5 business days or less in advance of the session start date or if you fail to attend without notifying us in writing, in fairness to all attendees, neither a refund nor a courtesy transfer will be issued.
*Annual Pass and Personal Savings Pass holders please note that registering for a course and not attending without notifying CMC will result in the cancellation of your Pass and no refund will be issued.
*Access to OnDemand paid webinar recordings are not refundable 24 hours after access is provided.
To cancel, please email firstname.lastname@example.org